Ratings based on 408 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
A very warm resort hotel!
by A verified traveler
Posted 17 Oct 2024
Hotel is very nice, designed in a nice Thai style, we took the plunge pool room, which was nice but the toilet is outdoors so a little hot and humid ..
staff very accommodating, and very nice.
Location is in the outskirts of Lamai , so to go to the market or the Main Street you need a taxi / scooter.
Comment from Hotel Management
24 Oct 2024 by Kowit P., Hotel Management
Dear Khun MayaThank you for your kind review! We’re glad to hear that you enjoyed the Thai-style design of our hotel and found the plunge pool room to be nice, despite the outdoor toilet being a bit warm. Your feedback is valuable, and we’ll consider ways to enhance comfort in those areas.We’re also pleased that you found our staff accommodating and friendly. While our location offers a peaceful escape, we understand the need for transportation to explore Lamai, and we’re always happy to assist with taxi or scooter arrangements.We hope to welcome you back for another enjoyable stay!Warm regards, The Management
by A verified traveler
Posted 18 Sep 2024
Great hotel with great friendly staff. Away from hustle and bustle but can walk to many places.
Comment from Hotel Management
25 Sep 2024 by Kowit Prabpet , Hotel Management
Dear Khun MalcolmThank you for your kind review! We’re delighted to hear that you enjoyed our hotel and found our staff to be friendly and welcoming. It’s great to know that you appreciated the peaceful location while still being within walking distance of nearby attractions.We look forward to welcoming you back for another relaxing and enjoyable stay soon!Warm regards, The Management
by A verified traveler
Quite getaway
Posted 17 Aug 2024 on HotelsStayed in Pool Villa. Had a small private pool in our villa. The only thing is the shower and bathroom were outside ( outdoors) of the bedroom. A bit inconvenient and lots of mosquitoes!
Comment from Hotel Management
17 Aug 2024 by Kowit Prabpet , Hotel Management
Dear Khun Elizbeth P.Thank you for sharing your experience with us! We’re happy to hear that you enjoyed the peaceful ambiance of your stay in the Pool Villa and the private pool it offers.We appreciate your feedback regarding the outdoor shower and bathroom. We understand that this setup may not be ideal for everyone, and we’re sorry to hear that the mosquitoes were bothersome during your stay. Our team will certainly look into ways to improve comfort for our guests in these areas.Thank you once again for choosing us for your getaway, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future!Warm regards, The Management
by A verified traveler
5 nights in Lamai
Posted 8 Aug 2024 on HotelsWe were blown away with the beachfront villa that we had. We were impressed with the authentic look and feel of the villa but also in the fact that it had everything that we needed. The room was cleaned every day, the staff were very attentive and made you feel very welcome. The property is on the main road but is set well back and is very quiet. We ate in the restaurant and the food was lovely, the spread for breakfast was perfect and delicious. We especially enjoyed the privacy of having your own pool and couldn't have asked for anything more for our honeymoon! You won't be disappointed if you stay at this hotel.
Comment from Hotel Management
12 Aug 2024 by Kowit Prabpet , Hotel Management
Dear Khun Matthew,Thank you so much for choosing our beachfront villa for your honeymoon and for sharing your delightful experience! We’re thrilled to hear that you were impressed with the authentic charm of the villa and found everything you needed for a perfect stay.It’s wonderful to know that our attentive staff made you feel welcome and that you enjoyed the peaceful setting, despite being close to the main road. We’re glad you loved the food at our restaurant, as well as the delicious breakfast spread.The privacy of your own pool sounds like it added a special touch to your honeymoon, and we couldn’t be happier that you found everything to be just right. Your kind words mean the world to us, and we’re so pleased to have been a part of your special memories.We hope to welcome you back in the future!Warm regards, The Management
by A verified traveler
Posted 24 Jul 2024
The staff were very nice and the hotel has a lot of potential, however it’s very dated and old and is not very well maintained. We chose this hotel as it was “5 star” and the photos online looked great, however once we arrived we soon learned it’s not more than a 3 star hotel and the photos were not as good as we saw online.
It feels like they have just let the hotel go, with rusty equipment, dirty and broken sun lounges and the beach is not usable and sadly is not actually on Lamai beach.
The rooms were nice, however dark and for a so called 5 star hotel they give you instant coffee and a kettle. The air conditioning was also very temperamental and despite them coming to fix it one night it didn’t work and we spent the night sweating.
The breakfast was nice but again only 3 star quality.
I would not stay here again and do think they need to update the hotel and/or not charge the same prices as more luxurious hotels.
