Ratings based on 33 Verified Reviews
3.2 Room cleanliness
3.2 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2020 on Hotels
Property is a nice place. The service was very slow and bad. Checked in and was told there is a power failure, power will be up in 20mins and after an hour, power is not up yet. Checked in the room for stay with my sister, was only given one bath towel in the room. There is no amenity (shower gel n shampoo) TOP up on day 2. When we went to the pool and the beach, ask for pool/beach towel and was told they have run out of beach towel, ask for bathe towel instead and never arrive. Wifi was very weak despite there is the wifi box just outsides the room.
by A verified traveler
Posted 12 Sep 2019
by A verified traveler
Posted 23 Jan 2019 on Hotels
I had a great time. Most of the people there were very friendly. The food was good. The ocean was amazing to see. At night the ocean was crushing down so hard sometimes hard to sleep. But overall the resort and the site were good
by A verified traveler from Plymouth UK
Posted 8 Nov 2018
Really friendly staff. Helped arrange onward travel
Recommended
for Everyoneby A verified traveler from CMB
Convenient location
Posted 2 May 2017No complaints whatsoever, helpful staff too and Will recommend the place
by A verified traveler
Posted 16 Apr 2017
room condition was very poor with dripping water like rain, hotel maintanace was very poor.
by Amy from Merseyside
This is a very quite hotel with many Germans
Posted 7 Apr 2016 on HotelsIt's a very very quite and isolated hotel with not much atmosphere food is very repetitive it's a very clean hotel
by Colin
Posted 19 Jan 2016 on Hotels
by A verified traveler
Recommend against this group of hotels
Posted 15 Jan 2016
Pros: With few exceptions, the staff are fantastic. Sri Lankans are some of the nicest people in the world.
Cons: Most facilities and services need upgrading. Senior MGMT of this chain of hotels desperately need training on what it means work in the industry.
Location: There is nothing in the immediate vicinity though several southern towns, beaches and attractions are 15-30 minute tuk-tuk rides away.
First, a bit of context. I've never gotten around to writing reviews though I've long intended to. These are very helpful to travelers like myself so I regret having waited so long.
I've been to Sri Lanka before. The country is wonderful and its people are the best. This is in no way meant to reflect on Sri Lanka. I've really enjoyed my experiences here and I can't wait to go back.
The Long Beach Resort is one of 3 or 4 Koggala properties run by the same management. I've now stayed at 2 of these properties and they are both decidedly substandard. Each of these is a star less than listing. The rooms and their facilities are quite old, often grimy or dingy. There are few sad toiletries. Housekeeping is abysmal to the point where even after specifying requirements, sheets will not be cleaned, glasses replaced or water provided etc. If you need to work while traveling like I do, you're out of luck with their wifi, which has little bandwidth. Food is only available at this one hotel for any time between 9:30PM and 7:30AM. So if you are checking in late, or up and about otherwise, you may well be stuck without decent food or much water. What really threw me over the edge was the fact that a waiter and his manager had a tantrum about refilling our water bottles at this "resort." We wanted not to waste plastic or money. There are no water filters and one may not ask to be refilled, it seems.
We felt completely hustled. You will get much better quality for your money elsewhere.
by Christine from Singapore
Great beach
Posted 4 Jan 2016 on HotelsHotel service was not good but location is perfect, right on the beach. Hotel looks quite tired, probably in need of some renovations soon. Breakfast was not really good either.
