Ratings based on 89 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jul 2024
Beachfront beautiful hotel with friendly staff.
by A verified traveler
Hotel oozes class in Koggala
Posted 17 Jul 2024 on HotelsThis hotel oozes class from the moment you walk through the door
Rooms are lovely
Staff are incredible
Pool area idilic
Food really good and nothing is too much trouble.
We went out of season following our son’s cricket tour and this is a lovely base. We booked months ago and I should have checked the rates when I arrived as I had free cancellation. If I had have done I would have saved 55% on what I would have paid as the hotel had a huge discount .
The hotel is having major refurb work done whilst we have been here but to be honest I haven’t really noticed.
by A verified traveler
Posted 1 Apr 2024
Just Amazing, it was the perfect environment to unwind and relax after a busy couple of weeks. I ended my vacation to Sri Lanka at the Fortress and I loved it. The staff service was exceptional, food was so delicious, I wish I had more room to enjoy more of it!! I can’t wait to come back with my family and friends. Thank you for your hospitality.
Comment from Hotel Management
7 Jun 2024 by Nadeesha Hewage, Hotel Management
Thank you so much for your glowing review of your recent stay at the Fortress in Sri Lanka! We're thrilled to hear that you had such a fantastic experience and that our staff's service exceeded your expectations. We're delighted that you enjoyed the delicious food and that it provided the perfect environment for you to unwind and relax after a busy few weeks.Your kind words mean a lot to us, and we can't wait to welcome you back with your family and friends. We'll make sure to have plenty of room for you to enjoy even more of our culinary delights!Thank you once again for choosing the Fortress. We look forward to seeing you again soon!
by A verified traveler
Posted 29 Feb 2024
This may be the first time I've given a 10/10 review. I can't fault this property - the room, the staff, the food plus so much more were all fantastic.
Even the beach also gets a 10/10 for being a long and quiet stretch without 'on the beach restaurants'. Totally peaceful.
The Fortress was recommended to me by a friend and I look forward to passing it on and to coming back myself.
Comment from Hotel Management
7 Jun 2024 by Nadeesha Hewage, Hotel Management
We are absolutely delighted to receive your outstanding review of your recent stay at the Fortress in Sri Lanka! Thank you so much for taking the time to share your experience with us. It's truly gratifying to hear that you found every aspect of your stay to be faultless and deserving of a perfect 10/10 rating.From the rooms to the staff, the food, and even the serene beach, we're thrilled that everything exceeded your expectations. We're honored that you chose to stay with us based on a friend's recommendation, and we're grateful that you plan to pass on the recommendation to others. We can't wait to welcome you back for another unforgettable experience.Thank you once again for your glowing review. We look forward to your return!
by A verified traveler
Posted 12 Feb 2024 on Hotels
Excellent Resort and really amazing staff. My family thoroughly enjoyed the stay. Thank your Fortress staff for making it a memorable trip
Comment from Hotel Management
7 Jun 2024 by Nadeesha Hewage, Hotel Management
Thank you so much for your wonderful feedback regarding your recent stay at the Fortress in Sri Lanka! We're thrilled to hear that you and your family had an excellent experience with us and that our staff's dedication contributed to making your trip truly memorable.It's always our aim to provide exceptional service and create unforgettable moments for our guests, and we're delighted that we were able to achieve this during your stay. I'll be sure to pass on your kind words to our hardworking staff members who will be thrilled to know that they made a positive impact on your visit.We hope to have the pleasure of welcoming you and your family back to the Fortress for another fantastic stay in the near future.
by A verified traveler
Posted 25 Nov 2023
Among stay and very friendly
Comment from Hotel Management
7 Jun 2024 by Nadeesha Hewage, Hotel Management
We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.
by A verified traveler
Outstanding....deserves high rating!
