Ratings based on 320 Verified Reviews

3.6 out of 5
74% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Tired Girl

Posted 20 Apr 2022 on Hotels
I do not want to be too harsh, but, the room I stayed in, 1 Bedroom Suite, was adequate but very basic. A little bit of age starting to show. No WiFi, to talk about, unless you ventured to the reception area. All the negatives start to outweigh the good.
5 out of 5
by A verified traveler

Good Choice

Posted 11 Dec 2020 on Hotels
A great location and comfortable place to spend time after exploring the island
Comment from Hotel Management
12 Dec 2020 by Nueng, Hotel Management
Thank you so much.
4 out of 5
by A verified traveler

Great extras

Posted 10 Dec 2020 on Hotels
Great amenities and view from my window. The room was quite small but the view made it seem larger.
Comment from Hotel Management
11 Dec 2020 by Nueng, Hotel Management
Thank you very much. We look forward to welcome you again.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Apr 2020 on Hotels
4 out of 5
by A verified traveler

Posted 14 Mar 2020
Property was fairly new and pool facilities were good. Staff were very helpful and pleasant. Rooms were large with 2 TVs but neither worked very well. The pictures and sound were very poor as if no aerial. Unfortunately the room floors were pretty dirty with horrible stains. Needed a good wash. Bed was clean and comfortable. Breakfast had to be delivered to the room and had a good choice. I don't think there was a restaurant! We had to choose a time that we wanted delivery of breakfast. It was an hour late and cold didn't bother eating it.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Feb 2020 on Hotels
4 out of 5
by A verified traveler

Disappointed with my room

Posted 13 Feb 2020 on Hotels
The initial apartment was awful and I genuinely am/was considering taking this much further, it was at the very least false advertising. I ending up having to upgrade to another apartment which cost an additional £11.00 per night for 18 nights on top of the amount already paid.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Jan 2020
3 out of 5
by A verified traveler from Suratthani

Posted 30 Mar 2019
When entering the room there was a smell from the toilets / drains , the couch is in desperate need of a deep clean and the air con needs servicing . The staf were pleasant enough as were the facilities but had I been paying the full price rather than the sale price I would have complained there and then .
Comment from Hotel Management
5 Apr 2019 by Ray, Hotel Management
Dear OJ, Greeting from Replay Residence and Pool Villa! Many thanks for taking the time to share your feedback with us on Expedia. Your comment about a room and a smell and a facilities, we will have our engineer to recheck as our schedule every month anyhow we will try to find more proper solution to make it away. We continually aim to deliver high standards of hospitality to delight our guests and I am very pleased that you experienced this from the team. Thank you for your stay. We do look forward to welcoming you back in the very near future. With kind regards The Management Team
5 out of 5
by A verified traveler

Posted 18 Mar 2019
Comment from Hotel Management
5 Apr 2019 by Ray, Hotel Management
Dear Sir/Madam, Greeting from Replay Residence and Pool Villa! Sincere thanks for taking the time to share your recent stay at Replay Residence experiece. We continually aim to deliver high standards of hospitality to delight our guests and I am very pleased that you experienced this from the team. Thank you for your stay. We do look forward to welcoming you back in the very near future. With kind regards The Management Team
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