Ratings based on 336 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
It was ok for a five night stay.
Comment from Hotel Management
15 Jun 2024 by Mercure Samui Chaweng Beach Tana, Hotel Management
Thank you for the great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Fabulous stay at Mercure Koh Samui
Posted 31 May 2024 on HotelsFabulous hotel!!! Room was large and very well maintained. Huge bed, can sleep 3 adults if you wish.
The pool is huge and has a great swim up bar and it is right on the beach. Breakfast is included and has both a western and asian selection.
The staff are amazing and very, very helpful.
I highly recommend this hotel.
Comment from Hotel Management
15 Jun 2024 by Mercure Samui Chaweng Beach Tana, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 14 Mar 2024
Hotel is very clean, tidy, beautifully maintained and well set out. It is near a lot of different dining options also.
Breakfast was adequate with a number of fresh choices but not as good as some of the other hotels I have been to. Staff were very helpful in getting eggs orders done, but every time I asked for an omelette, it was still raw (runny) on the inside which put me off. Bacon was so cold and hard the only way to eat it was to pick it up in your fingers. Could not pick it up with a fork. Not sure why it was always stone cold - whether that was the plan or whether the heating device was not working.
The only other gripe I have is that a lot of arrogant Europeans seem to think the lilos belong to them. Every morning when there was nobody about anywhere, all the lilos were reserved by people placing towels on them and then disappearing for hours on end until they were ready to use them. There is very small signage saying not to do it, but it is not enforced. So the rest of us who pay the same money to have use of all the facilities have to go without. Wrong.
The area itself is in the quieter part of Koh Samui. Catching a taxi to central
KS for a 7 mIn journey was quite expensive, and even dearer to come back.
Comment from Hotel Management
28 Apr 2024 by Mercure Samui Chaweng Beach Tana, Hotel Management
Dear Jeanette,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 8 Feb 2024 on Hotels
Comment from Hotel Management
28 Apr 2024 by Mercure Samui Chaweng Beach Tana, Hotel Management
Dear Daniel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 8 Feb 2024
10/10 staffs
Comment from Hotel Management
28 Apr 2024 by Mercure Samui Chaweng Beach Tana, Hotel Management
Dear Khun Chayanis,Thank you for your review. We will keep improve our service. Looking forward to welcoming you again soon.
by A verified traveler
Posted 9 Jan 2024
Loved our stay here, very new hotel, good facilities, beautiful pool, staff were fantastic
Comment from Hotel Management
28 Apr 2024 by Mercure Samui Chaweng Beach Tana, Hotel Management
Dear Hannah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Amazing hotel!
Posted 8 Jan 2024 on HotelsThe staff are incredible, they are always willing to help you with taxis and restaurant recommendations!
We stayed in the standard room and honestly it was the best room we stayed in throughout our trip to Thailand.
The facilities are second to none. I would suggest upgrading to the pool access rooms (if you have a chance), as we didn’t know that the standard rooms were across the road in a separate building. Although, this didn’t make too much of a difference.
Very close to the main town, however, far enough away to not have any distribution.
Only minor problem is that the sun-beds were always full, so not sure if people were getting up early to reserve these (even though there were signs saying not to do this). Didn’t impact our stay too much it was so close to a lovely beach! And I know this cannot be helped as it happens everywhere!
Would highly recommend this hotel to anyone!
Comment from Hotel Management
28 Apr 2024 by Mercure Samui Chaweng Beach Tana, Hotel Management
Dear Devon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
28 Apr 2024 by Mercure Samui Chaweng Beach Tana, Hotel Management
Dear Sanil,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 9 Aug 2023
Amazing resort and beach is gorgeous!
Comment from Hotel Management
6 Oct 2023 by Mercure Samui Chaweng Beach Tana, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Samui Chaweng Beach Tana
by A verified traveler
highly recommend
Posted 22 Jun 2023 on HotelsA very beautiful place. I am staying there for the third time and will come again. highly recommend
Comment from Hotel Management
8 Jul 2023 by Mercure Samui Chaweng Beach Tana, Hotel Management
Dear Ros,Thank you for your trusting and always support Mercure Samui Chaweng Beach Tana. We are so grateful for the pleasure of serving you and glad we met your expectations.Looking forward for your next visit.Best Regards,