Comment from Hotel Management
25 Jul 2024 by Kowit Prabpet , Hotel Management
Dear Jayden,Thank you for taking the time to provide us with your feedback. We are pleased to hear that you found our staff to be very nice and that you saw potential in our hotel. However, we are genuinely sorry to learn that your stay did not meet your expectations and that you encountered several issues.We apologize for the discrepancies between the online photos and your actual experience. We understand how disappointing this must have been. Your comments regarding the maintenance of the hotel, including the condition of the sun lounges, beach area, and air conditioning, have been noted and are being addressed by our maintenance and management teams.We also appreciate your feedback about the quality of the breakfast and the in-room amenities. We strive to provide a 5-star experience and are sorry that we fell short during your stay. Your review has highlighted areas where we need to improve, and we are committed to making necessary updates and changes.We truly value your feedback as it helps us improve our services and facilities. Should you decide to give us another chance in the future, we would love the opportunity to provide you with a much-improved experience.Best regards,The Management
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Kowit Prabpet , Hotel Management
Dear Khun Gregory,Thank you for your kind review! We are delighted to hear that you had a relaxing holiday and enjoyed . Your positive feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay. Best regards, The Management
by A verified traveler
Posted 14 Jul 2024
Unstable Wifi in our 4 days stay, we told to the staff but Wifi remained unstable.
We expect 5 stars hotel to provide spa with Sauna and Jaccuzzi, hotel asks 800 bhat per hour for whirpool bath (was empty) and there is no Sauna.
The hotel has too many stairs - 26 stairs to the lobby then you need to walk 100-200 meters and then climb another 26 stairs to your room - very unplesent.
Pool was clise at 18:00 which is really rediculous.
So sorry, for this price, for a 5 stars resort I was highly dissappointed.
Comment from Hotel Management
17 Jul 2024 by Kowit Prabpet , Hotel Management
Dear Khun EfyThank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comments are extremely valuable to us as we strive to provide a superior experience for all our guests.We regret to hear that the WiFi service did not meet your expectations. Please rest assured that we are investigating the issue to ensure it is addressed promptly.Regarding your feedback on our spa facilities, we apologize for any confusion caused. We offer a range of wellness services, including access to our whirlpool bath, which is available at a nominal fee to maintain its exclusive and pristine condition. We acknowledge your disappointment regarding the absence of a sauna and have duly noted your suggestion for future improvements.Furthermore, we appreciate your feedback regarding the layout of our property. We understand the challenges posed by the stairs, and we regret any inconvenience this may have caused during your stay.Regarding the pool hours, we apologize for any inconvenience caused. Our operational timings are designed to ensure all guests have a pleasant and safe experience, and we regret if this impacted your enjoyment of our facilities.Once again, we apologize for falling short of your expectations and hope that you will give us another opportunity to exceed them in the future. Please do not hesitate to contact us directly if there is anything further we can do to assist.Warm regards,The Management
by A verified traveler
Posted 19 Apr 2024
Used to be an amazing nice hotel and In immaculate condition when it was run by Les Meridian. We had stayed there multiple times pre-COVID. Now it’s looking very dated, nothing to do in the hotel (they used to run little events- cooking lessons etc..). Now there’s really nothing to do there.
The beach front is dirty and full of litter, plastic and dead fish. This small beach area in front of the hotel used to be cleaned regularly and this is no longer the case. I see other hotels cleaning their beach area daily - this hotel does not.
Also Lamai and the immediate area around the hotel also seems to have not recovered from Covid - places we used to go to are gone etc..
All this and they still charge what Les Meridian charged when it’s not as good seems unreasonable.
This was our third and last time we will stay there - which is a shame. No fault of the staff and people working there- they are brilliant, just seems to be the people running it trying to do it on the cheap.
Comment from Hotel Management
20 Apr 2024 by Kowit Prabpet , Hotel Management
Dear Khun JohnThank you for sharing your experience with us. We're sorry to hear that your recent stay did not meet your expectations, especially considering your positive experiences with the hotel before. Your feedback is valuable to us, and we apologize for any inconvenience caused by the dated appearance of the hotel, the lack of activities, and the cleanliness of the beach area.Regarding pricing, we appreciate your feedback and will consider it as we evaluate our rates and services to ensure that they align with the value we aim to provide.We apologize for any disappointment caused, and we regret that this will be your last stay with us. We appreciate your recognition of the efforts of our staff and team members, and we will work diligently to address the issues you've raised to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope that you will consider giving us another opportunity to exceed your expectations in the future.Best regards,The Management
by A verified traveler
Posted 28 Mar 2024
The staff at this hotel really make your stay with them exceptional. You are made to feel so welcome and treated with courtesy and friendliness. The pool facility is fantastic and both restaurants provide great quality and speedy service. I really recommend this hotel
Comment from Hotel Management
4 Apr 2024 by Kowit Prabpet , Hotel Management
Dear Khun James,Thank you for your glowing review! We're thrilled to hear that our staff made your stay exceptional and that you felt welcome and valued throughout your visit. It's wonderful to know that you enjoyed our pool facility and found both restaurants to offer great quality and speedy service. We truly appreciate your recommendation and look forward to welcoming you back again soon!
