Ratings based on 398 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Aug 2024 on Hotels
by A verified traveler
Posted 11 Jul 2024
Rooms were ready for a good clean and redecoration. I think you should say that there are no lifts and many stairs to
some rooms.
Also the 11pm power outage makes it dangerous on the steps as it is so dark. Why not have some solar lights?
by A verified traveler
Posted 19 Jun 2024 on Hotels
by A verified traveler
Posted 3 Jun 2024 on Hotels
This place is amazing and on a beautiful beach in a quiet area of the island. They offer free paddle boards and kayaks, and can assist in snorkeling tours. The restaurant is expensive comparing to other options but the food is great and there are other options in the near surroundings if you want to spend less. I recommend renting a scooter right up the hill from the resort about ten minutes walking if you want more flexibility on transportation. Overall a great place and very nice and accommodating staff. They have shuttles that can take you to and from the ferry as well which is nice. Highly recommend!
by A verified traveler
Stay somewhere else
Posted 28 May 2024 on HotelsRoom condition and cleanliness was probably the worst we have experienced in Thailand. Room is tiny and not like the photos. Restaurant and drink prices are very high. Lots of rubbish in the sea. Wouldn’t recommend.
by A verified traveler
Worst resort for your money in Koh Tao
Posted 18 May 2024 on HotelsWe stayed in the Beach Club. Out of my whole month stay in Thailand, this stay was the worst by far for the price! Whilst the room had a great view, it was in such poor condition. The room was extremely run down, with peeling paint on the walls (lots in eye sight), cladding behind the bed was not fixed, leaving a gaping hole into the room and there was mould all through the shower and in the grout and it felt dirty. They did not provide hand towels or face washers either. The bed was uncomfortable (you can feel the springs) and the pillows were so old they were all broken up sponge. Only positives were resort breakfast and the drinks. Also they booked us a taxi for our boat at 7am, which turned up at 6.45am, 25 mins late, and we only made our ferry by 7 minutes. The receptionist told us he was up the driveway coming, 5 times (which took 15 mins) which was to fob us off and get us to wait.
I was unfortunately sick for my stay, so had no choice but the stay in the room we were given, but warning, for the price, I would not recommend this resort for a long stay!
by A verified traveler
Posted 23 Mar 2024
As I made it clear when I was staying there that even though they like to call themselves a 5* resort they are barely 3*. The beach is truly beautiful and the hotel matches its surroundings, but unfortunately it’s in desperate need of a “facelift” and their staff needs training in problem solving and general hospitality. Everyone means well but unfortunately I found that the automatic answer “No” is a go to on anything you ask and a general miscommunication between staff and forgetfulness is rampant. Would not stay there again and wouldn’t recommend it to any of my friends. Not worth the money
by A verified traveler
Posted 8 Mar 2024 on Hotels
by A verified traveler
Posted 7 Mar 2024 on Hotels
The hotel is located far from the center and labels itself as a high class hotel, in fact the hotel has a poor level of maintenance both in the rooms and in the public areas. Poor breakfast with almost no vegetables and no cheese. I took a luxury suite at a high price and got a room with poor air conditioning, a door that doesn't open easily, there is no elevator and the stairs on it are not fixed at varying heights and I fell off them because of that
by A verified traveler
Posted 14 Feb 2024
You can swim off the beach with a snorkel mask and find one of the best reefs including sea turtles, and if you wake up early before the tour groups or are lucky black tip reef sharks too. Area was clean, and pools were gorgeous. Good breakfast but poor layout creating a few traffic jams. Also the amount of stairs or hills you have to walk is too much for some, also expect taxi to charge 400B one way