Posted 14 Aug 2023 on HotelsReally superb property. Even though it has a heritage look, it's relatively newly built, so very comfortable, even if lacking in authenticity. Stunning location right by sea, but nothing outside to do, within walking distance. Bed so comfortable, fabulous view and nice restaurant area, with good breakfast. It wasn't clear to me until I was checking. out if there was a 'natural' pool in the coral area or was it just the swimming pool they said to use, as not allowed to swim in sea due to waves (fair advice). If there is a natural pool safe for swimming they should let guests know as I would have liked to swim in the sea and not just the pool. Perfectly clean and staff super responsive. Bath very nice but shower had very low water pressure. Highly recommend if you want somewhere comfortable and quiet. Not a lively resort with activities, but a true chill out spot by nature. Loved listening to waves from balcony in evening. Would love to return some day!
Comment from Hotel Management
7 Jun 2024 by Nadeesha Hewage, Hotel Management
Thank you for taking the time to share your detailed feedback about your recent stay at the Fortress in Sri Lanka. We're thrilled to hear that you found our property superb and that you enjoyed the comfort and stunning location by the sea.Regarding your query about the natural pool in the coral area, we apologize for any confusion. We'll ensure that this information is communicated more clearly to future guests to avoid any misunderstanding. We understand the desire to swim in the sea and will strive to provide clearer guidance in the future.We're delighted that you found our facilities clean and our staff responsive. Your feedback about the water pressure in the shower will be addressed to ensure a more enjoyable experience for our guests in the future.It's wonderful to hear that you enjoyed the tranquil ambiance and the sound of the waves from your balcony. We're thrilled that you would love to return someday, and we would be honored to welcome you back for another relaxing stay.Thank you once again for your valuable feedback and for recommending the Fortress. We look forward to the opportunity to host you again in the future!
by A verified traveler
Posted 4 May 2023
Large style beach resort. Very good dining and drink options across the 3 restaurants. Initially stayed in a room with a plunge pool which was too humid for our liking but had a half day's stay in another room upstairs without a pool and it was very nice with great views of the facility, pool and ocean.
Comment from Hotel Management
7 Jun 2024 by Nadeesha Hewage, Hotel Management
Thank you for sharing your feedback about your recent stay at the Fortress in Sri Lanka. We're delighted to hear that you enjoyed our resort's beachside location and the variety of dining and drink options available across our three restaurants.We appreciate your feedback about your initial experience with the room featuring a plunge pool. We understand that humidity levels can vary, and we apologize for any discomfort this may have caused. However, we're pleased to hear that your half-day stay in another room upstairs provided you with a more enjoyable experience, complete with great views of our facility, pool, and the ocean.Your comments are valuable to us as we continuously strive to improve our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable and enjoyable stay.Thank you once again for choosing the Fortress. We look forward to hosting you again soon!
by A verified traveler
We love The Fortress
Posted 15 Apr 2023 on HotelsOur third stay at the Fortress, it never disappoints.
Beautiful hotel and grounds, food is amazing with full menu room service. Can sit on a sun lounge at high tide and watch turtles feeding in the ocean in front of you or release baby turtles from the hatchery on site.
What sets it apart is the service, our son is 5 and was so well cared for by the staff.
Comment from Hotel Management
7 Jun 2024 by Nadeesha Hewage, Hotel Management
Thank you so much for choosing the Fortress for your third stay! We're thrilled to hear that we've been able to consistently meet your expectations and provide you with a wonderful experience each time.At the heart of our service is the care and attention we provide to every guest, and we're delighted that your son felt so well cared for by our staff. Ensuring the comfort and happiness of our younger guests is a top priority for us, and we're thrilled that we could make your family's stay memorable in this way.We can't wait to welcome you back for your fourth stay, and we hope to continue exceeding your expectations. Thank you once again for your loyalty to the Fortress. We look forward to hosting you and your family again soon!
by A verified traveler
Posted 4 Feb 2023 on Hotels
Comment from Hotel Management
7 Jun 2024 by Nadeesha Hewage, Hotel Management
Thank you so much for your outstanding 10/10 review! We hope to have the pleasure of welcoming you back to the Fortress in the future for another exceptional experience.
