Ratings based on 114 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
Location was ok, hotel next door to a industrial unit, rooms are a little tired need a refresh. Pool and beach are lovely. We found the hotel staff not as welcoming as the thai people always are. Wgen you walked through reception they just ignored you and when asked for a towel as there was only one in the room it was an effort for them to get one. Bar staff where always on there phone rather than cleaning up after people gave eaten or finished drinking. It was ok for the price but stayed alot better for the money
Comment from Hotel Management
19 Sep 2024 by Ladda & Pinnacle Team, Hotel Management
Greeting from Pinnacle Resort SamuiHave a nice dayWe are happy to hear that you enjoyed our location and beautiful sea pool. However, we are disappointed to learn that the employees did not greet you . We take this feedback seriously, and we will ensure that our staff is reminded of the importance of welcoming our guests.and we apologize for during your stay. Please be assured that we will investigate this matter We hope to have the opportunity to welcome you back in the future to demonstrate the high level of service.Best Regards,
by A verified traveler
Posted 14 Aug 2024
I enjoyed staying at Pinnacle as i was given a cabin close to the pool and beach and breakfast restaurant. Breakfast options were good. There are other restaurants nearby if you wanted a change though. The tourist info lady across from reception was brilliant in organising excursions and taxis.
Comment from Hotel Management
14 Aug 2024 by Ladda & Pinnacle Team, Hotel Management
Greeting from Pinnacle Resort SamuiHave a nice dayThank you for your wonderful feedback about your stay at Pinnacle Resort Samui. We hope to have the pleasure of welcoming you back.Warm regards
by A verified traveler
Posted 14 Jul 2024
The place was perfect, I would recommend this place to everyone!
Comment from Hotel Management
14 Aug 2024 by Ladda & Pinnacle Team, Hotel Management
Greeting from Pinnacle Resort SamuiHave a nice dayThank you for your wonderful feedback about your stay at Pinnacle Resort Samui. We hope to have the pleasure of welcoming you back.Warm regards
by A verified traveler
Posted 13 Jul 2024
It was a great place to stay!!
Comment from Hotel Management
14 Aug 2024 by Ladda & Pinnacle Team, Hotel Management
Thank you for your wonderful feedback about your stay at Pinnacle Resort Samui. We are happy to hear that you enjoyed our resort. We look forward to welcoming you in the future. Warm Regards,.Warm regards
by A verified traveler
Posted 26 May 2024
The stay was relaxing and wonderful
Comment from Hotel Management
15 Aug 2024 by Ladda & Pinnacle Team, Hotel Management
Have a good dayThank you for your wonderful feedback about your stay at Pinnacle Resort Samui. We are happy to hear that you enjoyed our resort. We look forward to welcoming you in the future. Warm Regards,.
by A verified traveler
Pour une nuit en transit
Posted 18 Mar 2024 on HotelsPetite maisonnette confortable et très propre sur un excellent site. Parfait pour un transit ou une petite vacance. Piscine et plage excellente et le buffet petit déjeuner varié et excellent. Super bon rapport qualité prix.
by A verified traveler
Posted 2 Mar 2024
by A verified traveler from Toronto
Posted 13 Feb 2024
The staff is very pleasant and helpful, very smooth check in and checkout process. The grounds are very average, upkeep at the pool area could be better. We were in the hotel block of rooms and the room condition was not great, it could definitely use some improvement.
by A verified traveler
Posted 1 Jan 2023 on Hotels
Comment from Hotel Management
12 Jan 2023 by Naomi , Hotel Management
Thank you for your feedback Wish you enjoin and have good time stay with us
by A verified traveler
Posted 1 May 2019
Comment from Hotel Management
2 May 2019 by Volker, Hotel Management
Hi,
Many thanks for the great review, the Pinnacle Team and I are very happy that they liked us and we would be happy to welcome you back soon.
Sincerely, Volker
Pinnacle Resort and Hotel Team
