Ratings based on 103 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
A great oasis, away from the madness
Posted 20 Feb 2020 on Hotelssecond time for us. Pro's - great staff, friendly manager, great food, it's isolated (but if you get the grab app you can get a cab to lamai) and great villa.
For improvement- no mats on the beds around the pool or cushions on the sitting area. The decking has also seen better days and needs repair.
We still enjoyed it lots, good value for money.
Comment from Hotel Management
20 Feb 2020 by X2 Koh Samui - A Spa Retreat team, Hotel Management
Thank you very much for sharing your review.
by A verified traveler
Posted 17 Dec 2019
Service was really fantastic!
by A verified traveler
Posted 18 Sep 2019 on Hotels
Comment from Hotel Management
19 Sep 2019 by Sasithorn, Hotel Management
Thank you very much for sharing your fantastic review, stay at X2 Koh Samui - A Spa Retreat.
We are all so much happy to hear that you have a fantastic time stay with us :-)
We look forward to welcoming you back to our paradise resort in Koh Samui again soon.
by A verified traveler
Posted 29 Jun 2019
The hotel is amazing, with great views and good staff who are friendly and supportive.
If you want to relax and get away from everything stay here
Comment from Hotel Management
29 Jun 2019 by Jeff, General Manager & X2 Koh Samui Team, Hotel Management
Thank you very much for your wonderful review stay at X2 Koh Samui - A Spa Retreat. See you again very soon in our paradise.
by A verified traveler
Posted 20 Feb 2019
by A verified traveler
Posted 27 Jan 2019
Comment from Hotel Management
27 Jan 2019 by X2 Koh Samui - A Spa Treatreat Team, Hotel Management
Thank you for your stay with us.
by A verified traveler
Posted 14 Nov 2018 on Hotels
Amazing
Recommended
for Everyoneby A verified traveler from singapore
Beautiful and quiet resort.
Posted 24 Sep 2018
Pros: I like the pool in the room the bed was comfortable
Cons: Need to improve on the spa and a halal menu. thats all
Location: the location is quite far from the main town.
there is a mosque and melayu seafood own by a muslim family/ the food is really good and very affordable
rooms were great, beautiful and clean. breakfast was good but if you could provide a selection of halal menu would be a plus point for the Muslims to stay in your resort. Overall was a pleasant stay with good services and friendly staffs. Only one thing i wasnt happy about was the all inclusive spa treatment given. took a deepcleansing package for 45mins but the treatment was done for only 25mins. the foot massage wasnt like a massage. quite dissappointed with the spa but overall the stay was pleasant.
Comment from Hotel Management
17 Oct 2018 by Jeff, Hotel Management
Dear Firdaus,
Thank you so much for your great review "Beautiful and quiet resort."
We are delighted to hear that you enjoyed and having a wonderful time stay with us. We also offer Halal food for our guest too so please contact more details with our staff at 4K restaurant. Regarding spa service. We have checked and found that service have been follow the standard as all facial treatment must service at least 30 minutes so we cannot do less than that time so we will monitor for your comment. Also improve better spa experience for all our guest.
we look forward to welcoming you back soon to our paradise Koh Samui soon.
Sunny regards,
Jeff & X2 Koh Samui Resort - All Spa Inclusive Team,
General Manager
by A verified traveler
Posted 29 Aug 2018 on Hotels
Comment from Hotel Management
5 Sep 2018 by Thorn, Hotel Management
Thank you very much for choosing to stay with us on your vacation with X2 Koh Samui Resort-All Spa Inclusive.We are delighted to hear that you had a relaxation holidays with us.
Recommended
for Everyoneby A verified traveler
Posted 13 Aug 2018
