Ratings based on 903 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Didn’t like the elevator took forever to get to the 6th floor to take me down to check out. Seemed only one out of three were operating
by A verified traveler
Posted 2 Sep 2024
Property was a great location. Parking was available hotel itself is very clean.
by A verified traveler
Mercury koblenz
Posted 3 Aug 2024 on HotelsRoom was average at best windows were locked in the closed position so unable to get air circulation around the room . Staff and checking in wasn’t an issue, breakfast was ok but quite expensive a lot of building work been carried out in the surrounding area which ruined the view but not the hotels fault although it would have been nice to be informed
by A verified traveler
Could have been alot nicer with just a few changes
Posted 15 Jul 2024 on HotelsInside hotel was clean. Outside needed a lot of care and is not as photos show.
Room was not cleaned one of the days out of the 4 nights we stayed and mini bar was not restocked. However compensation was taken of our bill for this.
Somehow my purse ended up at reception, we received a call in the room at midnight when we were asleep telling us we needed to go to reception and had no idea why.
I appreciated getting my purse back and luckily my cards were still there but money was missing.
Most disappointing thing was not being able to use the garden area or to buy a drink (hot or cold) during the day as bar didn’t open until 5pm
Comment from Hotel Management
31 Jul 2024 by Mercure Hotel Koblenz Team , Hotel Management
Dear Stephanie,Thank you for taking the time to provide us with your feedback. We are sorry to hear that your stay did not meet your expectations. We sincerely apologize for the inconveniences you experienced. Rest assured that we will ensure your comments regarding cleanliness and service are forwarded to the relevant departments. We are glad to hear that you have received your wallet back, although we regret the missing money. Please be assured that we take your comments seriously and will take measures to ensure that such incidents do not reoccur. We hope that you will give us the opportunity in the future to convince you of our service.Kind regards,
by A verified traveler
Posted 27 Jun 2024
Very nice, staff was very accomodatinh & view of the Rhein was magnificent.
by A verified traveler
Posted 27 Jun 2024
Hotel in general was nice and clean. Room was fine, but the air conditioning isnt the greatest. Good views from the room. The river walk is 5 min from hotel. Compared to the several other hotel breakfast buffets I've done so far this is very expensive. The bar area was a good place to watch the Euro cup games. The bar tenders were very nice, but would leave for 10-15 min at a time leaving people waiting for tabs or to order.
by A verified traveler from London
Posted 24 Jun 2024
Nice room, Good location albeit right next to a major road.
The hotel is old, the air con somewhat asthmatic and the lifts are tired but it still has a certain late 80’ies charm.
Amazing view of the river
Comment from Hotel Management
29 Jul 2024 by Mercure Koblenz Team, Hotel Management
Dear Hans, thank you very much for your feedback. We are pleased that you enjoyed your stay and found the view of the river impressive. We take note of your comments and are continuously working to improve our service. Best regards
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
4 Jun 2024 by Das Team vom Mercure Koblenz , Hotel Management
Liebe Karen,danke für Ihre positive Bewertung. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat. Liebe Grüße
by A verified traveler
Posted 26 May 2024
Great beds. Restaurant service and food were terrific. It’s about a 20 minute walk to the old town. Underground paid parking. Small drawback, soap on the wall next to the sink
Is positioned so that it’s difficult to pump. Would recommend this hotel strongly.
Comment from Hotel Management
31 May 2024 by Mercure Hotel Koblenz, Hotel Management
Dear Margaret,thank you very much for thinking of us after your trip home and sharing your impressions with us and our future guests. It is nice to read that you had a pleasant stay with us and highlight your recommendation of our hotel so positively. We hope to be able to welcome you again one day and wish you a "warm welcome" already today! Kind regards
by A verified traveler
Posted 12 May 2024
Ok
Comment from Hotel Management
31 May 2024 by Team vom Mercure Koblenz , Hotel Management
Lieber Paul,vielen herzlichen Dank, dass Sie nach Ihrer Heimreise an uns gedacht haben und Ihre Eindrücke mit uns und unseren zukünftigen Gästen teilen. Es ist schön zu lesen, dass Sie einen angenehmen Aufenthalt bei uns hatten. Bis zum nächsten Mal, Ihr
