Ratings based on 38 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Beautiful room with amazing ocean view! We had rain the first two days of our stay but the view was still stunning. A walk on the beach at sunset is a must!
Comment from Hotel Management
14 Nov 2024 by The Culture Samui Management, Hotel Management
Dear Vinh Hoang,Warm Greetings from The Culture Samui!Thank you so much for sharing your experience! We're thrilled to hear that you loved the room and enjoyed the stunning ocean view, even during the rainy days. Watching a sunset on the beach is truly special here, and we’re glad you were able to experience it. We hope to welcome you back for more sunny days and beautiful moments by the ocean.
by A verified traveler from Bozeman
Posted 29 Jul 2024
Wonderful, courteous, professional staff. Would gladly stay hete again.
Comment from Hotel Management
31 Jul 2024 by May, Hotel Management
Dear Lancelot, Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Samui.May I once again thank you for reviewing your stay at our hotel and sharing your valuable feedback with us. We look forward to welcoming you back on your next visit to Koh Samui.Kind regards,U Samui Management
by A verified traveler
Gem of a place 5 stars!!
Posted 21 Jun 2024 on HotelsIncredible stay. Staff are friendly and courteous, food at the restaurant was delicious, nothing was too much trouble.
Rooms are super spacious, views of the water and pool temperature was perfect every day.
Highly recommend.
Comment from Hotel Management
23 Jun 2024 by U Samui Management , Hotel Management
Warm Greetings from U Samui! Thank you for your incredible review! We're thrilled to hear that you had an amazing stay with us. It's wonderful to know that our friendly and courteous staff, delicious restaurant food, and spacious rooms contributed to your positive experience. We're also glad you enjoyed the water views and perfect pool temperature. Your high recommendation means a lot to us, and we look forward to welcoming you back soon.
by A verified traveler
Gem of a place 5 stars!!
Posted 20 Jun 2024 on HotelsIncredible stay. Staff are friendly and courteous, food at the restaurant was delicious, nothing was too much trouble.
Rooms spacious, views of the water and pool temperature was perfect every day.
Highly recommend
by A verified traveler from Salford
Posted 5 Jun 2024
This property seems to be 5* small resort, and while the staff is generally nice and polite, the true 5* professional behaviour is missing.
I stayed in pool Villa, which is hardly a villa, but rather a nice room with plunge pool.
The room had issue with the aircon, being very loud, and I did not have a good sleep on any of the 8 nights. Without the aircon on, the heat was difficult to manage. Staff offered me another villa with the same issue, or downgrade to signature room without pool (but with bathub on balcony) and slightly less noisy aircon. Aircon was very powerful and it would overcool the room despite being set to a reasonable 25 C. Not much difference if temp was set to 18 C. Apparently this is know issues and affects the whole resort. Aircon speed allowed only 2 settings, low and high, low being very noisy and for someone who sleeps light, I would recommend not to book this resort. Constant flow of water from the pool provided additional noise, which was not what I expected for the resort advertising itself as an oasis of peace. Both communal, and to even more extent, pool at villa, were too warm and there was little refreshment available.
The hotel beach had shallow water, was warmer than a pool, and generally not very nice.
Around the resort you could sense sewage or septic tank smell on most days.
Pool at villa has small amount of algae that were not cleaned when I requested the pool to be cleaned.
