Ratings based on 11 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024 on Hotels
by A verified traveler
Posted 20 May 2023
Generally a good hotel, with a decent attached restaurant. Unfortunately smack in the centre of the busiest part of what has also become a dangerously overcrowded tourist town.
by A verified traveler
Posted 5 Jun 2022
The exhaust fan in the room made a broken motor boat sound all night. Very bad odour all over the place, you’ll need a odonil. Reception staff are just rude, they always have an excuse for not providing a service that you’re entitled to. Reception staff are very disrespectful.
Comment from Hotel Management
21 Jun 2022 by Bookingsmaker, Reservation Team, Hotel Management
Dear Jonathan,
Thank you for sharing your feedback.
We have noted your comments with great concern. Please note that the areas as highlighted in your feedback have our immediate attention.
Request you to kindly treat this experience in isolation and give us another opportunity to impress you with our offerings.
Warm regards,
by A verified traveler from Toronto, Canada
Posted 8 Jan 2019
The property location is good. It is a fairly quiet and clean Hotel. The buffet can be improved. Staff is very helpful and well mannered. Bed is comfortable. The showers and Hot water excellent. Overall stay was good.
Comment from Hotel Management
13 Oct 2021 by Bookingsmaker.com, Hotel Management
Dear Guest,
Thank you for the review and for taking the time to share your feedback.
The entire team thanks you for staying with us and we look forward to welcoming you back.
Warm regards,
Reservations team.
by A verified traveler
Comfort plus
Posted 19 Aug 2018 on HotelsBest place to stay comfortly.
Comment from Hotel Management
6 Jan 2019 by The Hamuse Team, Hotel Management
Greetings from The Hamuse Hotel, Kodaikanal!!
I would like to thank you for rating us 4/5 on this forum and I am delighted to know that you had a pleasant and comfortable stay with us. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel.
by A verified traveler
Posted 22 Jun 2018 on Hotels
Comment from Hotel Management
6 Jan 2019 by The Hamuse Team, Hotel Management
Greetings from The Hamuse Hotel, Kodaikanal!!
I would like to thank you for rating us 5/5 on this forum and I am delighted to know that you had a pleasant and comfortable stay with us. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel.
by A verified traveler
Cheats! Confirmed booking gets overturned
Posted 18 Jun 2018Have booked the hotel on the weekend and paid in full in advance, received a confirmation from Expedia stating that the booking is confirmed with the hotel with a confirmation code. On reaching the hotel around 7.30 pm after a long 9 hours drive with a small child, was informed that they are fully sold out and Expedia is at fault for taking the booking.
Best is that when you call Expedia, the calls goes into finding an agent for 10 minutes, then an another 30 minutes on hold while they are trying to contact hotel; and then apologizing that nothing can be done and the call getting transferred to relocation team for providing alternate hotel. Till this, I respect the efforts taken by Expedia but things take a worse when the relocation team just keeps you on hold, trying to recheck the issue and hangs up that someone from relocations will call soon. No calls after that and we were left stranded in cold Kodaikanal, left to finding a hotel on our own!!!
These Hamuse guys are selling directly for higher rates and cheats! Expedia’s support in need is abominable. Will never book through Expedia. Payment is yet to be refunded.
by A verified traveler
Perfect holiday
Posted 10 May 2018 on HotelsExcellent hotel. Would stay again.
Comment from Hotel Management
20 Jun 2018 by V Rangaraj, General Manager, Hotel Management
Dear Guest,
Greetings from The Hamuse Hotel, Kodaikanal!!
We are happy to know that you had a wonderful stay at The Hamuse Hotel, Kodaikanal and we wish to host you brilliantly again soon.
We are indeed delighted to read such positive comments and reviews, which motivate us to further enhance our guest experience
Warm regards
by A verified traveler
Highly recommended
Posted 21 Jan 2018 on HotelsBeautifull room with amazing view of the mountains. The staff was helpfull and a good breakfast
Comment from Hotel Management
24 Jan 2018 by Front office Manager , Hotel Management
Dear Guest,
thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.
Recommended
for Everyoneby A verified traveler from Perth Australia
centre of town
Posted 11 Jan 2018
Pros: It's central position in the town. The breakfasts are superb. Views out of the window are magnificent
Cons: Response to quests from front desk. The shower did not function correctly and despite asking everyday it was still not functioning when we left
Location: It is next to the bus station and close to the lake so ideal position. Details about taxi tours including price are directly outside of the hotel
Comfortable place to return to after a busy day exploring the area. Close to the lake and great eating places. Food was also,great at the hotel. Still a few teething issues as the hotel is new and front desk doesn't respond to requests but that will improve with time. All in all a very enjoyable stay
Comment from Hotel Management
24 Jan 2018 by Front office manager, Hotel Management
Dear Guest,
its is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. All the best and hope to see you soon!
