Ratings based on 156 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024 on Hotels
Amazing hotel and staff very attentive.
Comment from Hotel Management
11 Jun 2024 by W Koh Samui, Hotel Management
Dear Paul,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our staff to be friendly and helpful. Your kind words motivate us to continue providing the best service possible.We look forward to welcoming you back on your next visit to W Koh Samui!Best regards,
by A verified traveler
Posted 29 May 2024
Their service is very good. The staff here are very friendly, especially the lobby manager Ammie. She is very nice and gives me the feeling that if I come to this city again, I will choose this hotel again.
Comment from Hotel Management
11 Jun 2024 by W Koh Samui, Hotel Management
Dear Lianna,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our staff to be friendly and helpful. Your kind words motivate us to continue providing the best service possible.We look forward to welcoming you back on your next visit to W Koh Samui!Best regards,
by A verified traveler
Posted 19 May 2024
Need to do better work on cleaning the Villa
Comment from Hotel Management
23 May 2024 by W Koh Samui, Hotel Management
Dear Oron,Thank you for your feedback. We apologize for not meeting your expectations regarding the cleanliness of the villa. Your comments are important to us, and we will address this issue promptly to ensure a more satisfactory experience in the future. We hope to have the opportunity to serve you better on your next visit.
by A verified traveler from Marcellus
Posted 18 Apr 2024
Staff was incredibly helpful and friendly! One of the best resort stays I have ever had. Thank you Manager Alex and staff!
Comment from Hotel Management
23 May 2024 by W Koh Samui, Hotel Management
Thank you for your gracious review. We are thrilled to hear that your stay was one of the best you’ve ever experienced. Our staff and our General Manager Alex, strive to provide exceptional service, and it’s wonderful to know we succeeded. We look forward to the pleasure of welcoming you back to our resort for another luxurious stay
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
26 Mar 2024 by W Koh Samui, Hotel Management
Dear Kelly Ka Yan Chan,Thank you very much for your feedback and for taking the time to share your experience with us.Your comments and your score mean a lot to us. We're committed to continuously improving and ensuring that every aspect of your experience meets and exceeds expectations.We hope to have the pleasure of welcoming you back soon for another wonderful experience.Warm regards,
by A verified traveler
Posted 8 Jan 2024 on Hotels
by A verified traveler
Posted 26 Dec 2023 on Hotels
Comment from Hotel Management
29 Dec 2023 by W Koh Samui, Hotel Management
Dear Lisa Maree,Thank you for choosing to spend your vacation at our hotel. We sincerely apologize that your recent stay did not meet your expectations. We value and appreciate your feedback, and we will carefully consider your suggestions to enhance the quality of our services. Once again, we thank you for your valuable input and we hope we could welcome you back to W Koh Samui in the future. If you have any further questions or require assistance, please do not hesitate to contact us immediately.Best Regards,W Koh Samui
by A verified traveler
Posted 23 Dec 2023 on Hotels
Comment from Hotel Management
29 Dec 2023 by W Koh Samui, Hotel Management
Thank you for your stay with us. We look forward to welcoming you back in our tropical paradise soon.
by A verified traveler
Posted 7 Dec 2023
Comment from Hotel Management
29 Dec 2023 by W Koh Samui, Hotel Management
Dear BAN KENG,Thank you for your stay and for sharing your feedback with us. We look forward to welcoming you back to our tropical paradise soon.
