Ratings based on 53 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jul 2023 on Wotif
The property is undergoing major renovations and shouldn't be open NOR should Wotif be advertising it. Simple as that.
Comment from Hotel Management
1 Sep 2023 by Noii, Hotel Management
Dear KAJ,Greetings from Samaya Bura Beach Resort ' Where the destination of wonderful holidays 'We do apologize for the inconvenience caused. We need to keep you informed that the hotel is still not ready to open since it is under maintenance. If you have an inquiry, please do not hesitate to contact us any time.Best regards,Ratchanee Sangsadab (Noii)Front Office Manager
by A verified traveler
Posted 12 Sep 2022
Nice
Comment from Hotel Management
3 Nov 2022 by Front Office, Hotel Management
Thank you very much for you kindly give us a review and sharing your experience to stay with us.Your feedback is valuable for us to know that our hotel operation is math with guest satisfaction. We do hope next to your holiday our hotel will get a chance to welcome you back to stay with us again.Best regards,
by A verified traveler
Posted 11 Sep 2022
Staff are extremely helpful and the hotel was beautiful
Comment from Hotel Management
3 Nov 2022 by Fron Office , Hotel Management
Thank you for your review to share our service. We appreciate to your choosing stay with us and we are looking forward to welcome you back.Best regards,
by A verified traveler
Koh Samui - Awesome
Posted 15 Apr 2021 on Hotelsgreat place but it lacked fits and fittings, lots of damages and no repairs probably COVID could be the reason. No excuses required but standard need to be retained. Yes I did extended my stay but it was for the Island, amazing place and was painful to leave.
Comment from Hotel Management
9 May 2021 by Pupeh, Hotel Management
Thank you very much of your taking the busy time to give us the review and sharing your experience . Your feedback is valued for us to know that our hotel operating is match of guest satisfaction.
We do hope that next visit our hotel will get the opportunity t welcome you back to stay with us again.
by A verified traveler from Houston, TX
Posted 19 Jun 2019
This resort is old and need a lot of TLC. The only think I liked about the hotel was the location and the female reception (don’t know her name) but she wears red lipstick. To make a long story short, this was the last city my friends and I visited. I booked 2 rooms for 10-12 June. We had to change rooms TWICE because one room smelled like a dead animal. The other room the maintenance guys took the room over for hours to make repairs to next room. The hotel manager had us waiting for hours just to change rooms and he really did not know what to do. According to the manager, the owner only wanted to give us lunch to try to keep us calm because they wanted a good review.. We later learned the entire hotel had NO HOT WATER and a couple of the rooms have NO AC. The beds were very, very firm. The so-called restaurant served overcooked and terrible food. The food was better at Waterline Restaurant.
The hotel rates are well overpriced and they are not willing to accommodate guests by making necessary repairs before guests arrives. This hotel is not worth the money at all. Actually this hotel cost more than the other 2 hotels we stayed at in Bangkok and Chiang Mai. We had a much better experiences and the buffets were delicious. You did nothing to make sure we had a good experience in Koh Samui but take our money. Therefore I will never ever ever ever ever ever ever stay at this hotel again. I will never ever ever ever ever ever ever ever recommend this hotel to anyone.
Comment from Hotel Management
22 Jun 2019 by AOF, Hotel Management
Dear Valued Guests ;
Greeting from Samaya Bura Beach Resort !
We do apologize from our heart that all inconvenience may caused entire your previously stay with Samaya Bura . We are acceptable and seriously noted on task of priority must be improvement .
With all the things that happen right now improved . We would like to get the opportunity to welcome you back and all travellers who is looking the accommodation in Samui.
Sincerely Yours,
Mr. NiranUdomdet
Operation Manager.
by A verified traveler from London
Posted 2 Sep 2018
Where should I start. Awful, old, run down, needs love and a refurbishment desperately
Comment from Hotel Management
5 Sep 2018 by Vince, Hotel Management
Dear Valued Guest,
Thank you for taking the time to give us a review. We apologize if we have not met your standards during your stay. We will definitely try our best to improve our services and facilities to give you a better experience if ever you wish to visit us again.
Thank you.
Recommended
for Everyoneby A verified traveler from Australia
Posted 24 Feb 2018 on Wotif
Nice hotel with lovely beach. The breakfast was perfect. Everything was fine
Comment from Hotel Management
9 Aug 2018 by Nina, Hotel Management
Thank you for your times to leave comment. We will continue personal hospitalizes. We're looking forward to welcome you back again.
by A verified traveler
Birthcation 2018
Posted 22 Feb 2018 on HotelsPerfect oceanfront hotel and facility was clean. Staff were very friendly and helpful. Had a nice and relaxing stay!
Comment from Hotel Management
26 Feb 2018 by Nina, Hotel Management
Thank you for lovely comment. We will share to team to encourage and continue good service.
by A verified traveler
Ok hotel
Posted 25 Jan 2018 on Hotelsperfect for short staying but would not like this for a long vacation.
Comment from Hotel Management
27 Jan 2018 by Nina/ Samaya Bura, Hotel Management
Dear Guest,
Thank you for your times to share your comments. We will try harder to improve our facilities & services.
by A verified traveler
Great hotel
Posted 10 Oct 2017 on HotelsRight on the beach. I changed to a beach facing room as the first room they put me in was on the street side with lots of traffic noise
Comment from Hotel Management
22 Nov 2017
Thank you for your times to sharing your experience. Hope you give us a chance to serve you again in next holiday.
Best Regards,
Samaya Bura Team.
