Ratings based on 215 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2024
If wanting a quiet beachside stay in Koh Samui then Mai Samui is the island's best kept secret. It has one of the biggest pools with one of the best swim up to pool bars, an infinity pool too. The Buffett breakfast is fantastic and with 2 beachside resturants a short walk, along with cheap as beach massage and excellent coffee cafe it's a slice of paradise. Two free daily shuttles to Chaweng & Nathon provide excellent transport options if seeking action. The resort Spa is a la la ...bliss ! The staff seem to have a motto of "guest you are valued". Families and those who prefer quietness need look no further than Mai Samui. We have been to Koh Samui 4 times and staying at Chaweng Resorts & Mai Samui and everytime our Mai Samui stay is our favourite and sigh of relief to be back in paradise !
Comment from Hotel Management
29 Sep 2024 by The Management Team, Hotel Management
Dear Guest Thank you very much for your excellent feedback. It is pleasure to hear that you overall satisfied with our provided service and had an amazing time during your stay. We appreciate your numerous positive comments regarding quiet environment, swimming pool and breakfast buffet. We are looking forward to welcome you again upon your next visit. Best regardThe Management Team
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
29 Sep 2024 by The Management Team, Hotel Management
Dear Guest Thank you very much for your feedback. It is pleasure to hear that you overall had a decent time during your stay with us. However, we apologize for inconvenience and unpleasantness encountered. Your feedback will be sent to our team members for further improvement. We are looking forward to welcome you again. Best regardThe Management Team
by A verified traveler
Posted 29 Jul 2024 on Ebookers
Comment from Hotel Management
27 Sep 2024 by The Management Team, Hotel Management
Dear Guest Thank you for your feedback. Firstly, we apologize for many inconveniences and unpleasantness encountered during your stay with us. It is indeed regretting to hear your disappointment and negative experience. Your feedback will be sent to our team members for further improvement. Best regardThe Management Team.
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
27 Sep 2024 by The Management Team, Hotel Management
Dear Guest Thank you very much for your great feedback. It is pleasure to hear that you had a pleasant time during your stay with us. We appreciate your score given to us.We are looking forward to welcome you again upon your next visit.Best regardThe Management Team
by A verified traveler
Posted 7 Jul 2024
This resort is in desperate need of renovation, we decided to move to a new resort, pool tiles are broken, water level in the pools are low, the water quality is disgusting. The room was ok, but run down. There was a lot of construction sound. I felt sorry for the staff, as they were amazing, but the ownership and maintenance of this resort is letting their team down.
Comment from Hotel Management
27 Sep 2024 by The Management Team, Hotel Management
Dear Guest Thank you for your feedback. Firstly, we apologize for many inconveniences and unpleasantness encountered during your stay with us. It is indeed regretting to hear your disappointment and negative experience. Your feedback will be sent to our team members for further improvement. Best regardThe Management Team.
by A verified traveler
Mediocre
Posted 23 Jun 2024 on HotelsArrived and the person at the reception desk had her AirPods in, no welcome just took passports and checked us in.
After dinner returned to room and there was a leak from the room above. Mentioned to the reception desk and they moved us to another room which was a downgrade on the room we had booked. The new room didn’t have sun loungers in the pool nor easy access to pool as booked. The following morning we asked to switch rooms which they did in the afternoon. No apology was given for the problems we faced.
The majority of hotel needs renovating including rooms and pool.
The fine dining restaurant also served option of same food as pub. We ordered crepes suzette then after 20mins we were informed they were out, we were the only ones in the restaurant that night. Then offered only chocolate or vanilla ice cream as only pudding.
Throughout the staff were more interested with their phones rather than providing the service we thought we would receive. Often had to grab their attention to order food and drinks.
Think it helped the hotel was only half full so nowhere was busy at all.
Comment from Hotel Management
27 Sep 2024 by The Management Team, Hotel Management
Dear Guest Thank you for your feedback. Firstly, we apologize for many inconveniences and unpleasantness encountered during your stay with us. It is indeed regretting to hear your disappointment and negative experience. Your feedback will be sent to our team members for further improvement. Best regardThe Management Team.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
27 Sep 2024 by The Management Team, Hotel Management
Dear Guest Thank you very much for your feedback. It is pleasure to hear that you overall had a decent time during your stay with us. We are looking forward to welcome you again. Best regardThe Management Team
by A verified traveler
Posted 9 Mar 2024
Amazing stay. Best place to watch the sunset on planet earth. The water is beautiful, the rooms are huge. Amazing staff everyone so nice. Don’t miss out on the buffet
Comment from Hotel Management
26 Sep 2024 by The Management Team, Hotel Management
Dear Guest Thank you very much for your excellent feedback. It is pleasure to hear that you overall satisfied with our provided service and had an amazing time during your stay. We appreciate your positive comments regarding spacious room and staff members. We are looking forward to welcome you again upon your next visit. Best regardThe Management Team
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by The Management Team, Hotel Management
Dear Guest Thank you for your feedback. Firstly, we apologize for many inconveniences and unpleasantness encountered during your stay with us. It is indeed regretting to hear your disappointment and negative experience. Your feedback will be sent to our team members for further improvement. Best regardThe Management Team.
by A verified traveler
Posted 13 Oct 2023 on Hotels
Comment from Hotel Management
26 Sep 2024 by The Management Team, Hotel Management
Dear Guest Thank you very much for your excellent feedback. It is pleasure to hear that you overall satisfied with our provided service and had an amazing time during your stay. We appreciate your score given to us.We are looking forward to welcome you again upon your next visit. Best regardThe Management Team
