Ratings based on 694 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
kinda scary and not very clean, beds were hard and uncomfortable
Comment from Hotel Management
20 Nov 2024 by Management, Hotel Management
DearAlyssa,Dear Guest, Thank you so much for doing a review. We really appreciate your feedback. We will work harder to resolve your issue. Thanks and have a great day.
by A verified traveler from Ann Arbor
Posted 8 Nov 2024
Need to work on cleanliness. Couch was disgusting and should have been thrown out. Counter tops and mirrors were not clean along with leftover burnt food on foil covering burner spill covers.
Comment from Hotel Management
20 Nov 2024 by Management, Hotel Management
Dear Jeffrey, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks
by A verified traveler
Posted 26 Oct 2024
Extremely disappointed, old room smells like smoke, people hanging around the outside. We had our children along didn’t feel safe sleeping there also we didn’t trust the safety and cleanliness of the room, ended up paying for another room at a better place. PLEASE DON’T waste your money on this dirty filthy unsafe hotel.
Comment from Hotel Management
20 Nov 2024 by Management, Hotel Management
Dear Daniel, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Management Team, Hotel Management
Thanks!
by A verified traveler
Posted 1 Oct 2024
Staff was friendly and accomodating, facility undergoing long overdue renovations.
Comment from Hotel Management
2 Oct 2024 by Management Team, Hotel Management
Dear Michael,Thank you for the stay and the generous appreciation.Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you.Looking forward to welcoming you again.
by A verified traveler
Posted 29 Sep 2024
We had to kill bugs in the room , the sheet were Scratchy, The beds were terrible and the toilet was very low hard from some one like me that is disabled to get up, We asked for a first floor due to being disabled and they had us on the second
Acted like it was a problem to move us to the first floor , which they did but was not happy about it
Machines were for soft drink where out of order
They hardly had any breakfast juice was out of order
I I would not stay there again , recommended to anybody.
Comment from Hotel Management
2 Oct 2024 by Management Team, Hotel Management
Dear Victor, Thank you for taking the time to tell us about your experience .We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience.The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again.
by A verified traveler
Posted 21 Sep 2024
Sheets felt like sandpaper. Towels and washcloths extremely used. Towels washcloths felt like corncobs rubbing against your skin. Paper thin walls and ceiling. Door was improperly fitted. Poor mattresses and springs. Toilet height was too low (made for child).
Comment from Hotel Management
25 Sep 2024 by Management Team, Hotel Management
Dear Mr. Dave,Thank you for sharing your feedback with us. I am very sorry to hear that several things throughout your stay did not meet your expectations. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Hope to welcome you again soon
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Management Team, Hotel Management
Thanks!
by A verified traveler from kokomo
Posted 1 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Management Team, Hotel Management
Thanks!
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Management Team, Hotel Management
Thanks!
