Ratings based on 190 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Mar 2024
Immaculate pool & gardens, staff catered to every need. Just the most beautiful place ever.
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Posted 28 Jul 2023
Jay and her team were outstanding. They made our stay at New Star pleasant. The breakfast buffet was good and of course the service was on point. The bar and pool area are also very nice and well managed. Good food and drinks and well-priced for a hotel.
The property is set up well and everything is a short walk away however the rooms are dated. We had a villa which was probably beautiful at some point but it needs renovating particularly the bathroom. The shower was terrible. The water pressure was very weak and the temperature wouldn’t stay constant. The sink area felt old and unclean (it looked clean and I’m sure the staff did their best). The shower gel and shampoo were ok but there was no body lotion. The old style room key made it so we we couldn’t leave the AC on while out of the room because we had to take it with us and this would switch off the electricity. So we would come back to a scorching room that would take 20-30mins to cool off.
by A verified traveler
Posted 28 Jul 2023
Friendly efficient staff, good room, lovely gardens and nice beach. The quality of the food, however, was bland.
by A verified traveler
Posted 11 Jul 2023
The highlight was breakfast with an excellent range of both Thai and Western cuisine complemented by friendly and attentive staff. The swimming pool is quite large with varying depths and never crowded. The beach is kept clean with some shaded areas.
Unfortunately our room revealed some examples of maintenance neglect. Daily housekeeping is inconsistent when providing a clean, complete set of towels. One air conditioning unit to cool the bedroom area does not reach other areas of the bungalow which can become quite hot (perhaps consider the addition of a fan in the bathroom). Separate information about what television channels (and languages) are available would be helpful.
by A verified traveler
Posted 4 Jun 2023
Very nice location.
by A verified traveler
Fantastic hotel
Posted 2 Mar 2023 on HotelsFelt really welcome. My room was unreal. The staff were kind and helpfull. The hotel is located in a really good place the on the beach with a nice pool and bar. All round a really good hotel.
by A verified traveler
Posted 11 Feb 2023
Staff was great
Food was awesome
Pool was very clean and perfect temperature
Issue with internet ( fixed within couple hours )
Suggestion: get screens in main door and windows and new towels
Besides that was wonderful place to stay
Highly recommend: gem
Price was inexpensive and included great breakfast buffet
Include FREE
I rarely right a review but this place was a little slice of paradise 😎
by A verified traveler
Wonderful stay!
Posted 18 Jan 2023 on HotelsThe manager went above and beyond to make our stay enjoyable and memorable. The hotel was beautiful and the rooms were spacious and clean. The service was excellent. Everyone was so friendly and kind. We definitely plan to come back.
by A verified traveler
Posted 20 Jul 2022
Really wanted to write a negstive review for New Star Resort, just to keep people from discovering this somewhat hidden gem....but I just couldn't do it. This resort was exactly what I was looking for when booking to Koh Samui. A liitle south of the main city area, so away from the crowds and much quieter, but not too far for quick transportation. The resort itself was ideal. I had a bugalow room 30 m. from the beach. Long walkable beach either direction. 5 star hotels on either side, but you're not paying 5 star prices, for the same strip of beach.
Entire staff were super friendly and helpful. (I know everone seems to say that but I've stayed at two other locations on this trip and while the were okay to good in terms if service, neither were up to New Star level.) Love this place!
Comment from Hotel Management
25 Jul 2022 by New star team, Hotel Management
Dear Mr. David,
Thank you for your 5 stars review and choosing New star Beach resort for your holidays.
We will work hard and offer our good service to all.
With best regards,
New star team
