Ratings based on 260 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Absolutely stunning hotel. Very clean. Very friendly reception staff and breakfast staff. Bar staff through the day could’ve been more attentive but no real big issues. Breakfast is amazing btw😍
Comment from Hotel Management
11 Nov 2024 by Nikki Beach Resort & Spa Koh Samui , Hotel Management
Dear Chelseigh Maegan,Thank you for the fantastic feedback! We’re thrilled to hear you enjoyed our clean surroundings, friendly reception, and amazing breakfast. We'll work on making sure our bar service is just as attentive. Hope to welcome you back soon!Warm regards,The Team at Nikki Beach Resort & Spa Koh Samui
by A verified traveler
Posted 24 Oct 2024
Hotel is in desperate need of updating
Staff not really helpful at all!
Comment from Hotel Management
28 Oct 2024 by Nikki Beach Resort & Spa Koh Samui , Hotel Management
Dear Joseph Michael,We're deeply sorry to hear that your experience with us did not meet expectations. We sincerely regret the service and the facilities. Your feedback is invaluable in helping us understand where we need to improve, and we are committed to addressing these concerns to enhance the experience for all our guests. Warm regards,The Team at Nikki Beach Resort & Spa Koh Samui
by A verified traveler
Posted 9 Sep 2024
Awesome
Comment from Hotel Management
12 Sep 2024 by Nikki Beach Resort & Spa Koh Samui , Hotel Management
Dear Ahmad,Thank you for your good feedback and rating which is highly valued! We do wish to see you soon and until then...Keep Celebrating Life! Warm regards,The team at Nikki Beach Resort & Spa Koh Samui
by A verified traveler
Posted 9 Sep 2024
Great stay overall
Comment from Hotel Management
12 Sep 2024 by Nikki Beach Resort & Spa Koh Samui , Hotel Management
Dear Ahmad,Thank you for your good feedback and rating which is highly valued! We do wish to see you soon and until then...Keep Celebrating Life! Warm regards,The team at Nikki Beach Resort & Spa Koh Samui
by A verified traveler
Nikki Beach 2 Bed Villa
Posted 19 Aug 2024 on HotelsThe Nikki Beach Resort is in a beautiful location. We were lucky enough to have a two bed villa that overlooked the sea, had its own pool and it was fabulous. Rooms were clean and very comfortable.
Upon arriving at the hotel, I have to stay it didn’t fill me with confidence, the curb appeal isn’t the greatest for a five star hotel, there seems to be no service entrance so workers are constantly in and out. The check in procedure was far too long, especially considering we arrived at 3:30pm, and we were growing impatient, plus the welcome drink wasn’t the best (1st world problems!).
Cleaning and servicing the rooms was also long and often occurred in the afternoon, so turn down and cleaning were not separated, however they did a good job and kept us stocked up with water.
Breakfast was good from a food perspective, the staff were friendly but slightly lackadaisical and the coffee and ordered breakfast items could take a while to come out.
I can’t review lunch, cocktails, dinner etc….as the prices were astronomical and I didn’t want to ruin the holiday by paying well over the odds for a drink you could get across the road for less than half the price.
Overall, I’m really glad we had a villa but drinks are ridiculously expensive and don’t expect anything to be quick…. Go out for food and drinks or stock up at 7/11.
Comment from Hotel Management
22 Aug 2024 by Nikki Beach Resort & Spa Koh Samui , Hotel Management
Dear Claire,Thank you for sharing your detailed feedback. We're glad to hear that you enjoyed the beautiful location and your two-bedroom villa with its own pool overlooking the sea. It’s wonderful to know that you found the rooms clean and comfortable.We appreciate your comments regarding your experience at check-in, the curb appeal, and the service timings. We apologize for any inconvenience this caused during your stay. Your feedback is invaluable as we strive to improve our services.We're also sorry to hear that the pricing of our food and drinks did not meet your expectations. We aim to provide a luxurious experience, but we understand that our pricing may not always align with everyone's preferences.We hope to have the opportunity to welcome you back in the future and provide an even better experience.Warm regards,The Team at Nikki Beach Resort & Spa Koh Samui
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Nikki Beach Resort & Spa Koh Samui , Hotel Management
Dear Simone Desiree Van,We are deeply sorry to learn that your experience with us was not as exceptional as we would have hoped. It is truly important to us that all our guests have a comfortable and enjoyable stay with us and we regret that we have let you down on this occasion. Best regards,The team at Nikki Beach Resort & Spa Koh Samui
by A verified traveler
Posted 17 Mar 2024
Beautiful resort, the beach club is so fun!
Comment from Hotel Management
23 Mar 2024 by Nikki Beach Resort & Spa Koh Samui , Hotel Management
Dear Wendy,Thank you for the great rating and comment! Wish to see you soon and until then...Keep Celebrating Life! Best Regards, The team at Nikki Beach Resort & Spa Koh Samui
by A verified traveler
Posted 20 Feb 2024
We had the honeymoon suite which looked directly over the water. The view was amazing. 30 meters from the beach, which is tiny, but lovely to swim in. I should have done my research a bit better as this particular suite is the closest to the 'Day Club' and loud music plays from noon until sunset. The service was friendly and attentive.
Comment from Hotel Management
16 Mar 2024 by Nikki Beach Resort & Spa Koh Samui , Hotel Management
Dear Aaron,Thank you for sharing your experience. We're delighted to hear that you enjoyed the view from our honeymoon suite and found the beach lovely for swimming. However, we apologize for any inconvenience caused by the proximity to the 'Beach Club' and the loud music. We appreciate your understanding and are pleased that you found our service friendly and attentive. We hope to have the pleasure of welcoming you back for a more peaceful stay in the future.Warm regards,All the team at Nikki Beach Resort & Spa Koh Samui
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by Nikki Beach Resort & Spa Koh Samui , Hotel Management
Dear Perry,Thank you for your feedback! We look forward to welcoming you again in the near future!Best regards,The team at Nikki Beach Resort & Spa Koh Samui
by A verified traveler
Posted 24 May 2023
The hotel and resort are impeccable, really top quality. I stayed here for a couple of nights of luxury and that was plenty because there isn’t that much to do outside of the hotel. The prices are extremely high for Thailand for food and drink, but I guess that’s to expect when paying for the name of Nikki Beach!
Comment from Hotel Management
29 May 2023 by Zong, Hotel Management
Dear Danielle, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our resort. We find it to be a favorite among many of our guests. We look forward to welcoming you again in the near future to take great care of you! All the bestNikki Beach Resort & Spa Koh Samui
