Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Staff was very courteous and location is right next to a Daiso and a big supermarket and also 5-10min walking to Sannomiya bus terminal and JR station. Room is on a tiny side as expected but it’s clean and price is very reasonable.
by A verified traveler
Posted 4 Dec 2024
location excellent, friendly staff
Comment from Hotel Management
5 Dec 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you for staying at Villa Fontaine Kobe Sannomiya.The hotel's location is within walking distance of all train lines, which has earned it praise from many guests.We are very pleased and grateful that you have not only praised our building and rooms, but also our front desk staff's hospitality.We will continue to strive to provide the best possible customer service. We look forward to welcoming you again.Villa Fontaine Kobe Sannomiya Manager
by A verified traveler
Posted 2 Dec 2024
Convenient location and clean hotel!
Comment from Hotel Management
5 Dec 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you very much for staying at Villa Fontaine Kobe Sannomiya.We also appreciate you taking the time to share your review of your stay with us.We would like to thank you for your praise of the hotel's location. JR Sannomiya Station and other Sannomiya stations on all lines are within walking distance. Please use it as a base for business or sightseeing.We are also very pleased to hear that you were impressed with the cleanliness of our facility.We will continue to strive to maintain a hygienic environment as well as cleaning. We will continue to make every effort to be ready to welcome all guests in perfect condition, so we hope you will continue to support Villa Fontaine Kobe Sannomiya. Thank you very much for your stay.Villa Fontaine Kobe Sannomiya Manager
by A verified traveler
Posted 26 Nov 2024
The location was excellent, 5-7 minutes walk from Sannomiya station. The service was very nice, the early check-in was available at the arriving which was very convenient. The facility seemed a little bit old and sink and bathtub had a stubborn stain, but house keeping was well done. I enjoyed the free drink service for the customer during the Happy Hour. I would like to return to this hotel again.
Comment from Hotel Management
28 Nov 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you so much for staying at Villa Fontaine Kobe Sannomiya.We also appreciate you taking the time to share your review of your stay with us.The hotel's location is within walking distance of all train lines, which has earned it praise from many guests.And also, our hotel offers a three-hour Happy Hour every day from 5pm onwards. We are pleased to hear that you enjoyed the wines and soft drinks we offer.We would like to apologize for the inconvenience caused by the insufficient cleaning of the room.We will continue to strive to improve our services, so if you have the opportunity, please consider staying at our hotel again.Villa Fontaine Kobe Sannomiya Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
この度はヴィラフォンテーヌ神戸三宮にご宿泊いただきまして誠にありがとうございます。またお忙しい中、ご宿泊の感想をお寄せいただきましたこと重ねてお礼申し上げます。「最高」とのご評価をいただけましたこと、誠に光栄で、嬉しく存じます。お客様に認めていただけたとの思いを胸に、原動力として、更なるサービス向上やホテルとしての価値向上に努めて参ります。またの機会がございましたらぜひ当館へのご宿泊をご検討くださいませ。この度は誠にありがとうございました。ヴィラフォンテーヌ神戸三宮 マネージャー
by A verified traveler
Posted 18 Nov 2024
The multi-port charging cable is good
Comment from Hotel Management
19 Nov 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you for staying at Villa Fontaine Kobe Sannomiya.We hope you had a relaxing time during your stay. We hope that it was a time that helped you to relax and refresh both your body and mind.We appreciate your compliments regarding our guest room facilities.Your feedback will be shared within the company.We will continue to strive to improve our services, so we look forward to seeing you again. Thank you very much for your stay.Villa Fontaine Kobe Sannomiya Manager
by A verified traveler
Posted 9 Nov 2024
Perfect for everything
Comment from Hotel Management
19 Nov 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you for staying at Villa Fontaine Kobe Sannomiya.We are very pleased to hear that you had a comfortable stay. We hope that your stay at our hotel was a relaxing experience for you.We will continue to strive to further improve our services based on your valuable feedback, so we hope you will continue to support Villa Fontaine Kobe Sannomiya.Villa Fontaine Kobe Sannomiya Manager
by A verified traveler from Placerville
Posted 7 Nov 2024
Located about 1/2 mile from the subway station. Nice hotel with large sized rooms and bathrooms. Enjoyed the happy hour in the lobby with wine and small snacks provided. The staff were friendly and the location was walkable to most everything. The only downside was the bed was rock hard and very uncomfortable. Other than that I enjoyed my one night stay.
Comment from Hotel Management
19 Nov 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you very much for staying at Villa Fontaine Kobe Sannomiya.We also appreciate you taking the time to share your review of your stay with us.Our hotel offers a three-hour Happy Hour every day from 5pm onwards. We are pleased to hear that you enjoyed the wines and soft drinks we offer.We will share your feedback regarding the hardness of the beds internally and make improvements in the future.We will continue to strive to improve our services, so we look forward to seeing you again. Thank you very much for your stay.Villa Fontaine Kobe Sannomiya Manager
by A verified traveler
Posted 17 Oct 2024
駅から近く、快適でした。部屋にお茶などはなく、ロビーから必要なものを持っていく形式。個人的に、ハッピーアワーで色々なフレーバーのお茶があったのが嬉しく、楽しませていただきました。
Comment from Hotel Management
4 Nov 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
この度はヴィラフォンテーヌ神戸三宮にご宿泊いただき誠にありがとうございます。また、貴重なお時間を割きクチコミを投稿くださいましたこと重ねてお礼申し上げます。17：0020：00時まで３時間ワインなどのアルコール類が無料でお召し上がりいただけるハッピーアワーをご満足いただけたご様子で、大変嬉しく思います。お客様の笑顔を見たく始まったサービスでございますが、お客様の気分転換になったようで、スタッフ一同この上ない喜びでございます。今回いただいたお言葉に甘んじる事なく、更なるサービス向上に努めてまいります。またのご利用をスタッフ一同心よりお待ちしております。ホテルヴィラフォンテーヌ神戸三宮支配人
by A verified traveler
Posted 15 Oct 2024
We stayed for a night as we were there to meet a friend.
Fantastic place to stay, the room was excellent with a city view. There are so many restaurants around here, we walked into the city at night to eat and found a bbq place and had a wonderful meal. Highly recommend.
Comment from Hotel Management
4 Nov 2024 by ヴィラフォンテーヌ神戸三宮 マネージャー, Hotel Management
Thank you very much for staying at Villa Fontaine Kobe Sannomiya.We would like to thank you for taking the time to post your review.We are very happy to hear that your stay was a pleasant one. Thank you very much for your kind words about the location.Our hotel is located about a 5-minute walk from Sannomiya Station, making it convenient for sightseeing. We will continue to make our best efforts, so we appreciate your continued patronage. We look forward to seeing you again.HotelVillaFontaine KOBESANNOMIYA
