Ratings based on 222 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Enjoy
Posted 1 Jan 2021 on HotelsNice relaxing
by A verified traveler
Posted 27 Feb 2020
Very nice, pools lovely beach atea kept clean daily. Locality a bit remote although there is a hotel chargeable bus.very friendly people. Weather warm to hot with breeze. Room lovely. A very nice holiday by Expedia, flights, excellent by Cathay Pacific.
Comment from Hotel Management
2 Mar 2020 by Samita W., Hotel Management
Thank you for taking the time to review following your recent stay with us.
Your feedback is valuable and we sincerely appreciate it.
It was a pleasure reading your pleasant experience with us. The entire team and I were thrilled by your kind words left for us and you may rest assured that this has been shared with all colleagues.
Best regard,
Ms. Samita Wilaisuksri
Front Office Manager
by A verified traveler
Posted 31 Jan 2020 on Hotels
Very good
Comment from Hotel Management
2 Mar 2020 by Samita W., Hotel Management
Thank you very much for choosing to stay at Centra by Centara Coconut Beach Resort Samui and for reviewing your recent experience with us.
We do appreciate and value your comments which are very valuable in helping us to maintain a high level of service to all our guest and in ensuring that your expectations are met on each visit.
Please rest assured that these matters have been addressed to our concerned department for deliberation and corrective measures.
Best regard,
Ms. Samita Wilaisuksri
Front Office Manager
by A verified traveler
Posted 19 Jan 2020
The staff and the grounds were very good. It had well maintained gardens and good cleanliness. The pools were ok, the steps to exit the main pool were a bit rickety, and with the swim up pool you had to walk along everyone’s patio to enter and exit. There was a swim up bar at the swim up rooms, with a 1 til 2 happy hour, however the seats weren’t very comfortable on the patio, so not somewhere you would like to spend long sitting. The pool loungers were ok, but no cushions so not ideal for a whole day sunbathing. They did have 4 circular loungers, but get up early to bag one of those. The beach wasn’t bad, but had lots of seaweed in and on the beach. The worst thing for me, really, was the rooms. The bed was incredibly hard, and I asked if they had a topper. They kindly put another duvet under the sheet, which helped soften it up a bit. The rooms are probably in excess of 20 years old, and feel it! The white plastic fittings in the bathroom are now a grubby yellow colour, the shower isn’t up to much and the furniture is decidedly old. We were booked in for 10 nights, but moved after 5.
Comment from Hotel Management
2 Mar 2020 by Samita W., Hotel Management
Thank you very much for taking time to complete the online guest questionnaire while stay with us at Centra by Centara Coconut Beach Resort Samui.
The entire team and I would like to apologies that you were disappointed during your stay, we are regret that some aspects of your stay fell below expectations and Thank you for your value comments which are very valuable in helping us to maintain a high level of service to our entire guest and in ensuring that your expectations are met on each visit.
Please rest assured that these matters have been addressed to our concerned department for deliberation and corrective measures.
Best regard,
Ms. Samita Wilaisuksri
Front Office Manager
by A verified traveler
Posted 30 Nov 2019 on Hotels
by A verified traveler
Posted 18 Oct 2019 on Wotif
Quiet spot lovely situation
Limited English TV. No USB recharging
by A verified traveler from New Zealand
Posted 2 Jul 2019
Very attractive property.The swimming pools are lovely and the restaurant/bar facilities are very pleasant. The masseuses are very skilful. However, the standard of housekeeping was inconsistent
with items frequently forgotten. The bedsheets should be changed more often.
by A verified traveler from ADELAIDE
Posted 29 Jun 2019 on Wotif
LOVED THE FACT IT WAS SO QUIET AND YET THE STAFF WERE SO FREINDLY. WE HIRESD A SCOOTER SO WE COULD GET OUT AND ABOUT. GREAT PLACE TO VISIY AND STAY
by A verified traveler
Posted 7 Jun 2019
by A verified traveler
Posted 22 May 2019
Clean & quiet
