Ratings based on 179 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Wouldn't stay anywhere else number 1 resort in Koh Samui
Comment from Hotel Management
19 Nov 2024 by Mam, Hotel Management
Dear BenOn behalf of the entire team, we would like to thank you for sharing your most memorable experiences with us during your recent stay at Centara Reserve Samui.We really appreciate your wonderful ratings regarding your stay experience, and we are so happy to know that our valued guest had a fantastic time spent with us. It is always encouraging to hear positive feedback, particularly when it comes from our valued guest.Once again thank you so much for staying with us and we look forward to welcoming you back to our hotel in the near future.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
by A verified traveler
Posted 12 Nov 2024
We love this hotel, came back 3 times in 3 years.
Comment from Hotel Management
13 Nov 2024 by Mam, Hotel Management
Dear Khun WipanunThank you for the 3rd visit and thank you very much for taking time to share your feedback with a high rating. We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
by A verified traveler
Posted 9 Nov 2024
Property is in excellent condition. Friendly, professional & very polite staff. I want to give a shoutout to Tidarat (AI) and Kelvin who provided excellent services. Will definitely go back to Samui and stay at Centara Reserve again.
Thank you ,
Victor
From USA
Comment from Hotel Management
11 Nov 2024 by Mam, Hotel Management
Dear Victor On behalf of the entire team, we would like to thank you for sharing your most memorable experiences with us during your recent stay at Centara Reserve Samui.We really appreciate your wonderful comments regarding your stay experience especially your compliment to Ai and Kevin whom made your holiday special. Rest assure that your comment will be passed on to all team members to encourage and keep us striving for great customer services. Once again Thank you so much for staying with us and we look forward to welcoming you back to our hotel in the near future.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
by A verified traveler
Posted 15 Oct 2024
Nice hotel but cleaning could have been a bit better. Didn’t LOve the location but the staff was great
Comment from Hotel Management
17 Oct 2024 by Mam, Hotel Management
Dear JennyThank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us recently. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.We understand from your feedback that you may have some concerns with regards to the cleanliness that should be better. Your recommendations and feedback are very important and please rest assured that we have taken it for further improvement.May I take this opportunity to thank you again for staying with us and I look forward to hearing from you.Sincerely yoursThitichayakorn BualardQuality and Hygiene Manager
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 19 Aug 2024 on Hotels
by A verified traveler
Posted 4 Aug 2024 on Hotels
by A verified traveler
Posted 28 Jun 2024
Every aspect of the facility and our experiences there were outstanding. The only suggestion I would make is regarding dairy housekeeping. The staff are wonderful but they are provided with a broom rather than a vacuum cleaner for cleaning. The result is some accumulation of dust etc in the corners and remote areas of the room. Understanding that speed of turnover is important, but in light of the low cost and high availability of labor, hiring additional workers and purchasing vacuum cleaners might be a good option for management to consider.
Comment from Hotel Management
1 Jul 2024 by Mam, Hotel Management
Dear WallaceThank you very much for taking time to share your feedback. We are glad to hear that you had a pleasant stay with us recently.It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.We understand from your feedback that you may have some concerns with regards to the room cleanliness. Your recommendations and feedback are very important and please rest assured that we have taken it for further improvement.May I take this opportunity to thank you again for staying with us and I look forward to hearing from you.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager
by A verified traveler
Posted 17 Jun 2024 on Hotels
by A verified traveler
Posted 12 Jun 2024
Very comfortable friendly hotel great location and grounds
Comment from Hotel Management
14 Jun 2024 by Mam, Hotel Management
Dear DavidThank you very much for taking time to share your feedback with a high rating. We are glad to hear that you had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager
