Ratings based on 395 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
amazing beautiful property. Staff was very friendly. Food was great. This is a resort that you must hire transportation to go anywhere else on the island. You cannot walk anywhere from this resort just know this otherwise it's wonderful
by A verified traveler
Posted 21 Oct 2024
Superb
Comment from Hotel Management
8 Nov 2024 by Remko, Hotel Management
Dear Ramla,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui.With kind regards,Remko KroesenGeneral Manager
by A verified traveler
Posted 5 Oct 2024
by A verified traveler
Posted 29 Sep 2024
Property is tugged away from the main road after a long narrow street with many unassuming lots and businesses. The entrance is relatively inconspicuous like other resorts in the area. Guarded security is a plus. Once inside the resorts, it feels safe and insulated from the outside. Naturally, in and out of the facility would be a hike and could be exhausting.
Quiet and safe all over the resort ground. Golf carts were primary transportation for guests and staff. Ground was clean with lots of shades from trees and vegetations. Comfortable to walk about. Steep at places.
Beach and main pool areas were well kept and supported by a super attentive crews.
Spa was clean, organized with soft ambience. Staff was skilled and world class.
Villas was well kept. While maintained yet signs of dating were showing. Lighting, air conditioning, and water flow/pressure were wonderful. There had been a few power interruptions during our stay.
Limited access to the outside confined culinary experience. Eating at the 3 dining facilities was pretty much the only choices.
My biggest disappointment was my misguided expectation in seafood quality. Considering Samui is surrounded by water. I falsely thought fresh, sweet seafood can be found in such paradise, not so. Lobster, tiger pawns, oysters, scallops, squids, and fishes, flavorless and overcooked.
Stayed 9 nights to celebrate our 35th anniversary and a birthday. Anniversary dinner made at Saffron, no staff congratulated us, really?
Comment from Hotel Management
4 Nov 2024 by Remko, Hotel Management
Dear Edwin W,Thank you for choosing Banyan Tree Samui for your recent holiday to celebrate your anniversary as well as your birthday and for taking the time to share your feedback. I am delighted to read that you had a wonderful stay and that you found your pool villa to be the ideal location for rest and relaxation. Moreover, it is fantastic that you were able to explore our resort grounds on foot to soak in the natural surroundings.However, I regret to read of the drawbacks you have highlighted. It is unfortunate that the seafood did not align with your expectations. We strive to source locally-caught seafood when possible; however, all selections on our menu are not available in the waters surrounding Samui. Additionally, it is truly unfortunate that our team did not appropriately address your purpose of travel and to commemorate your special occasion with the bespoke timely touches for which we aim to deliver. For this, we apologize and regret that it detracted from the unforgettable experience you had anticipated.We recognize that incidents may arise among our guests during their stay, and it is our aim to rectify each and every one of those cases in order to turn guests around to be ambassadors of our brand. I have already shared your comments with our team for their acknowledgement and to take appropriate action in order to deliver an enhanced experience for our future guests.Edwin W, thank you for your stay with us. I hope that you will consider a visit to one of our sister properties around the world, and allow us the opportunity to hopefully reinstate your trust in Banyan Tree.With kind regards,Remko KroesenGeneral Manager
by A verified traveler
Posted 11 Jul 2024 on Hotels
by A verified traveler
Posted 6 Jul 2024
by A verified traveler
Posted 5 Jul 2024
Amazing staff and a special shout out to Dada who ensured our stay was perfect.
Comment from Hotel Management
11 Jul 2024 by Remko, Hotel Management
Dear Thomas,Greetings from Banyan Tree Samui!Thank you for choosing our resort for your holiday destination. It is fantastic that the discreet, yet attentive, service from your Villa Host, Dada, and our entire team exceeded your expectations and created a relaxing and rejuvenating stay for you. Our commitment to service excellence is the cornerstone of our brand and it is wonderful to learn that we were perfect in every regard. I have already shared your comments with all to serve as added motivation to continue delivering the highest standards of service. Thomas, thank you once again for staying with us and it would be our pleasure to welcome you back to our resort for another getaway to tropical splendour!With kind regards,Remko KroesenGeneral Manager
by A verified traveler
Posted 2 Jul 2024
Staying at the Banyan Tree Samui was an experience of sheer elegance and unparalleled service. Here are the highlights that made my visit unforgettable:
- **Ocean View Villa:** A masterpiece of timeless charm. The villa’s design, complemented by a stunning pool and a breathtaking view.
- **The Sands Restaurant:** Jack and Melon transformed dining into an art form. Melon’s recommendation of a certain martini was exquisite, and Jack’s exceptional customer service and engaging conversation added a touch of sophistication to every meal.
- **Spa Samui:** As someone deeply attuned to the nuances of massage therapy, I found the treatments here to be extraordinary. Dao, in particular, demonstrated a level of skill and grace that was truly remarkable.
- **Gracious Villa Host, Chan:** From the moment I arrived, Chan's professionalism and accommodating nature ensured my stay was seamless and luxurious.
I eagerly anticipate my next sojourn at the Banyan Tree Samui.
Comment from Hotel Management
11 Jul 2024 by Remko Kroesen, Hotel Management
Dear Michael,Greetings from Banyan Tree Samui, your Sanctuary for the Senses!Thank you for choosing our resort for your recent tropical getaway. It is always a pleasure to read notes such as yours as it reaffirms the dedication and commitment exhibited by our team in delivering memorable stays for our guests.It is fantastic that you found our entire team to be warm, attentive and diligent as well as to provide service from the heart while caring for your each and every need. As our human capital is our single greatest asset, we continually develop our team, so that they are able to consistently exemplify the values of our brand and grow to be future leaders of Banyan Tree.I have already passed your comments on to your Villa Host, Chan; our F&B Attendants at Sands, Jack and Melon; your Spa Therapist, Dao; and all of our associates as recognition for exhibiting service excellence during your stay.From the comfort and design of your Ocean View Pool Villa to the delectable cuisine and carefully-crafted cocktails at our beachside restaurant, Sands, to the blissful treatments at our award-winning Banyan Tree Spa Samui; it is wonderful that all combined to create an unforgettable experience.Michael, kindly accept my deepest thanks and gratitude to you for choosing Banyan Tree. It would be our sincere pleasure to welcome you once again and to provide another equally memorable stay.With kind regards,Remko KroesenGeneral Manager
by A verified traveler
Posted 28 Jun 2024 on Hotels
by A verified traveler
Posted 26 Jun 2024 on Hotels
