Ratings based on 148 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
It is an ideal place to have quite moments to relax and enjoy the personal beach.
by A verified traveler
Posted 8 Aug 2024
Amazing
Comment from Hotel Management
30 Aug 2024 by Alla, Hotel Management
Dear Khun Estefania,thank you for choosing Napasai for your getaway. We are happy that you had a great time, and we hope to welcome you back in the future!
by A verified traveler
Posted 1 Jul 2024 on Hotels
Comment from Hotel Management
6 Jul 2024 by Ohm-Piyapong, Reservations Manager, Hotel Management
Thank you very much for your great review!!Have a lovely day.
by A verified traveler
Posted 30 Jun 2024
From the moment you arrive at this beautiful property, the staff at Nagasaki go above and beyond to welcome you and make sure that you have everything you need while there. From Esme at the front desk to Ja Ae and Sana in the restaurants, Naing at the bar, and all of the housekeeping and grounds crew staff, the hospitality is unmatched. The pool and beach area are incredibly beautiful and well maintained, as well as the villas and common areas. The staff are warm and knowledgeable. I highly recommend this hotel to all!
Comment from Hotel Management
6 Jul 2024 by Ohm-Piyapong, Reservations Manager, Hotel Management
Dear Khun Britta Lisa,Your great review and feedback are really motivating us to keep our excellent services.I will definitely share this beautiful feedback to our teams and I believe that they will be more than happy.We look forward to welcoming you again to our beautiful Napasai in any next possibility.
by A verified traveler
Posted 21 Jun 2024
Beautiful property, excellent service. Nice beach. Most comfortable beds. Good breakfast, excellent cocktails
Comment from Hotel Management
28 Jun 2024 by Ohm-Piyapong, Reservations Manager, Hotel Management
Dear Khun Tricia,Your great feedback is extremely appreciated!We will definitely share to our teams to keep our excellent services.Hoping to welcome you again to our beautiful Napasai in the next possibility.Kind regards,
by A verified traveler
Posted 29 May 2024
Amazing amazing amazing!
Comment from Hotel Management
17 Jun 2024 by Piyapong Ratchaborworn, Hotel Management
Dear Khun Wendy,It is very kind of you have reviewed us with a amazing feedback. We will share this to all of our teams.Hoping to have a good opportunity again to welcome you back to our beautiful Napasai, A Belmond Hotel Koh Samui
by A verified traveler
Posted 19 Apr 2024 on Hotels
Comment from Hotel Management
29 May 2024 by Piyapong Ratchaborworn, Hotel Management
Dear Khun Michael,Thank you very much for this great feedback which is really motivated to our teams to maintain our excellent services.
by A verified traveler
Posted 4 Apr 2024
One of the most beautiful resorts I've ever been to! Peaceful, calm, serene, relaxing, luxurious. Get the sea view villa! It has the most amazing views - even from the shower! And one of the only places on Ko Samui where you can see the gorgeous sunsets (you can't do that on the East Coast in Chaweng). You don't hear your neighbours as you are in your own little paradise bubble. Very romantic if you're there with a partner, I imagine (I was on a solo trip). There were a few young families with children but they didn't make much noise at the pool.
Lovely private beach (a bit stoney here and there), gorgeous infinity pool, air-con great, Wi-Fi perfect, free fun activities like yoga, cycle tour, Muay Thai class, cooking class, free beach bag & flip flops.
As the resort is a bit further away from the hustle & bustle of Bophut and closer to the jungle, it does take a about a 15 min taxi ride to tourist attractions. But I chose Napasai to relax, so I was fine to stay at the resort for the first half of my Thailand trip. I enjoyed being away from large groups of tourists.
Surprisingly I was not bitten by a mosquito once but I made sure to wear strong insect repellent with DEET. The resort does spray insect repellent once a week all over the grounds, so maybe that helped as well.
Lastly, the resort has the most attentive staff I've come across. Friendly, helpful but also know when to leave you in peace and quiet.
I highly recommend Napasai!!!
Comment from Hotel Management
11 Apr 2024 by Piyapong Ratchaborworn, Hotel Management
Dear Khun Debbie,Your kind feedback is greatly appreciated!This nice motivation will be shared to our teams. Your kind understanding to our resort character is brilliant. And we are delighted to learn that you had a wonderful time with us.Hoping to welcome you back to our peaceful and beautiful resort in the next possibility.Kind regards,
by A verified traveler
Posted 29 Mar 2024
This is really the best resort we have stayed in all of our vacations.
The amenities, rooms, food and especially the stuff representing the true meaning of a 5 star Thai hospitality.
For our next vacation we will first search for a Belmond resort and then pick the destination:)
Comment from Hotel Management
11 Apr 2024 by Piyapong Ratchaborworn, Hotel Management
Dear Khun Tal,Your kind feedback is greatly appreciated!Your feedback will be shared to our team as a nice motivation. We hope you will enjoy our excellent experience offer by other Belmond properties.And also look forward to your return to our beautiful Napasai as well.Kind regards,
by A verified traveler from Edmonton
Posted 2 Feb 2024
Exceptional service -friendly staff and very clean
Comment from Hotel Management
6 Feb 2024 by Alla, Hotel Management
Dear Khun Patricia,thank you for leaving your kind review, we will be looking forward to your next stay with us!
