Ratings based on 241 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Amazing staff, amazing food, restaurants and pools are first class. Good Service over all. Beware that the property is very spread out and also removed from island life. Good if you want to get away from it all and isolate yourself. Long distances between your room and the restaurants. Unless you like to walk a lot, you need to call a buggy to get picked up, which usually arrives pretty fast. Only real let-down is there is only one tiny sandy and usable beach for the entire place (the rest is all rocks). For Koh Samui the beach is unattractive and uninviting. They maintain the hotel part of beach (about 30-40 meters}, but if you go for a walk on the other 150 meters or so, it bis littered with trash and plastic bottles, very unappetizing. With the cheap labour in Thailand it would cost next to nothing to send 2 guys a few times a week to collect the trash. So don't come for the beach here, but everything else is pretty spectacular.
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Daran Promwichai, Administrative Assistant Manager, Hotel Management
Dear Madison, Thank you for taking the time to tell us about your experience at Six Senses SAMUI.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Daran PromwichaiAdministrative Assistant Manager
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Daran Promwichai, Administrative Assistant Manager, Hotel Management
Dear Madison, Thank you for taking the time to tell us about your experience at Six Senses SAMUI.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Daran PromwichaiAdministrative Assistant Manager
by A verified traveler from Cavenago di Brianza
Posted 12 Aug 2024
Bad smelling in the whole property.
Very noisy in room air conditioning.
Pillows all different type and not comfortable at all.
Comment from Hotel Management
12 Aug 2024 by Daran Promwichai, Hotel Management
Dear Matteo,Thank you for choosing Six Senses and for taking the time to provide feedback about your experience at Six Senses SAMUI.I would like to start by apologizing to you for not meeting your expectations. However, we noticed that there were no additional comments or concerns during your stay. We always strive to address our guests' needs promptly, and we regret any oversight that may have occurred. If you have any further details or specific areas of concern, we would appreciate your insights to help us improve.Sincerely,Daran Promwichai Administrative Assistant Manager
by A verified traveler
Posted 3 Aug 2024
Six Senses Samui is amazing. Friendly and accomodating staff, private very comfy villas, great food. The location is exquisite with pools overlooking the ocean both in the service areas and private villas. Drift bar and dining is the bomb when it comes to all day swimming at the beach or relaxing by the pool in the sun and being spoilt by the Drift staff. SS is a must for those seeking a luxurious relaxing get away.
Comment from Hotel Management
12 Aug 2024 by Daran Promwichai, Hotel Management
Dear Donna Louise, Thank you for taking the time to tell us about your experience at Six Senses SAMUI. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Daran PromwichaiAdministrative Assistant Manager
by A verified traveler
Posted 29 Jun 2024
Beautiful setting, amazingly friendly and helpful staff, and great food
Comment from Hotel Management
1 Jul 2024 by Daran Promwichai, Hotel Management
Dear Leon,Thank you for taking the time to tell us about your experience at Six Senses SAMUI.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Six Senses, and if I can be of assistance to you, please contact me directly at daran.promwichai@sixsenses.com.Sincerely,Daran Promwichai
by A verified traveler
Posted 25 May 2024
An incredibly beautiful hotel and the staff couldn’t be more helpful. We had the best time!
Comment from Hotel Management
1 Jul 2024 by Daran Promwichai, Hotel Management
Dear Stephanie,Thank you for taking the time to tell us about your experience at Six Senses SAMUI.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Six Senses, and if I can be of assistance to you, please contact me directly at daran.promwichai@sixsenses.com.Sincerely,Daran Promwichai
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
7 Apr 2024 by Moon, Hotel Management
Dear Khun Alicia,Thank you so much for sharing high feedback regarding your recent experience at Six Senses Samui.We highly appreciate your positive feedback and grateful to hear that you enjoyed your overall stay and had such a wonderful experience with us. Thank you once again for choosing Six Senses. We look forward to hosting you again soon!Warmest regards,Mantana Paedach (Moon)Administrative Assistant Manager
by A verified traveler
Posted 12 Feb 2024
The property adopts a very good concept to be in good harmony with the nature! The ocean view from the villa, restaurants and the spa is spectacular. All staff members are friendly and helpful. To enable this hotel to stay competitive, the facilities such as the toilet and faucet can be renovated. The food quality of the restaurants can also be improved.
Comment from Hotel Management
14 Feb 2024 by Marieke, Hotel Management
Dear Phyllis, Thank you for taking the time to share your positive impressions of our property's natural concept and the spectacular ocean views. We are thrilled to receive your compliments regarding our friendly and helpful hosts.Your feedback regarding the facilities, specifically the suggestion for toilet and faucet renovations, is noted. We are constantly evaluating opportunities for improvements, and your input is valuable in guiding these enhancements.Regarding the food quality, we apologize for any shortcomings you experienced. We take this seriously and will review our culinary offerings to ensure we meet the expectations of all our guests.Again, thank you for choosing Six Senses Samui and for your constructive feedback. We hope to have the opportunity to welcome you back and showcase the positive changes we implement.Kind regards,Marieke DijkhuisGeneral Manager
by A verified traveler
Six Senses Samui, we fell in love...again!
Posted 10 Feb 2024 on HotelsThis is our second visit to Six Senses Samui and it was again, fabulous! Cleanliness, eco-friendly, staff, food, and location, all top notch...can't say enough about it...we are planning a return visit next year! Marieke Dijkhuis, the general manager and the food manager were always accessible and visible multiple times during the day. They were truly interested in our thoughts about the quality of service, food and atmosphere. The Gems and or butlers were very personable and always somehow knew what we might need in advance of our knowing...amazing! The cleaning staff always did an impeccable job and with a smile. The spa, oh the spa...marvelous... Coy, our masseuse is very proficient and professional at her trade...Oh and let's not forget the buggy drivers... always at our door in a matter of seconds so they could zip us to wherever we needed to go. We enjoyed every second of our stay...can't wait until we meet again!!
Comment from Hotel Management
12 Feb 2024 by Marieke, Hotel Management
Dear Robert, Thank you for taking the time to share your wonderful experience during your second visit to Six Senses Samui! We are thrilled to hear that your experience was fabulous, and we deeply appreciate your kind words.We are delighted to know that our commitment to cleanliness, eco-friendliness, top-notch hosts,delectable food, and prime location met your expectations. It warms our hearts that you cannot say enough about your positive experience, and we are honored that you are planning a return visit next year.We also wish to thank you for all the special mentions of our team members and the level of service they provide you with in the restaurants, at the spa, and with buggy service. We deeply care for the wellbeing of and engaging with our guests and enjoy and receiving your recognition makes us all very happy and proud. I will make sure to share your compliments with them!We cannot wait to welcome you back. Thank you for choosing Six Senses Samui, until we meet again, safe travels and best wishes!Warm regards,Marieke DijkhuisGeneral Manager