Comment from Hotel Management
6 Jun 2024 by U Samui Management , Hotel Management
Dear Mr. Franko, Warm Greetings from U Samui! Thank you for taking the time to provide such detailed feedback about your recent stay. We appreciate your honesty and are truly sorry to hear about the issues you encountered during your time with us.We sincerely apologize that the air conditioning in your villa disrupted your sleep and comfort. We understand how crucial a good night's rest is, and it's disappointing to learn that we fell short in this area. Your comments about the limited aircon settings and noise levels have been noted, and we will address these issues with our maintenance team to find a more effective solution. We wanted to clarify that when we offered to move you to a Signature Seaview room, it was not a downgrade. The Signature Seaview room is considered an upgrade due to its superior amenities and breathtaking views. However, we understand that this room did not include a private swimming pool, which was an important feature for you.We regret that the pool temperatures and the constant water flow noise did not meet your expectations for a peaceful retreat.While it is good to hear that you found our staff generally nice and polite, we acknowledge your point about the need for more professional behavior consistent with a 5-star standard. We will reinforce training to ensure our team meets the highest levels of service excellence.Thank you again for your valuable feedback. We will share your comments with our staff and take them seriously as we work towards making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and restful experience.
by A verified traveler
Posted 25 May 2024
Had a great stay.
Comment from Hotel Management
27 May 2024 by U Samui Management , Hotel Management
Dear Mark,Warm Greetings from U Samui! Thank you so much for your kind review! We're delighted to hear that you had a great stay with us. Your feedback is truly appreciated, and we hope to welcome you back again soon for another wonderful experience.
by A verified traveler
Posted 9 Jan 2024
Great room (sea view) really nice breakfast, beautiful grounds. Thought the hotel was a bit overpriced but still enjoyed our stay.
Comment from Hotel Management
25 Jan 2024 by U Samui Team, Hotel Management
Dear Susan,Warm Greetings from U Samui!Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel, particularly the great room with a sea view, the delicious breakfast, and the beautiful grounds. We appreciate your honest perspective on the pricing, and we take all guest comments seriously. We hope to have the opportunity to welcome you back in the future and provide you with an even more satisfying stay.
by A verified traveler
Posted 3 Jan 2024
The most beautiful hotel I’ve ever stayed in!!!
From the moment you first walk in the door you can tell it’s a 5 star hotel and the 5 star service from the staff goes above and beyond. Everyone is so friendly and they can’t do enough for you. The whole hotel is absolutely gorgeous, lovely pool area, lovely breakfast and it is right on the beach! Plenty of restaurants around to go to if you don’t want to dine in the hotel as well.
Comment from Hotel Management
5 Jan 2024 by U Samui Team, Hotel Management
Dear Lucy,Warm Greetings from U Samui! thank you so much for your glowing review! It sounds like you had an absolutely fantastic stay. I'm thrilled to hear that the hotel lived up to its 5-star reputation, and that the staff went above and beyond to make your experience memorable. The combination of a beautiful hotel, a lovely pool area, and being right on the beach sounds like a dream! It's great that you also have the option to explore nearby restaurants. Thank you once again for choosing our hotel, and we look forward to welcoming you back for another unforgettable stay in the future!
by A verified traveler
Good value for money- Great Location and modern
Posted 26 Dec 2023 on HotelsThis resort was exactly what I hoped for, Quiet, pretty and good location. Very modern, great food and staff.
Comment from Hotel Management
28 Dec 2023 by U Samui Team, Hotel Management
Dear Salina,Thank you for your glowing review! We're thrilled to learn that our resort exceeded your expectations and was exactly what you hoped for—quiet, pretty, and in a good location. It's fantastic to hear that you found our facilities modern, enjoyed the great food, and appreciated the excellence of our staff. We're committed to providing good value for money and are delighted that you found our location to be great. We look forward to having you back for another wonderful experience!
by A verified traveler
Super friendly team - I keep coming back
Posted 21 Dec 2023 on HotelsIt's a perfect spot if you're passing through Samui. The staff are awesome and fun. The rooms are modern, clean and a pleasure to hang around in.
Comment from Hotel Management
28 Dec 2023 by U Samui Team, Hotel Management
Dear Alan,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. We are happy to learn that you had a wonderful time! We're delighted to hear that our hotel was the perfect spot for your stay in Samui. It's wonderful to know that you found our staff awesome and fun, and that the modern, clean rooms provided a pleasurable environment for your stay. We appreciate your positive feedback and look forward to welcoming you back the next time you're passing through.
