Ratings based on 257 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Property has direct beach access. Staff are friendly. Would need a car or scooter if you want to day travel or go out at night. No Grab or Bolt transportation service nearby.
Comment from Hotel Management
20 Nov 2024 by Theerapong Kraichoo : Front Office Manager, Hotel Management
80-100Thank you so much for your recent stay with us and for sharing your most memorable experiences at Centara Villas Samui. It is always encouraging to hear positive feedback especially when it comes to staff services and the quality of our products and services. Once again, thank you so much for staying with us and we are looking forward to welcoming you back in the near future. With Warm Regards,
by A verified traveler
Posted 22 Jul 2024
Lovely place and Fantastic staff, very nice quite area which is what we after, Wasn't as happy with the beach, didn't realise that there was so many sharp rocks the water, we thought it was all sand but its not, you need to wear beach shoes at all times, Also there was some renovation work being carried out for the whole 2 weeks which we wasn't aware of, they were renewing the tiles on all the roof's in the Pool/Beach area so when you were trying to relax they were cutting the tiles and using a nail gun all the time which was quite annoying! I know they need to do renovation at some point but we wish we had known about it before we went
Comment from Hotel Management
11 Aug 2024 by Theerapong Kraichoo : Front Office Manager, Hotel Management
Thank you very much for your recent stay with Centara Villas Samui. Your valuable feedback helps us on service improvement. It's always gratefully to hear the positives feedback especially to the staffs. Thank you again and we wish to welcome you back in the future.Warm regards,
by A verified traveler
Posted 24 Jun 2024 on Hotels
Beautiful place & outstanding room with private pool. Food was good with great beach area. Would recommend highly.
Comment from Hotel Management
11 Aug 2024 by Theerapong Kraichoo : Front Office Manager, Hotel Management
Thank you for you stay with us. It's always encouraged to hear positive feedback and please rest assure that we will continue working for service improvement. Thank you again and we wish to see you soon.Warm regards
by A verified traveler
Posted 14 Jun 2024
Great place to stay at very good value for money. The staff are the best part about this hotel, very friendly, attentive, helpful and fun to talk too. Food was surprisingly good and excellent value for money. Hotel provides free water-sports equipment. The only things that let this hotel down are the location which isn't really near anywhere, but the hotel does have a shuttle service and the beach is disappointing. The sea is extremely shallow and has a large reef of dead coral not far out which doesn't make for the best view and very still water. Some aspects of the villas could do with some renovation such as sockets and electrical switches. AC can be quite noisy. Good place to stay for a few nights if you just want to do some relaxing around the pool and beach. If you want to be close to other places or within walking distance to shops etc, this is not the place.
Comment from Hotel Management
11 Aug 2024 by Theerapong Kraichoo : Front Office Manager, Hotel Management
Thank you for you stay with us. It's always encourage to hear positive feedback and please rest assure that we will continue working for service improvement. Thank you again and we wish to see you soon.Warm regards,
by A verified traveler from Ledbury
Posted 22 May 2024
Lovely and quiet, with really friendly, helpful staff. Be aware there are lots of steps and very little by way of stores / restaurants within the immediate vicinity.
Comment from Hotel Management
23 May 2024 by Theerapong Kraichoo : Front Office Manager., Hotel Management
Thank you so much for your recent stay with us and for sharing your most memorable experiences at Centara Villas Samui. We truly appreciate your valuable feedback, and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Once again, thank you so much for staying with us. We already looking forward to welcoming you back in the near future.
by A verified traveler
Posted 12 May 2024 on Hotels
Comment from Hotel Management
22 May 2024 by Theerapong Kraichoo : Front Office Manager, Hotel Management
Thank you very much for your stay at Centara Villas Samui. We appreciate your valuable feedback as it helps us for improvement. We wish to welcome you back again.
by A verified traveler
Posted 26 Apr 2024
Beautiful area
Comment from Hotel Management
1 May 2024 by Jeerapa Chaimart/Hotel Manager, Hotel Management
Thank you for your stay with us. We always welcome all detail and working on the improvement. We hope that we will have a chance to welcome you back in the future. Thank you again.Warm regards,
by A verified traveler
Posted 19 Apr 2024
The staff was exceptional
Comment from Hotel Management
22 Apr 2024 by Jeerapa Chaimart /Hotel Manager, Hotel Management
Thank you for staying with us at Centara Villas Samui. We appreciate your value comments as it's encouraged us to continue improving. We wish to welcome you back again in the near future. With warmest regards,
by A verified traveler
Posted 31 Mar 2024
Stunning beach front location: 3 lovely pools and good breakfast buffet.
Comment from Hotel Management
1 Apr 2024 by Jeerapa Chaimart/Hotel Manager, Hotel Management
Thank you for your stay at Centara Villas Samui. We appreciated your valuable feedback and we will continue improving. Once again thank you and we wish to see you again.
by A verified traveler
Would I stay there again NO !!
Posted 28 Feb 2024 on HotelsHotel in remote place so need transport or rely on hotel shuttles. Staff friendly and quite a few new young staff. Due to it being on side of cliff steps need to be taken no matter where you want to go. Prices for food and drink expensive considering they also add 10% service charge then 7% tax on top, even the free drinks in happy hour. Food in restaurant overpriced and not very good quality for price. (Ate there 3 times in 28 days) went to the beach bar 5 mins along beach. Sun loungers in poor condition and only a few around upper pools (4 to 6) rooms need upgrading, had them out 3 times to get aircon working properly and had to buy own hairdryer after requesting the one in room be changed twice and nothing. Seems that they use any chance to charge extra for shuttles when less than 4 people but dont reduce cost when full, Policy doesnt make sense. Lovely views let down by facilities.
Comment from Hotel Management
1 Mar 2024 by ๋Jeerapa Chaimart, Hotel Management
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Unfortunately, it is indeed regrettable that some aspect is not met your expectation overall. Please rest assured that these matters have been addressed with all department heads concerned for deliberation and corrective measures for improvement. We do hope that we will have the pleasure of welcoming you back in the future. With kind regards,
