Ratings based on 44 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 29 Jul 2024
by A verified traveler
Posted 15 Jul 2024
Elena was super helpful and really helped make our trip! Awesome staff throughout and well maintained. The area was perfect - quiet at night, and a close walk to the promenade / nightlife (which was much noisier for hotels - I’d recommend staying here and walking)
by A verified traveler
Posted 4 Jun 2024 on Hotels
Lovely hotel, perfectly located. Beautiful rooms with a great pool and pool bar.
by A verified traveler
Posted 3 Jun 2024
It was a great location, walking distance of port and beach promenade. Make sure you have cash as few places accept cards
by A verified traveler
Posted 28 May 2024 on Hotels
by A verified traveler
Posted 5 May 2024
Super friendly staff, facility very clean.
4 stars due to the construction around the hotel
by A verified traveler
Caveat Emptor: pix & description misleading
Posted 29 Apr 2024 on HotelsChose it based on description & pix. At best half-truths. Pool was green w/trash floating in it. Asked if it'd be cleaned: told it wasn't yet open. No loungers by pool. Pool bar was set up but told not open.
Ad photo shows wide beach & direct sea access.THAT beach is a different hotel's beach: warned by reception not to access it.
Saranda Palace has NO beach.Do have an elevated platform with sand & dozen wooden loungers. For 2 days no cushions, no shades. Access to that area from pool deck was past a stand being built, nails & wood pieces strewn about. Access to the sea itself? Via a rusty ladder or crumbling cement steps onto a dirty tiny rocky strip not big enough to lay down on. Sign in WC says "towels not to leave room" but 3 calls to reception? No answer so no idea where pool towels were when we wanted to lie out.
Toiletries & towels on the bed but only a bottom sheet. Had to find & put on the top sheet & comforter. First time ever I had to make a hotel bed on arrival!
Room is stylish (if small) but our "side bay view" was of elevator shaft & neighboring hotel: peek of bay.
Asked for a view: told none avail (clearly untrue as there were v few guests.
Breakfast not until 8 am. 20 people on a tour asking for coffee: staff went to market to buy beans. Someone asked for a cappuccino: staffer went to buy milk. An Italian woman commented: "Didn't they know they were going to have guests?" Wait staff embarrassed & apologetic.
Find a better run hotel, honest management.
by A verified traveler
Posted 4 Oct 2023
Great room and bathroom size. Excellent view from beach front. Breakfast was good with a great variety but seem like you had to eat early as hotel only put out so much. Pool area and swim area had plenty of room and chairs for everyone. There is a cafe down stairs if drinks or coffee is wanted by the beach.
by A verified traveler
Posted 25 Sep 2023
Beautiful location, directly on the sea. We booked a sea view room and had wonderful views for seven nights watching cruise ships on the horizon and yachts coming in to the new harbor area. Breakfast buffet was good and had many selections, however there is no restaurant on-site for lunch and dinner, as listed incorrectly on Expedia. There are many dining options nearby. On-site bar is very convenient (cash-only) and has great views too. You can relax and sunbathe at the pool (many lounge chairs are available) or out on the rocky outcropping that juts out directly on the Ionian sea. The room itself is very modern and clean, however the safe is too small and can be picked up and taken away. Overall a great experience at this hotel.
