Ratings based on 18 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Beautiful beach stay at Tamu
Posted 1 Dec 2023 on HotelsThis was an incredible hotel and it was luxury staying in one of the luxury tents. The tents had everything you needed and the beds were incredibly comfortable.
I couldn't speak more highly of the staff, everyone was incredibly kind, helpful and friendly.
The beach was beautiful and I'd highly recommend getting a scooter and visiting the other beaches - especially Sok San! 10/10 stay.
by A verified traveler
Posted 15 Mar 2023
The beach and the hotel were beautiful. We really liked the optional tour they offered. The hotel is, of course, very isolated, which is a major plus IMO. Travelers there might want to make sure to bring any things they need, like sunscreen, beach socks, mosquito repellent, coffee (the room didn't have any), etc.
Comment from Hotel Management
17 Apr 2023 by Alex, Hotel Management
Dear Sean,Thank you very much for your stay with us at Tamu Koh Rong and your very nice review. Sorry for the misunderstanding, we do have a ministore with mosquito repellent, sunscreen and coconut oil at our front desk.
by A verified traveler
Good
Posted 15 Apr 2022 on HotelsNice but the resort should take care the mosquito and make the side walk more Convenience
by A verified traveler
Posted 26 Jan 2022 on Hotels
The concept here is good - beautiful beach and rustic safari tent style accommodation with outdoor shower however the delivery falls short of expectation at this price point. Cleanliness of rooms could be improved as well as dining options given pricing of rooms. Staff do make an effort and are helpful when asked but could sometimes show more initiative. The beach is beautiful but rather spoiled by plastic and rubbish that doesn’t seem to be cleaned up by the resorts (not unique to this one). The nature of the tents means of course that you hear everything in the area which is great if it’s a peaceful evening - if the resort next door decides to hold a beach karaoke party until 1am though then you’re going to hear every out of tune song whether you want to or not.
Comment from Hotel Management
26 Apr 2022 by Sarah, Hotel Management
Dear guest,
Thank you very much for you review. We are truly sorry to hear you felt the cleanliness of the room was lacking. Customer service is everything to us, so we are happy to hear that our staff assisted you to the best of their abilities. Unfortunately, a lot of rubbish arrives at our beach when low tide. We do are upmost best to keep the beach clean every day.
We would love to have you back any time soon!
Best regards,
Tamu Koh Rong Management
by A verified traveler
AVOID: There are better and less costly choices.
Posted 16 Jan 2022 on HotelsThe management of Tamu (and Anaya - they are same management apparently) seems more interested in revenue maximization than guest experience as a first priority.
In summary, there're better choices in Koh Rong and I DO NOT recommend staying in this overpriced place.
I mean the beach & sea are the same, and in my stay, I did not see any differentiation of services or facilities to justify the much higher prices.
And the exorbitant room rate seems not enough for Tamu:
I stayed on a New Yr eve and was expecting a positive experience to welcome the new year. However, they decided to combine all guests of Anaya and Tamu for a "New Year" dinner which is USD40 per pax (almost half of the room rate if you count 2 pax)
Now money is really not a problem if they pre-communicate about this plan early, respect and give their guests a choice: you can go another place for dinner if you are not willing to pay.
The trick is: this place is secluded and the next town or eating place is a few Km away, and they just told me right at dinner time about this plan i.e. you don't have any choice at all.
This kind of entrapment really left a bad taste in my mouth.
Another advice is to check the sea conditions; in Dec the sea was very rough in Tamu side of the island. This was not the case when I went another part of the island - Oh and to go another part you have to rent a motorbike from Tamu which is US$20 a day.
Be warned friends, these are hidden costs and you might be trapped
Comment from Hotel Management
26 Apr 2022 by Sarah, Hotel Management
Dear Mr Kim,
We are truly sorry to hear that you felt revenue comes before guest experience. Customer service is everything to us, therefore our sincere apologies.
Our hotel is indeed located very secluded, therefore most guest choose to eat inhouse. We well noted your comment and will make sure to communicate all plans in advance.
Again our sincere apologies, we would love to have you back on day!
Best regards,
Tamu Koh Rong Management
by A verified traveler from Shanghai
Posted 12 Aug 2019
The jungle room we got was not in very good condition, the roof was almost falling apart.
Amenities were very nice and the restaurant quality was great!
However, if you want to enjoy your precious holiday time, avoid this destination during rainy months and avoid speed ferry Cambodia as it is a HUGE SCAM. We paid our tickets and before we got into the boat, they maid us pay much more otherwise they didn’t allow us to use our paid tickets. It is not the hotel’s fault but please don’t suggest this option to other hotel guests if you care about their whole experience in koh rong, this transportation to the island ruined our trip.
by A verified traveler from Paris, France
Posted 12 Aug 2019
The property was nice and staff as well. The amenities are great and the beach is close to the hotel. However, I would not recommended this destinations at all for rainy season as the only thing you can do here is relax in the beach and with rain all day you can’t do absolutely anything.
Another very negative thing about it is getting to the hotel. There are very few options to get there and transportation companies are really bad. Speed ferry Cambodia was one of the options recommended by the hotel and they stole our money... I would like the hotel to avoid recommending this option for future customers as we had a very bad time with speed ferry Cambodia because they left us in the middle of nowhere and asked us to pay more money (big amount of money) if we wanted to take the boat that we already paid.
Comment from Hotel Management
28 Aug 2019 by Tamu Koh Rong Team, Hotel Management
Dear Valued Guest,
Thank you for your feedback and for complimenting our staff and our hotel.
Indeed the local speedboats companies are not reliable, we do not recommend to take it but we just give you all the options availables and then you can choose.
Since the month of June we are cooperating with the private speedboat of a luxury hotel on the island, the roundtrip is more expensive than local speedboats but the service is more reliable and the journey is more confortable and fast.
Moreover, from next October, we will have a direct boat from sihanoukville to Pagoda beach so it will be even more easy. So we hope you will come back at this period to enjoy again the barefoot chic spirit of Tamu.
We wish you a nice day,
Warm regards
Tamu Koh Rong Team
by A verified traveler from London
Posted 20 Jul 2019
Loved the location, calm atmosphere, attention to detail. Only complaint was during wet season the sand between the tents and the restaurant can get very bogged down, would perhaps recommend putting wooden planks such as the ones up to the massage tent everywhere
Comment from Hotel Management
21 Jul 2019 by Tamu Koh Rong Team, Hotel Management
Dear Amelia,
Thank you very much for taking time to write this review, indeed it is our first raining season as the hotel is open since last February and you are completely right, we ordered wood and we will make nice wooden path.
Thank you again and we hope to welcome you another time,
Warm regards
by A verified traveler
Posted 30 May 2019 on Hotels
Comment from Hotel Management
31 May 2019 by Tamu Koh Rong Team, Hotel Management
Dear Rasmus,
It was a pleasure to welcome you, thank you very much for your grade! wishing you all the best.
by A verified traveler
Posted 22 Apr 2019 on Hotels
Comment from Hotel Management
23 Apr 2019 by Tamu Koh Rong, Hotel Management
Thank you very much! we hope to welcome you again.
Best regards
Tamu Koh Rong Team
