Ratings based on 563 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Mark, Hotel Management
Dear Julie,Thank you for your fantastic 5-star review. We're so glad to hear you had a great stay with us. We hope to welcome you back soon!Best regards,Mark HarrisonHotel Manager
by A verified traveler
Posted 1 Dec 2024
Great service, food and hotel. Very Quante.l amazing views. Loved it !
Comment from Hotel Management
4 Dec 2024 by Manuel Lang, Hotel Management
Dear Curtis,Thank you so much for your great review and rating. It was a pleasure having you here and we all here hope to see you again on a future visit to Koh Samui,Kind regards,Manuel LangGeneral Manager
by A verified traveler
Posted 9 Nov 2024
Very beautiful resort
Comment from Hotel Management
14 Nov 2024 by Manuel Lang, Hotel Management
Dear Cham,Thank you very much for staying with us and it was a pleasure having you and your family here with us.We hope to welcome you again on your next trip to Koh Samui.Kind regards,Manuel LangGeneral Manager
by A verified traveler
Posted 8 Nov 2024
My husband and I came to Thailand for the first time and loved every moment of it.
Originally we didn’t know what to expect and just trusted our gut about Tongsai and were blown away. The staff was amazingly friendly, helpful and accommodating.
There was an excursions representative at the front desk and they helped plan our stay.
There’s a taxi service at the hotel and 2 restaurants. The taxi prices were around the same as Grab, and was a lot more convenient. The food was a 10/10 apart from the pizza which (being of Italian heritage) we didn’t love so much. With this being said, we have stayed at the Banyan Tree and the service, cleanliness and hospitality was at par.
It is walkable to a few places, but we needed to take a taxi to most places.
We both recommend Tongsai and can’t wait to come back :)
Comment from Hotel Management
8 Nov 2024 by Manuel Lang, Hotel Management
Dear Amelia,Thank you very much for the wonderful feedback.It was a pleasure having you as our Guest and we appreciate your positive comment on our food, location, cleanliness and hospitality.We hope to welcome you again on a future occasion.Kind regards,Manuel LangGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Amazing staff
Comment from Hotel Management
4 Nov 2024 by Manuel Lang, Hotel Management
Dear Abdullah,Thank you for your wonderful rating and praise to our amazing team. We look forward welcoming you back on a future journey to our Resort. Kind regards Manuel LangGeneral Manager
by A verified traveler
Posted 27 Oct 2024
Loved staying here, staff were awesome, and room was amazing (we had a private pool with sea views) - would love to have stayed longer
Comment from Hotel Management
27 Oct 2024 by Mark, Hotel Management
Dear Rowan,Thank you so much for your wonderful review. We're very happy to hear that you enjoyed your stay and loved your room with the private pool and sea views. Our staff works hard to ensure every guest has a memorable experience, and it's great to know they made an impact during your visit. We would love to welcome you back for a longer stay in the future :)Warm regards,Mark HarrisonHotel Manager
by A verified traveler
Posted 26 Sep 2024
The staff are very friendly and provided excellent service. The property is very quiet but is close to the beach and not overcrowded. The only problem is the hotel is not easily accessible to any restaurants or amenities. If you like something more serene, this is definitely a great choice. Highly recommend.
Comment from Hotel Management
28 Sep 2024 by Mark, Hotel Management
Dear Wanida,Thank you for your kind words. We’re delighted to hear that you enjoyed our friendly service and the serene atmosphere of our property. We appreciate your recommendation and hope to welcome you back for another peaceful stay soon.Warm regards,Mark HarrisonHotel Manager
by A verified traveler
Posted 17 Sep 2024 on Hotels
The resort was beautiful but dated. I would highly recommend that resort to anyone who's looking for peace and tranquility. the rooms are spacious and well-articulated. The staff were extremely friendly, punctual and always there to help. We were there to celebrate our 25th anniversary and my birthday and they went out of their way to make each day special. Simply amazing.
Comment from Hotel Management
18 Sep 2024 by Mark, Hotel Management
Dear Chris,Thank you so much for sharing your review. We're delighted to hear that you enjoyed the beauty and tranquility of our resort, and that you found our rooms spacious and well-articulated. It’s also nice to know that our team’s friendly and attentive service added to your special celebration of your 25th anniversary and birthday.Thank you once again for choosing to celebrate such meaningful occasions with us. We hope to have the pleasure of welcoming you back for many more memorable stays.Warm regards,Mark HarrisonHotel Manager
by A verified traveler
Posted 11 Sep 2024
Great private beach hotel. Amazing staff and food.
Comment from Hotel Management
15 Sep 2024 by Mark, Hotel Management
Dear Scott,Thank you for your kind words. We're delighted you enjoyed our private beach, the staff, and the food. We look forward to welcoming you back soon.Warm regards,Mark HarrisonHotel Manager
by A verified traveler
Posted 14 Aug 2024 on Hotels
Amazing hotel!!
Definitely coming back!!
Comment from Hotel Management
17 Aug 2024 by Mark, Hotel Management
Dear Liane,Thank you for the great feedback. We’re delighted you had an amazing stay and can’t wait to welcome you back :)Warm regards,Mark HarrisonHotel Manager
