Ratings based on 281 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024
Very run down , many of the things in rooms do not work , PowerPoints , tv ,spa jets, lights … numerous requests with housekeeping to amend but no assistance. Breakfast very average.
Pool appeared clean however a think film of black slime surrounded the pool. Both my children got sick, I can only assume the pool was the reason as we ate the same food for our trip. Have been to Koh Samui over 10 times, never would I stay at KC beach club again
Comment from Hotel Management
28 Jun 2024 by The KCBeachclub Team, Hotel Management
Dear NatalieThank you for taking the time to share your feedback with us. We genuinely value all guest comments as they help us to improve our services.We are sorry to hear that your experience did not meet your expectations. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in your case. If you could provide us with more specific details about the issues you encountered, it would greatly assist us in addressing them and making necessary improvements.We hope you will consider giving us another opportunity to serve you better in the future. Please feel free to contact us directly if you have any further comments or if there is anything we can do to assist you.Sincerely,
by A verified traveler
Posted 3 May 2024
Staff were wonderful. Our cleaner NOK went above and beyond when we couldn’t sleep due to light coming in the bathroom window and fixed it while we were out! What a great surprise! Breakfast was simple but good. Great location on Chaweng. Walking distance to shops. Right on the beach. Pool was missing tiles and sharp, so just be careful of that. But overall we had a lovely stay!
Comment from Hotel Management
21 May 2024 by KC Beachclub Team , Hotel Management
Dear AmandaWe are please to hear you enjoy your stay at KC Beachclub & Pool Villas Your feedback is crucial, and . We are addressing these issues with tiles in the poolpromptly to ensure they do not reoccur.Your experience does not reflect the standards we aim to uphold, and we appreciate your patience as we work to improve. We hope to have the chance to regain your trust on a future visit.
by A verified traveler
Posted 24 Apr 2024
The staff here were exceptionally friendly and professional. Folk at reception was super helpful all the time, and Ball that served us when we were relaxing down on the beach or by the pool, was always a great pleasure to deal with. The rooms were fantastic and the location was nice and quiet yet still close enough to all the action. The only thing that we could pick on was that the cocktails served by the beach/pool definitely did not have any alcohol in them, which, let's face it, defeats the whole purpose. Although not a big problem, and isn't enough for us not to stay there again as we most definitely will. All that being said, I still give this place a 5-star review as it was such a fantastic stay with fantastic staff. Highly recommended.
Comment from Hotel Management
21 May 2024 by KC Beachclub Team, Hotel Management
Dear JolanWe are very happy to hear you had a great experience at KC Beachclub & Pool Villas, We all very appreciated Your review Our whole team works very hard to maintain high standards, Thanks again and we hope to see you again in the near future.
by A verified traveler
Posted 20 Mar 2024
Excellent staff and reception. Beautiful hotel.
Comment from Hotel Management
11 Apr 2024 by Maew, Hotel Management
Dear Tim Thank you for choosing KC Beach club for your holiday destination,and please to hear you enjoyed your holiday with us we will pass on your kind words to all our Team member they would be very apprecaited to hear this, We look forward to welcome you for your next visit to Koh samui .Kind Regards The KC Beachclub Team
by A verified traveler
Never again
Posted 9 Mar 2024 on HotelsThe pillows were so big and hard that I was sleeping with my head on a 45 degree angle. Terrible neck pain. The shower was tiny. I had to shut the water off to lather up then turn it back on to rinse off. The bathroom sink splashed water all over my pants no matter how little or much I turned the water on. The lights on my balcony did not work and when I asked for a new room they just said no. The last 2 days I was there the elevator was out of service and I was on the third floor. One night around midnight I ask for some ice because my refrigerator didn’t work well and they said they couldn’t give me any because the bar was closed. The breakfast options were very limited. I ate eggs and toast every day for breakfast . The the people were very nice and the place was clean. I think it was rated an 8.2 out of 10. That’s impossible. I’d give it a 6 out of 10.
by A verified traveler
Posted 12 Feb 2024
by A verified traveler from BOX HILL NORTH
Posted 3 Feb 2024
The general pool area, bar and dining area were ok. But we had problems with the room; no power in the bathroom and couldn’t lock the patio door. Also, the room I booked appeared to be next to a pool, so I was expecting to be able to just step out into that pool. However, this was not the case, as pool sides were too deep to be able to comfortably climb in and out. The premises were on many levels so we were constantly climbing up/down steps, definitely not wheelchair friendly. Overall, the rooms were ok bit in comparison to other resorts, this resort is now out of date.
by A verified traveler
Posted 4 Dec 2023 on Hotels
by A verified traveler
Posted 29 Nov 2023
This location is one of the best on beautiful Chewang Beach. This is our second stay here this trip. Beautiful to walk out the door to walk the beach. In calm weather, this is also a great place to swim. KC also has a couple of lovely pools. The massage ladies just on the beach are great, too. You can have a massage while you
Listen to the waves. Hard to beat!
Staff are friendly and most helpful. Breakfast is well done with good choices. I would recommend this place!
by A verified traveler
Posted 27 Nov 2023
I stayed in a villa for approximately 2 weeks during the end of the November raining season. So the hotel was rather empty. All in all, this was a great choice for me, travelling solo. Close enough to all the shops, bars and restaurants, but also far enough away to have some peace and quiet. The staff is polite and attentive. The breakfast buffet is all you need with no frills. Sometimes a little strange, serving things like spaghetti and marinara in the morning.
The room was cleaned daily. The facilities were adequate. And I would absolutely stay here again!
