Ratings based on 82 Verified Reviews

3.8 out of 5
55% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Lovely hotel within the jungle

Posted 14 May 2019 on Hotels
It is a beautiful hotel among the nature outside the town on top of a hill with a beautiful scenery where you can see a wonderful sunset and admire the sea.we had a comfortable room with a balcony where we go hear the birds and see squirrels.2 big swimming pool by the restaurant ,free shuttle to the town at specific time,pleasant and friendly staff.I highly recommend this hotel but be prepared with mosquito repellent .
Comment from Hotel Management
30 Oct 2019 by Jessie, Hotel Management
Dear Valued Guest, Thank you for spending time with us and for your positive review for our resort, we promise to you that we do our best to make our services be better and better until we see each other again here. Have a Safe trip, Tanote Villa Resort Team
2 out of 5
by A verified traveler from London

Posted 7 Mar 2019
Feels like this hotel needs renovation. Very old and not cosy to stay. We have stayd in a deluxe garden view room, but it was less than standard. I think they don’t even have standard or superior. Location very remote. They offer free shuttle twice a day.
Comment from Hotel Management
8 Mar 2019 by FO, Hotel Management
Dear Valued Guest, First of all we thank you for choosing us to stay, and for your review, we promised to you that we do our best to make our services and the hotel as well be better and better. Thank you
5 out of 5
by Marko

Posted 19 Jul 2017 on Hotels
Comment from Hotel Management
30 Oct 2019 by Jessie, Hotel Management
Dear Valued Guest, Thank you for spending time with us and for your positive review for our resort, we promise to you that we do our best to make our services be better and better until we see each other again here. Have a Safe trip, Tanote Villa Resort Team
2 out of 5
by A verified traveler from Stoney Creek, ON

Disappointing

Posted 22 Nov 2016
Pros: The view was incredible but not worth it to stay at such a poorly run hotel. The food in the restaurant was also good.
Cons: Better kept grounds, staff, organization.
Location: There is a path to get to the beach but its an old wooden bridge which is a little scary especially if you're afraid of heights.
The hotel has so much potential it's a shame they don't take care of it. One of the pools was completely green with algae you couldn't even see the bottom. The other pool was green in colour which I thought was from the colour of the tiles but when you were in it the water smelled like algae and it obviously hadn't been cleaned in a long time. The doors on the rooms didn't close properly so bugs could get in. Our shower head blew off when turning the shower on and could have hurt somebody. When we checked in we told them we needed to leave at 5am and needed someone to call us a taxi. There was nobody to be found at 5am. There were other guests trying to find staff because their shower exploded and their room was flooded. We ended up leaving them a note with our room keys because we had to leave and nobody was there to check us out. What kind of people just leave their hotel unattended all night?
Comment from Hotel Management
1 Feb 2017 by Tanote villa hill, Hotel Management
Thank you for your reviews We are aware of the shortcomings of the staff and the pool. We have instructed the staff to improve the service and the reception was new. and The pool cleaner repair is completed. Hope you have a chance to serve you again in the future
2 out of 5
by A verified traveler

awful service

Posted 4 Sep 2016
we booked through Expedia but when we arrived there was no booking. not blaming this on the Hotel but they just said well there is no booking thats it and left us with the Problem. Instead of offering another room or try to contact Expedia just NOTHING. so we asked if they know other Hotels they just said no. At the end we got it sorted and they gave us a upgrate room which was nice. we should come next morning to reception to Change to the normal room, they told us we can stay in the better one. when we came back in the afternoon one mattress in our room was gone so i walked to reception and we had to move. instead of sending us staff which helps us with our bags all the stuff was sitting outside and watching how we trying to get the bags up the hill. room wasnt at all how it looked in Pictures. bathroom stunk and is really dark. pool didnt look clean just green Food wasnt very good and the two at reception seem like they dont care about you at all. But worst for us:they have two beautiful Dogs in a Cage in front of Hotel. seemed like they dont get out.
Comment from Hotel Management
14 Dec 2016 by Tanote villa hill, Hotel Management
We've changed the manager and staff to provide better services to meet customer needs. For a dog would be a mistake. We released a day after the second meal. Thanks for your feedback. I hope we have the opportunity to serve you well in the future.
3 out of 5
by lucy from Uk

Great view, would not return.

Posted 8 Jan 2016 on Hotels
Great pool and view however there is nothing within walking distance to do at night 500 baht (£10) taxi into town, this added a significant spend to each day, the free shuttle stops at 1.30pm to the town. Also the electricity kept failing in our family villa, although we understand as a remote location this can happen, the staff seemed not to care that it happened 4-5 times a day and did not apologise for this.
Comment from Hotel Management
19 Dec 2016 by General Manager, Hotel Management
We acknowledge and defects are completed to the satisfaction of every customer. Thanks for your feedback. Look forward to the opportunity to serve you in the future closer.
4 out of 5
by A verified traveler

5 nights

Posted 18 Aug 2015 on Hotels
We really enjoyed our stay with the friendly staff and the amazing pools and views. The beach is lovely although is down a very steep track or a slightly precarious wooden bridge. We loved our stay and would definitely return. We booked an extra 2 nights as we liked it so much!
Comment from Hotel Management
30 Dec 2016 by General Manager, Hotel Management
Thanks for your interest in Tanote Villa Hill resort and I'd love to welcome you to stay
3 out of 5
by A verified traveler

Doesn't meet its full potential

Posted 9 Feb 2015 on Hotels
Staff seem very disinterested, even unhappy. Upon check out the person who served us didn't say 'thank you' or even 'hope to see you again', just took payment. In comparison with other hotels we stayed in during the rest of our trip to thialand, the customer service at Tonate Villa Hill is lacking. Hotel itself is nice, quite, remote location on the Island. However there is just something unfinished about the place, it just didn't live up to the pictures/description. Food was good in restaurant but breakfast was limited. Glass table tops in restaurant always had a scum on them & condiments were out of date. Not much sound proofing between rooms. There are a few other bars/restaurants in Tonate Bay, 3mins walk down wooden bridge. Overall was ok but could have been so much better
Comment from Hotel Management
19 Dec 2016 by General Manager, Hotel Management
we chang Staff and reception already We acknowledge and defects are completed to the satisfaction of every customer. Thanks for your feedback. Look forward to the opportunity to serve you in the future closer.
4 out of 5
by paul from uk

lovely sport, great for the beach, unhappy staff?

Posted 13 Aug 2014 on Hotels
We arrived to a potential problem with our room being double booked, but the hotel owner resolved the problem for us. Pickup from the pier was eifficent, and food in the restaurant was a good standard, and the facilities were amazing. 4 pools, all immaculate, with amazing views. A short walk down to the beach for great snorkelling. Lovely imaginative bathroom. But the staff seemed unhappy alot of the time, even surly? Some were ok, but in the land of smiles this seemed an exception.... We would however return.
Comment from Hotel Management
30 Dec 2016 by General Manager, Hotel Management
Thanks for your interest in Tanote Villa Hill resort and I'd love to welcome you to stay
4 out of 5
by Aiste from LT

Stunning views, but mediocre service

Posted 27 Jul 2014 on Hotels
The hotel is in perfect surroundings with nice views. The hotel lays in perfect place with the views to die for. There are 2 amazing pools. The bad: Terrible and meager breakfast, worst i had ever seen in any hotel. Constant sewage odors, especially in restaurant area. Mediocre staff service.
Comment from Hotel Management
30 Dec 2016 by General Manager, Hotel Management
Thanks for your interest in Tanote Villa Hill resort and I'd love to welcome you to stay
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