Ratings based on 163 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler from Liss
Posted 15 Nov 2024
We’re writing this first as if like us you won’t read the whole review 🙂
The staff at Santiburi are like something we have never experienced. ALL the people are so nice, not forced but very genuine. Not once calling reception, room service, spa or housekeeping did we receive anything other than a friendly and happy response. I am disabled, the hotel supplied me with a wheelchair within 10 minutes, I or staff could ring reception for a buggy to take me anywhere within the hotel grounds it would arrive to me within minutes. The gate, housekeeping, bar, restaurant, beach, spa and garden staff looked after us over and above anything we have ever received done with a smile or a laugh.
We feel so lucky to have found Santiburi.
We spent 2 weeks in a Grand Deluxe Pool Villa and what a wonderful 2 weeks it was
The villa was immaculate when we arrived and stayed that way for the next two weeks. The villa smelt gorgeous all the time an oil burner was lit morning and evening when the room was cleaned and when the beds were turned down, an anti mosquito burner was lit out in the garden every evening. The pool and gazebo were the cherries on top, floating around the pool then lying on the gazebo bed with the fan blowing a soft cool breeze blowing down.
We only ate breakfast in the hotel as we like to go out and eat local food. Breakfast had a great choice of food and drinks, freshly cooked, baked and prepared. Rather than piling up the food on display they were constantly replenishing it
by A verified traveler
Posted 5 Nov 2024
Garden villa was beautiful. Grounds were well maintained and spacious and the pool was large and close to the pool bar and reception. Food in the Thai restaurant, pool bar and beach bar were excellent. Staff were friendly and efficient. Spa was beautiful and treatments were excellent. Would recommend and it is one of the few places I would love to return to.
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 15 Oct 2024
This place is fantastic. I went there with my young family of four and it was perfect for us. I also had the best massage I’ve ever had at the hotel spa. Thank you!!
Comment from Hotel Management
24 Oct 2024 by ., Hotel Management
Dear Xavler,Thank you for your fantastic feedback! We are delighted to hear that Santiburi Koh Samui was the perfect destination for your family of four with young children. It’s wonderful to know that you had the best massage you have ever experienced at our Santiburi spa. Your compliments will be shared with the spa team. They were very delighted to know that their efforts were appreciated. Feedback such as yours serves as inspiration for him to continue to strive for service excellence and to make every guest experience memorable.It would be a pleasure to welcome you and your family back to Santiburi on a future visit to Koh Samui. Until then, we wish you all the best. Sincerely, Warinee Pedsuwan, Director of Rooms Santiburi Koh Samui
by A verified traveler from Lathrop
Posted 3 Oct 2024
The staff was so helpful and the grounds and room and food were exceptional! True paradise!
Comment from Hotel Management
4 Oct 2024 by ., Hotel Management
Dear Ricky, Thank you so much for your feedback and for an excellent rating. I wish to thank you for describing our resort as ‘True paradise’ and for the multitude of compliments regarding your experience with us. We promise to continue to strive to provide the best service and overall guest experience.Your compliment about helpful staff will be shared with the team. Everyone will appreciate knowing that their efforts were recognized. It would be a pleasure to welcome you and your family back to Santiburi Koh Samui. Until then, we wish you the best.Sincerely, Warinee Pedsuwan, Director of Rooms Santiburi Koh Samui
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
4 Oct 2024 by ., Hotel Management
Dear Rehan,We greatly appreciate you taking the time to post a 5-star rating from your recent stay with us. It would be our pleasure to welcome you back to Santiburi on a future visit to Koh Samui. Sincerely, Warinee Pedsuwan, Director of Rooms Santiburi Koh Samui
by A verified traveler
Posted 7 Sep 2024
Beautifully peaceful and spacious resort with lovely gardens and great food (breakfast was amazing). Lots of helpful and pleasant staff. We had a pool villa which was epic and such a treat
Comment from Hotel Management
10 Sep 2024 by ., Hotel Management
Dear Dave, Thank you for taking the time to provide your feedback, review of your stay at our resort and for an excellent rating. We are thrilled to hear that you had such a peaceful and enjoyable experience at our resort. It's wonderful to know that you loved the gardens, found the breakfast amazing, and appreciated the attentive service from our staff. Your compliments will be shared with the entire team. They will be delighted to know that their efforts were appreciated.It would be a pleasure to welcome you back to Santiburi Koh Samui for another relaxing getaway soon. Until then, we wish you all the best.Sincerely, Warinee Pedsuwan Director of Rooms
by A verified traveler
Posted 14 Aug 2024
Staff were fantastic The atmosphere was amazing The grounds were beautiful
Comment from Hotel Management
27 Aug 2024 by ., Hotel Management
Dear Martin, Thank you for taking the time to provide your kind remarks and for an excellent rating. We are thrilled to read that your stay was amazing and compliment on the wonderful grounds. Your compliments that staff were fantastic will be shared with the entire team. They will be delighted to know that their efforts were appreciated. Comments such as yours serve as inspiration for the team to continue to strive for service excellence and to make every guest's stay memorable. It would be a pleasure to welcome you back to Santiburi on a future visit Koh Samui. Until then, we wish you all the best. Sincerely, Warinee Pedsuwan, Director of Rooms Santiburi Koh Samui
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by ., Hotel Management
Dear Anver,We greatly appreciate you taking the time to leave an excellent rating. It would be our pleasure to welcome you back to Santiburi on a future visit to Koh Samui. Sincerely, Warinee Pedsuwan, Director of Rooms Santiburi Koh Samui
