Ratings based on 991 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
We had to go down 8 steps with luggage to get to our room. Felt like we were in a basement.
Staff was extremely nice and helpful. Mitch and Tim both.
Comment from Hotel Management
24 Nov 2024 by Mick, Hotel Management
Good evening Ann, thank you for taking the time to leave us a review and we are sorry you did not enjoy your stay more with us on your last visit. We are pleased of course that you had good interactions at the front desk but our ultimate aim is 100% guest satisfaction and it feels like we could have done better in terms of room placement with you folks. Hopefully next time we see you we will have rooms available on a higher floor or we can switch your room type to one of those that would allow us to relocate you to a different part of the hotel. I still personally apologize as I would have tried to make the situation right for you if I had been aware and hope we can host you again in the future.
by A verified traveler
Posted 21 Nov 2024
I hated it.Expedia's listing claimed there was a working pool whith pretty pics, showing an updated clean modern hotel. It was not! It was dirty, diostressed and the pool didnt work and hadnt for years they said. I called expedia for a refund and was told tough crap bud. Ill never stay with expedia again!
Comment from Hotel Management
21 Nov 2024 by Mick, Hotel Management
Good afternoon, thank you Matthew for taking the time to review our property and I am sorry you did not enjoy a better stay with us. Our pool has been down for maintenance for a very short time and we are excited to have it back open to the public any day now, so whoever said it had been down for years was misinformed. Our goal is for all guests to enjoy their stay and leave refreshed and content and we are sorry we fell short in meeting your expectations.
by A verified traveler
Posted 17 Nov 2024
Parking lot full of potholes. Shower curtain rod was broke and fixed with a pen. Pool is down for maintenance on the weekend. Vending machines were not operable. Pillows were small about the size of couch pillows. The bed comforter was quite thin.
Comment from Hotel Management
17 Nov 2024 by Mick, Hotel Management
Thank you for taking the time to leave a review David. We are sorry you did not enjoy your stay more with us, your feedback is important though as it allows us to focus on issues that impact guests.
by A verified traveler
Posted 12 Nov 2024
Needs revamped. This place is falling apsrt
Comment from Hotel Management
14 Nov 2024 by Mick, Hotel Management
Thank you Tom for taking time to leave us a review. We are sorry you did not experience a better stay with out property and we appreicate your feedback as it continues to give us information about what out guests concerns are and what we can do to address them. We are working on remodeling our hotel and hope we will be able to host you as a guest once we have our Kitchenettes available!
by A verified traveler
Posted 11 Nov 2024
Shower was poor, water was plugged pretty badly. Whole place was kinda shabby, needs paint and rehab. Parking lot full of deep potholes. Plus side, the staff were friendly and courteous, bed was comfortable and the room was quiet.
Comment from Hotel Management
11 Nov 2024 by Mick, Hotel Management
Thank you for taking the time to review our property and for your kind words for our staff! We are sorry the parking lot was a problem for you and are working on a property remodel and hope to be able to show you an improved guest experience in the future!
by A verified traveler
Posted 4 Nov 2024
Overall, our stay was okay. The hotel room we had didn’t have a working hall light, the shower looked like it needed to be scrubbed clean (had a yellow residue to the tub as well as gunk in the drain). It took forever to get hot water also. Not to mention the parking lot was FULL of potholes, some big enough to do a good amount of damage if you weren’t watching where you were going. When we went to check out, my husband had to wait 5 minutes for someone to check him out.
Overall, the stay was fine - just wish minor things would have been better. But, for the price, you get what you pay for…
Comment from Hotel Management
11 Nov 2024 by Mick, Hotel Management
Thank you Sierra for taking the time to write a review for us, and for giving us feedback on what you would like improved. As a property our goal is to wow every guest that stays with us and when we fall short getting indicators on what is less than ideal helps us get those issues improved. We hope to show off our remodel once it is done if you are staying in the area in the future.
by A verified traveler
Posted 4 Nov 2024
Before I arrived, the hotel said their pool is open and working fine, the day to check in, (which was in a couple hours) the hotel says the pool is not open and they didn't discounted the price, they didn't do anything for the inconvenience. Please be honest, I wasted my money and time because I could have went somewhere that my children could have swim and have fun and treated well.
Comment from Hotel Management
11 Nov 2024 by Mick, Hotel Management
Thank you for taking the time to leave a review, we appreicate your feedback and will continue to strive to offer the best guest services possible. We are sorry that the information that you recieved about the state of our pool was incorrect and that you did not recieve what you felt like would be fair compensation for the inconvienece. We take the safety of our guests very seriously and in the event that the pool can not be opened due to a safety concern that takes the highest of priorities.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Mick, Hotel Management
Thank you for leaving a positive review Kelly and for staying at our property. At the Baymont by Wyndham Kokomo we strive to bring guests a home away from home and hope to be able to serve you as a guest in the future!
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Mick, Hotel Management
Thank you for taking the time to leave a review Linda, we hope to be able to serve you with an even better guest experience next time you stay with us!
by A verified traveler
Posted 17 Oct 2024
Staff was awesome. Room was clean and neat. Just an older hotel that needs some renovation.
Comment from Hotel Management
11 Nov 2024 by Mick, Hotel Management
Thank you for taking the time to write a review for the Baymont by Wyndham Kokomo Glen. The staff are always happy to help and were glad to be able to serve you as a guest and we hope to be able to host you again soon!
