Ratings based on 42 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
It’s really hard to fault this hotel…it’s practically perfect in every way. The resort is beautiful and natural, it fits so well into its beach location. The eco practices are spot on…the beach was full of fish swimming around you in the jade green waters, geckos were abundant and listening to the frogs, along with the waves on the beach is a wonderful way to fall to sleep.
Both restaurants were beautiful offering great f & b…my partner especially loved the eggs Benedict made to order.
Two minor criticisms (and I stress they are minor) are that there was no full length mirror in our room and that sun lounges by the pool were not in sync with the style/comfort of the rest of the resort.
In finality this resort has become one of our favs and we cannot wait to return..
Comment from Hotel Management
19 Oct 2024 by Mario, Hotel Management
Dear Valued Guest,Thank you so much for your glowing review! We are thrilled to hear that you found The Royal Sands practically perfect in every way, and that our resort’s natural beauty and eco-friendly practices resonated with you. It's wonderful to know that you enjoyed the beach, the vibrant wildlife, and the serene ambiance. We're especially delighted to hear how much your partner loved the eggs Benedict!We truly appreciate your constructive feedback regarding the full-length mirror and sun loungers. We're pleased to inform you that new sun loungers will be added very soon, and we will also be discussing the addition of full-length mirrors with our management team to enhance your future experience.Thank you again for making us one of your favorite resorts, and we can't wait to welcome you back for another unforgettable stay!Warm regards,The Management Team
by A verified traveler
Posted 5 Oct 2024
great concept of small villas al overlooking the beach, extraordinary nice staff, special mention of the superb dining experiences. Jaime, the mexican chef in charge, outstanding
Comment from Hotel Management
7 Oct 2024 by Mario, Hotel Management
Dear Ricardo,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed the concept of our small villas overlooking the beach and that our extraordinary staff made such a positive impression during your stay.We especially appreciate your kind words about our dining experiences and will make sure to pass on your compliments to Jesus, our talented Mexican chef. His passion for culinary excellence truly enhances our guests' experience.We look forward to welcoming you back for another outstanding stay in the future!Best regards,The Management Team
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 Oct 2024 by Mario, Hotel Management
Dear Hirotaka,Thank you for your wonderful feedback! We’re thrilled to hear that your stay was perfect at our amazing resort.Your satisfaction means a lot to us, and we look forward to welcoming you back for another exceptional experience in the future!Best regards,The Management Team
by A verified traveler
Posted 16 Apr 2024
Everything was perfect, except for the fact that my husband fell ill (we suspect food poisoning). The hotel has a nurse who assisted him and provided medication. I’d definitely go back in any case.
Comment from Hotel Management
7 Oct 2024 by Mario, Hotel Management
Dear Maria,Thank you for your thoughtful review! We’re delighted to hear that everything was perfect during your stay, and we truly appreciate your understanding regarding your husband’s illness.We’re glad that our nurse was able to assist him and provide the necessary medication. Your well-being is our top priority, and we take any health concerns seriously.It’s wonderful to know that despite the circumstances, you would still consider returning. We look forward to welcoming you back for another exceptional stay, hopefully with a completely healthy and enjoyable experience!Best regards,The Management Team
by A verified traveler
Posted 1 Mar 2024
Perfect
Comment from Hotel Management
7 Oct 2024 by Mario, Hotel Management
Dear Adrian,Thank you for your wonderful feedback! We’re thrilled to hear that your stay was perfect at our amazing resort.Your satisfaction means a lot to us, and we look forward to welcoming you back for another exceptional experience in the future!Best regards,The Management Team
by A verified traveler from New York
Posted 8 Jan 2024
The resort is on an outstanding beach with the whitest sand and the clearest water. Sand flies are a problem but it can be managed. The property is beautiful even though the design/ambience is a bit outdated.
Comment from Hotel Management
7 Oct 2024 by Mario, Hotel Management
Dear Elena,Thank you for your review! We’re delighted to hear that you enjoyed our outstanding beach with its white sand and clear water. Your appreciation for our beautiful property is greatly valued.We understand that sandflies can be a concern, and we want to assure you that we are taking many measures to ensure the comfort of our guests. Our team regularly treats the beach to manage their presence, and we provide complimentary repellent for added convenience.We also appreciate your feedback regarding the design and ambiance of the property. We are continuously exploring ways to enhance our guests' experience and will take your comments into consideration as we move forward.Thank you once again for your insights, and we hope to welcome you back for another enjoyable stay in the future!Best regards,The Management Team
by A verified traveler
Posted 5 Jan 2024
The resort is unique in its own. An unique property with a 4 km pristine beach in front. The staff is really professional and welcoming and the area is extremely clean and calm.
There are, however, some aspects that might have been handled differently, such as:
- communication with the hosts: after having booked the property for the new year period, we have been told that there was a 'mandatory' NYE dinner at 150usd/person, without alcohol. We found the request quite shocking as a guest should be informed before making a reservation. Furthermore, there was no menu a' la carte for that price but a series of food station not in line with a 5 star hotel establishment.
The quality of the breakfast can also be improved with a better choice of gluten free options, that should be in line with the standards of a 5 star establishment.
Other points to improve:
- sustainability: use of plastic can be reduced, in line with new sustainability strategies of other similar hotels;
- property conditions: in some houses, thatch on the roofs is almost gone and need to be put again;
- looking for alternatives for energy generation: use of solar panels on houses' roofs can diminish the pressure of oil fuelled generators in the area.
Despite all this the staying was relaxing although I would not classify the resort as a '5 stars' if one compares it with other ones in the country or the region.
Comment from Hotel Management
7 Oct 2024 by Mario, Hotel Management
Dear Guillermo,Thank you for taking the time to share your detailed feedback regarding your stay with us. We’re delighted to hear that you found our resort unique, enjoyed the pristine beach, and appreciated the professionalism and warmth of our staff.We value your insights regarding the New Year’s Eve dinner. We apologize for any confusion surrounding the mandatory dinner and the communication prior to your reservation. Your feedback regarding the menu options and pricing will be taken into account as we review our offerings for special events. We aim to provide a memorable dining experience that reflects our commitment to excellence.We appreciate your suggestions for improvement, especially regarding gluten-free breakfast options, sustainability practices, property conditions, and energy generation alternatives. We are actively working towards reducing plastic use and enhancing our sustainability initiatives, as well as maintaining our property to the highest standards.Your thoughts are invaluable as we strive to provide a truly exceptional experience for all our guests. Thank you once again for your constructive feedback, and we hope to welcome you back for a more satisfying stay in the future!Best regards,The Management Team
by A verified traveler
Posted 25 Nov 2023
Comment from Hotel Management
7 Oct 2024 by Mario, Hotel Management
Dear Jan,Thank you for your perfect score! We are thrilled to hear that you had an excellent experience during your stay with us.Your high rating means a lot to our team and encourages us to continue providing exceptional service and hospitality. We hope to welcome you back soon for another wonderful stay!Best regards,The Management Team
by A verified traveler
Posted 2 Sep 2022 on Hotels
Comment from Hotel Management
6 Sep 2022 by Rong, Hotel Management
Dear Anita, Thanks you for recently stay with our resort and sharing 5* experience with us. We are delighted to hear that you have enjoyed your stay in our resort and the excellent service provided by our friendly team. It is certainly our pleasure serving you and we hope that we will once again have the opportunity to serve you again at The Royal Sands Koh Rong in the near future. Best Regards, Rong
by A verified traveler
Posted 8 Oct 2021
fair
Comment from Hotel Management
6 Sep 2022 by Rong, Hotel Management
Thank for your feedback we will lets this to our team
