Ratings based on 684 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Mr.Lloyd , Hotel Management
Dear Alessandra,Thank you for the superb rating! It's fantastic to see we've provided an excellent experience, and we'd love to hear any suggestions you might have on your next visit and strive to provide even better service. We look forward to welcoming you back soon!Thank you, Mr. Lloyd
by A verified traveler
Posted 24 Aug 2024
L’hotel ha posizione ottima, centrale ma limitrofa alla zona più caotica, a 5 min di tuktuk! Ottima posizione di tranquillità e privacy! Ottima colazione! Struttura molto bella con aree e piscine meravigliose!! Area spa e massaggi fantastica!! Unica pecca mare vicino ma non c’è una spiaggia privata, bisogna muoversi su altre spiagge dell’isola!! Staff cordiale!!
Comment from Hotel Management
2 Sep 2024 by Mr. Lloyd, Hotel Management
Gentile Salome,Grazie mille per aver condiviso la tua esperienza presso il nostro hotel. Siamo lieti che tu abbia apprezzato la posizione, la colazione, la struttura e la nostra spa. Ci scusiamo se la spiaggia privata non era disponibile, tuttavia, ci impegniamo a migliorare continuamente l'esperienza dei nostri ospiti e terremo presente il tuo feedback. La tua soddisfazione è la nostra priorità e lavoreremo senza sosta per mantenere alti standard. Non vediamo l'ora di darti il benvenuto nuovamente al nostro hotel.Grazie,Mr. Lloyd
by A verified traveler
Crap - avoid at all costs!
Posted 26 Jul 2024 on HotelsAbsolutely pathetic!
Don’t think how this hotel got 5 stars rating!
Nothing works in the room. Sockets are miles away from the bed!
Rooms are outdated and needs a massive revamp!
Room is not at all tasty!
Only good thing about this place is the staffs. They are courteous, friendly and willing to help!
Avoid this place - go elsewhere! You won’t regret it!
Comment from Hotel Management
31 Jul 2024 by Mr.Lloyd , Hotel Management
Dear Sourabh,Thank you for taking the time to provide feedback on your recent stay. We are sorry to learn you did not have a completely satisfactory experience. We're continuously working to provide better facilities, and your feedback will surely help with our ongoing efforts to enhance customer service. However, it's pleasing to hear that you found our staff friendly and helpful. They are indeed our strength, always dedicated to giving our guests the best experiences. Your insights are truly valued, and we hope that you choose to give us another opportunity to serve you, promising a memorable and pleasant stay.Thank you, Mr. Lloyd
by A verified traveler
Posted 9 Jul 2024
Everything was absolutely great
Comment from Hotel Management
31 Jul 2024 by Mr.Lloyd , Hotel Management
Dear Forough,Thank you for your fantastic review. We're delighted to hear that you had such a positive experience during your stay with us. We're truly committed to ensuring our guests have an excellent time, so your feedback is incredibly valuable. We're thrilled that we were able to exceed your expectations and we look forward to welcoming you back for another fantastic stay in the future. We strive to make every visit memorable and are always finding ways to improve our service.Thank you, Mr. Lloyd
by A verified traveler
Posted 28 Mar 2024
by A verified traveler from Andover
Posted 2 Mar 2024
Absolutely beautiful hotel. Nothing quite compares to having your swimming pool outside your door. The room was fantastic, and the service was outstanding.
Ocean currents have removed most of the sand on the hotel's small beach. If you want a beach experience, you'll have to travel south to Chaweng or Lamai beach. Overall, I would certainly recommend this hotel.
by A verified traveler
Posted 9 Feb 2024
Fabulous hotel with amazing staff who were welcoming and efficient! Our hotel room was up in the mountain and had a stunningly breathtaking view and excellent transportation through the villa. The infinity pools were well kept, beautifully located and had a swim up bar. The location was close to the action. I would highly recommend this location and can’t wait to go back!
by A verified traveler
Posted 9 Feb 2024
by A verified traveler
Posted 23 Jan 2024
I loved the style and the position. The staff were super helpful and friendly...loved it, thank you
by A verified traveler
Posted 3 Dec 2023
Lovely hotel accommodation. Clean with hillside sea view.
Two swimming pools.
Great buffet breakfast selection.
About 10 mins from Chaweng beach by taxi..
Nice and quiet location.
Would recommend!!
