Ratings based on 252 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
The property and staff both absolutely exceptional.
Whilst all staff were great, we would like to acknowledge and thank Bank, Daow, Nong, B & O.
We loved our stay, we would highly recommend and would love to return again.
Thank you.
Comment from Hotel Management
13 Nov 2024 by The Hyatt Regency Koh Samui Team, Hotel Management
Dear Karen,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement. It's fantastic to know that our staff, especially Bank, Daow, Nong, Bee and O, provided superb service and helped make your stay memorable.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards,
by A verified traveler
Posted 15 Oct 2024
Excellent
Comment from Hotel Management
16 Oct 2024 by Hyatt Regency Koh Samui Team, Hotel Management
Dear Chun Sing,Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We are pleased to hear that you enjoyed your time with us, and we appreciate your rating. We hope to have the opportunity to welcome you back to Hyatt Regency Koh Samui soon. Best regards,
by A verified traveler
Posted 4 Oct 2024
Our honeymoon experience could not have been any better. The resort, villa and beautiful staff made this a most memorable holiday. We will definitely be back.
Comment from Hotel Management
6 Oct 2024 by Hyatt Regency Koh Samui Team, Hotel Management
Dear Debra,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards,
by A verified traveler
Posted 21 Sep 2024
Limited security to control noisy Israeli neighbours 4 nights of continuous noise between the hours of 10:30 pm and 2:30 pm
After several complaints to hotel management, the noise continued for four nights.
Comment from Hotel Management
23 Sep 2024 by The Hyatt Regency Koh Samui Team, Hotel Management
Dear Christine,Thank you for sharing your feedback regarding your recent stay at Hyatt Regency Koh Samui. We deeply regret to hear about the noise disturbance you experienced and the inconvenience it caused.We strive to provide a peaceful and enjoyable environment for all our guests. Your concerns have been noted, and we are reviewing our security and noise control procedures to prevent such occurrences in the future.We apologize for any inconvenience caused and appreciate your understanding. We hope you will consider giving us another opportunity to provide you with a more restful experience in the future.Best regards,
by A verified traveler
Posted 14 Sep 2024
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Comment from Hotel Management
15 Sep 2024 by The Hyatt Regency Koh Samui Team, Hotel Management
Dear Vinod,Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We are pleased to hear that you enjoyed your time with us, and we appreciate your rating. We hope to have the opportunity to welcome you back to Hyatt Regency Koh Samui soon. Best regards,
by A verified traveler
Posted 11 Sep 2024
Beautiful hotel facing the gulf of Thailand. Service staff were superb and the cleanliness was top notch. Dining was also very good. Recommended for a relaxing getaway.
Comment from Hotel Management
12 Sep 2024 by The Hyatt Regency Koh Samui Team, Hotel Management
Dear Ow Eu Gene,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards,
by A verified traveler
Posted 8 Sep 2024
Peaceful, safe and staffs are friendly
Comment from Hotel Management
9 Sep 2024 by The Hyatt Regency Koh Samui Team, Hotel Management
Dear HWEE TIAN,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards,
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by The Hyatt Regency Koh Samui Team, Hotel Management
Dear Omer,Thank you for your rating. We noticed you rated your experience with us, but did not leave any comments. We are truly committed to improving and would greatly appreciate any feedback you could provide about what aspects of your stay did not meet your expectations. We strive to ensure every guest has a pleasant experience, and your insights are valuable to us in our ongoing efforts to improve.Please feel free to reach out to us directly with any details you are willing to share. We hope to have the opportunity to better serve you in the future.Best regards,
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by The Hyatt Regency Koh Samui Team, Hotel Management
Dear Benny,Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We are pleased to hear that you enjoyed your time with us, and we appreciate your rating. We hope to have the opportunity to welcome you back to Hyatt Regency Koh Samui soon. Best regards,
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by The Hyatt Regency Koh Samui Team, Hotel Management
Dear Masayuki,Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui.We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement.Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future.Best regards,
