Ratings based on 12 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Aug 2024
They were extremely accommodating when I had accidentally booked into the Village and not their sister resort the Beach . They were so understanding and helpful
Fantastic staff and stay
Comment from Hotel Management
6 Aug 2024 by ReplyD, Hotel Management
Dear Gursel,Greetings from The Spa Resorts - Lamai VillageThank you for sharing your feedback and perfect rating! We are pleased to learn that you had a fantastic stay with us and our extremely accommodating and helpful staff members made a great contribution to it. The team has a genuine passion for delivering excellent customer service in a warm and friendly manner and we were overjoyed that you acknowledged our efforts.We look forward to having you back for another enjoyable stay with us.Warm regards,The Management Team
by A verified traveler
Not happy!
Posted 28 Mar 2024 on HotelsWe didn’t like the way the property handled our situation. My husband was having to panicked attack and we ask for help from the manager. The room was too small, didn’t even fit our luggages. After checking in my husband couldn’t stay in the room so we left and had to looking for other hotel right away. We made reservations for 4 nights and we only stayed for a night and had to leave. But I left the message to the manager and told reason. No one response and willing to help out. My husband birthday trip was ruined. We need the refund for the rest of the night that we didn’t stay.
Comment from Hotel Management
9 May 2024 by The Spa Resorts - Lamai Village, Hotel Management
Dear Anonymous,Greetings from The Spa Resorts - Lamai VillageThank you for taking the time to write your feedback. We always strive to provide the best possible customer experience to all our guests and we regret to hear that you had some concerns over our service and we did not meet your expectations. This is not the experience we hoped you would have with us. However, we appreciate your feedback and will use it to improve our services. We sincerely apologize for the inconvenience caused and hope to have the chance to make things right and make it up to you, if you will give us a chance and provide you with a much better experience.Warm regards,The Management Team
by A verified traveler
Posted 26 Feb 2024 on Hotels
by A verified traveler
Posted 15 Aug 2024
Au vu du nombre de bungalows à l'abandon, ainsi que le SPA, le bar et le centre de Yoga.
Sous peu, cet hôtel va certainement fermer
Comment from Hotel Management
16 Aug 2024 by L'Équipe de Gestion, Hotel Management
Chère Patricia,Salutations de The Spa Resorts - Lamai Village.Merci de partager vos impressions avec nous. Nous nous engageons à offrir une expérience sereine et revitalisante à nos clients, et vos commentaires sont précieux pour nous aider à nous améliorer. Nous regrettons que certains aspects de notre complexe n'aient pas répondu à vos attentes lors de votre visite.Soyez assurée que nous travaillons activement à améliorer nos installations tout en préservant le charme que nos clients apprécient tant. Nous espérons avoir l'occasion de vous accueillir de nouveau à l'avenir pour un séjour plus agréable.Cordialement,
by A verified traveler
Posted 12 Aug 2024
Au vue des commentaires, je me suis inquiétée mais vite oublié une fois sur place. Des rats, il n'y en a pas. Il y a des chats, des bêtes, j'en ai pas vu à part les moustiques mais une bombonne de spray pour l'air au 7/11 et un anti moustique on fait l'affaire. On est plongé dans la jungle avec une magnifique piscine avec une cascade. Le personne est super attentionné. Aucun problème de compréhension. Il nous comprenne très bien pour le choix du petit déjeuner ou pour un repas.La chambre était toujours propre. Les draps ont été changés durant notre séjour. il y a une carte à cet effet là dans le panier. Franchement très bel hôtel il devait être super avant le COVID. Dommage qu'il soit presque abandonnée car un très bel écrin. Merci encore pour ce fabuleux séjour.
Comment from Hotel Management
13 Aug 2024 by ReplyD, Hotel Management
Chère Valérie,Salutations de The Spa Resorts - Lamai Village !Un grand merci pour votre magnifique avis et la note parfaite que vous nous avez attribuée ! Nous sommes ravis d'apprendre que vous avez passé un séjour fabuleux avec nous et que vos inquiétudes ont rapidement disparu à votre arrivée. C’est un plaisir de savoir que vous avez apprécié notre cadre serein en pleine jungle ainsi que notre magnifique piscine avec cascade. Notre équipe est dédiée à offrir un service attentionné, et nous sommes heureux que la communication et la compréhension aient été fluides durant votre séjour.Nous sommes fiers de maintenir des hébergements propres et confortables, et c’est un plaisir de savoir que vous avez trouvé votre chambre bien entretenue et que vous avez apprécié les draps frais. Bien que notre complexe soit encore en phase de récupération après les défis liés au COVID, nous restons engagés à préserver la beauté de notre environnement et à offrir à nos invités une expérience mémorable.Merci encore pour vos aimables paroles. Nous espérons vous accueillir de nouveau pour un autre séjour paisible et ressourçant dans le futur !Cordialement,L’équipe de direction
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
26 Jul 2024 by ReplyD, Hotel Management
Dear Nanna,Greetings from The Spa Resorts - Lamai VillageThank you for booking our property and for giving us and excellent rating. We always strive to provide all our guests with an enjoyable and comfortable stay and are glad that we achieved this for you as reflected in your perfect score.It has been a pleasure hosting you and we look forward to having you back soon.Warm regards,The Management Team
by A verified traveler
Manglende service men fint værelse
Posted 14 Mar 2024 on HotelsVærelset og toilettet var pænt og rent. Dog var der ikke mørklægning ved alle lysindfald til værelset, hvilket gjorde, at man vågnede meget tidligt pga sollys. Derudover er der meget lydt, så man vågner af fugle og personalet der snakker ude foran hytterne. Vi havde desværre en uheldig oplevelse med kvinden "Tom" fra receptionen. Hun gav os en pris med rabat på morgenmad og da vi så skulle betale, lod hun som om det ikke gjaldt alligevel på trods af, at hun havde skrevet det på bonnen. Man skal være opmærksom på, at hotellet ikke giver mere end to flasker vand pr dag samt det faktum at de ikke yder nogen specielt god service.
Comment from Hotel Management
24 Mar 2024 by The Spa Resorts - Lamai Village, Hotel Management
Dear Toke,Greetings from The Spa Resorts - Lamai Village!Thank you for staying with us and for sharing your feedback. We acknowledge the issues you raised regarding the lack of blackout curtains, noise disruptions, and the incident with our receptionist. Rest assured, we are taking steps to address these concerns promptly. Your comments about water provision and service standards are duly noted, and we will work to improve. We value your input and hope to provide you with a better experience on your next visit.Warm regards,The Management Team
by A verified traveler
Posted 25 Feb 2024 on Hotels
by A verified traveler
Alt i alt rigtig fint.
Posted 7 Feb 2024 on HotelsDejligt rolig hotel, beliggende i naturen. Fantastiske senge, venlige personale, og fornuftig morgenmad.
by A verified traveler
The perfect getaway place
Posted 13 Jan 2024 on HotelsThe perfect getaway place! It’s beautifully located in the jungle. Feels secluded but it’s really close to Lamai beach/city. We stayed for two nights in the standard room and it was a nice relaxing experience. The pool area is just beautiful. Food was nice and there were a lot of healthy options. Shuttle buses go down to their beach hotel where you also find gym, spa and yoga. We rented a bike and definitely recommend that if you can. Nice staff. We loved it :-)
Just fyi not much happens here- book this hotel when you want to relax and get away from the busy beaches and cities.
