Ratings based on 450 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Auckland
Posted 13 Nov 2024
Sheraton Samui has its charms, but overall, it felt a bit disappointing. The building is outdated, though well-maintained, but the shower facilities could use an upgrade as they felt old and unpleasant. The property has a lot of stairs, which may not be ideal for everyone. Unlike other hotels I’ve visited, the welcoming atmosphere felt lacking, with mixed staff experiences. The room was comfortable, and the pool area was a highlight, perfect for families. However, the location in Samui is less lively, with limited options for dining, shopping, and activities, making it less suited for solo travelers.
by A verified traveler
Posted 3 Nov 2024
Being right on the beach was beautiful. The pool area is lovely and the restaurants and food choices great. Breakfast was amazing. The rooms are dated but perfectly comfortable. Bottled water was plentiful and not a problem to bring more.
by A verified traveler
Posted 22 Oct 2024
Location, people, staff, food
by A verified traveler
Posted 25 Sep 2024
Wonderful stay!! Will be returning next year!!
by A verified traveler from RIVERVALE
Posted 17 Sep 2024
amazing place with great service
by A verified traveler from Nairobi
Posted 27 Aug 2024
Beautiful beachfront property with excellent breakfast - not to be missed. Staff are very nice and the service was impeccable. The property is in great condition and Sheraton standards are upheld well. Beach was clean and the clear water in the ocean stretched for miles. Vegetarian food was delicious with a good variety. Kids club had activities to keep the little ones busy.
Calling the buggy to move around the property can take some time and needs patience.
Only recommendation is that the main swimming pool near the beach should get proper tiles because the stones used in the pool hurt the soles after several hours of swimming and those not careful can get scraped on the legs really bad due to sloping sides in the pool.
by A verified traveler from Lynbrook
Posted 1 Aug 2024
It was simply perfect for us; a family of 4, including two kids, 10yo and 9 yo. The private beach and two pools. The breakfast and the restaurant food was so fresh and delicious!!
by A verified traveler
Posted 15 Jul 2024
It’s a bit old but it’s still nice .. paid for ocean view and got a view of a bamboo fence .. the rooms 200-205 are not ocean view .. I’d have paid for a nicer room in hindsight had I have known
by A verified traveler from New York
Posted 13 Jul 2024
R with lots to choose from.
by A verified traveler
Spend your money elsewhere
Posted 13 Jul 2024 on HotelsHotel needs a significant update. The general layout doesn’t work and the rooms need a significant renovation. Most of the staff are fantastic. The beach is amazing, the pools not so good, with some strange sharp pebble dash slabs around each pool, making it dangerous to get in and out of the pool. Check-in was very slow. Food was good, but spend your money elsewhere, this is the worst Marriott Bonvoy we have stopped at.
