Ratings based on 186 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Great resort, great staff. The transport van is VIP for a fare price. One thing I noticed but can't confirm is a little hustle at the onsight scooter rental. The price is fare for 24 hours, about $10. They are on island time for sure but when you call they answer and eventually come to the desk.
The hustle as I see it is this:
They rent the scooter with no gas. Option to buy gas on sight is more expensive than a gas station but it's convenient. Go to a gas station, fill up and ride around the whole island without using half a tank. Bring the scooter back. I think they drain that gas out to sell to the next customer. To me, that's just business. It's funny to me and smart of them. We are talking about a couple dollars. No scam a all. Just business on an island in Thailand. Great customer service. They didn't take pics of the scooters on departure or return. I assume they know if the driver comes in without a Samui tattoo they know the scooter hasn't been crashed.
Pool was great, bartenders were awesome. Guy from Myanmar was great. Breakfast was full on legitimate buffet style. The few meals we had after breakfast were fine. Never had any issues on site what so ever.
I'd love to go back.
Comment from Hotel Management
13 Nov 2024 by GM/JJ, Hotel Management
Dear Marshall,Thank you for your time sharing an excellent review about your recent stay. We are happy to learn that you have a good time and enjoy our resort. I have shared your warm messages with Myanmar bartender. He is very happy. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,Narongchai Roipila (JJ)General Manager The Fair House Beach Resort & hotel
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
19 Aug 2024 by GM/JJ, Hotel Management
Dear Eliane,Thank you for your time sharing positive feedback about your recent stay at FHB resort. We are glad that you have a good time staying with us. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,Narongchai Roipila (JJ)General ManagerThe Fair House Beach Resort & Hotel
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
12 Aug 2024 by GM/JJ, Hotel Management
Dear Pranee,Thank you for your kind support in sharing an excellent review about your recent stay. We are glad to read your messages and I will share with the team members too. We hope you have a good trip. We look forward to welcoming you back again in the near future.Best regards,Narongchai Roipila (JJ)General ManagerThe Fair House Beach Resort & Hotel
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
6 Aug 2024 by JJ/GM, Hotel Management
Dear Masato,Thank you for your kind support in sharing an excellent feedback about your recent stay. We are glad to learn that you have a good time holiday at FHB Resort, Samui. We hope you have a good trip and look forward to welcoming you back again in the near future.Best regards,Narongchai Roipila (JJ)General ManagerThe Fair House Beach Resort & Hotel
by A verified traveler
Posted 15 Jul 2024
Staff were amazing, a special thanks to Kim and Bee for always attending to our needs. Great location and loved happy hours!
Comment from Hotel Management
16 Jul 2024 by JJ/GM, Hotel Management
Dear Mya,Thank you for your time feedback about your recent stay. We are glad that you have a good time holiday with us. I have shared your positive feedback with KIM & BEE. They are so happy with your comment. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,Narongchai Roipila (JJ)General ManagerThe Fair House Beach Resort & Hotel
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
20 Jun 2024 by GM/JJ, Hotel Management
Dear Hathleen Marie,Thank you for your kind support in staying and sharing an excellent feedback about your recent stay. We hope you have a good trip and look forward to having chance serving you again.Best regards,Narongchai Roipila (JJ)General Manager
by A verified traveler
Posted 14 Jan 2024
Lovely resort with most staff being very polite and helpful. Only negative was that the service can often be very slow around the pool bar and some pool bar staff were lacking the welcoming Thailand smile. Otherwise, a very enjoyable stay.
Comment from Hotel Management
17 Jan 2024 by JJ, Hotel Management
Dear Daniel,Thank you for your kind support in staying with us at Fair House Beach Resort. We are glad that you have a good time stay with us. We hope you have a good trip and we look forward to welcoming you back again in the near future,Best regards,JJ Manager
by A verified traveler
Posted 5 Jul 2023
We really enjoyed our stay here. The room was big and airy, the bathroom modern, bed comfortable and room kept clean by housekeeping. We loved the beach, it’s cleanliness, size and the clear, calm water in which we swam every day.
The buffet was nice, the coffee there was excellent. The hotel was near restaurants outside the property whete we could go for non-touristy food. The property was not blasting music all day and we were able to be on a part of the beach where we didn’t hear the bar music. At night there was audible music from our balcony ( the balcony was great) but they turned it off at a decent hour.
The staff were super fast with the cart to take us to the beach or reception area (we were up on a hill with a fantastic view worth having to use a cart)
All in all a wonderful stay. Would go there again. Very relaxing.
Comment from Hotel Management
28 Nov 2023 by GM/JJ, Hotel Management
Dear Dina,Thank you for your time support writing an excellent review about your recent stay at FHB resort. We are glad to learn that yo have a good time holiday with us. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,JJ Manager and Team Members
by A verified traveler
Posted 10 Apr 2023
Great tropical island experience! Staff was so friendly I was sad to leave. Clean spacious rooms, and perfect beach access.
Comment from Hotel Management
28 Nov 2023 by GM/JJ, Hotel Management
Dear Barry,Thank you for your time support writing an excellent review about your recent stay at FHB resort. We are glad to learn that yo have a good time holiday with us. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,JJ Manager and Team Members
by A verified traveler
Our room was spotless. Very clean !!
Posted 25 Feb 2023 on HotelsComment from Hotel Management
28 Nov 2023 by GM/JJ, Hotel Management
Dear Dale,Thank you for your time support writing the very good rating 10/10. I have shared your warm messages with the team members. Thanks again for your time. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,JJ Manager and Team Members
