Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Very convenient spot, few minute walk to Sanomiya train station
Comment from Hotel Management
16 Dec 2024 by 神戸三宮東急REIホテル フロントスタッフ, Hotel Management
Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel.We also appreciate you taking the time to complete our questionnaire.We are delighted to hear that you were satisfied with our location. Our hotel is located a 2-minute walk from JR Sannomiya Station East Exit and is also very close to Hankyu and Hanshin Sannomiya Stations, making it a convenient base for both business and leisure travelers.Taking advantage of our location in the heart of Kobe, we will continue to strive to improve our services even further by maintaining our convenient access to downtown areas and tourist attractions as a strength of our hotel.We look forward to welcoming you back in the future
by A verified traveler
Posted 23 Nov 2024
Excellent convenient location, friendly, helpful staff.
Comment from Hotel Management
26 Nov 2024 by 神戸三宮東急REIホテル フロントスタッフ, Hotel Management
"Thank you very much for staying at the Kobe Sannomiya Tokyu REI Hotel. We also appreciate you taking the time to provide us with your valuable feedback.We will carefully consider your comments and suggestions to improve our hotel services.We are committed to providing our guests with the best possible experience and will continue to strive for excellence. We hope you will choose the Kobe Sannomiya Tokyu REI Hotel for your next stay."
by A verified traveler
Posted 23 Nov 2024
The location is most convenient for JR, bullet trains, and airport bus. For 2 nights, shopping and exploration around town are enjoyable. The hotel though not new, has everything necessary. I recommend buffet breakfast - a perfect start before a day of activities. Dinner options close by. Friendly city! I would definitely choose this hotel again!
Comment from Hotel Management
26 Nov 2024 by 神戸三宮東急REIホテル フロントスタッフ, Hotel Management
"We sincerely thank you for staying at the Kobe Sannomiya Tokyu REI Hotel.We are also deeply grateful for your kind words and high rating on our survey, despite your busy schedule.We are delighted to hear that you were satisfied with your stay.Encouraged by your valuable feedback, we will continue to strive for even better service.We hope that you will choose our hotel again when you next visit Kobe.All of our staff look forward to welcoming you back.Finally, we wish you all the best in your future endeavors."
by A verified traveler
Posted 31 Oct 2024
The location of the property is very good - walking distance to shopping, trains, the Port precinct and tourist attractions.
Staff very attentive and room and amenities excellent.
Thoroughly enjoyed our 5 night stay.
Comment from Hotel Management
31 Oct 2024 by 神戸三宮東急REIホテル , Hotel Management
Thank you very much for staying at the Kobe Sannomiya Tokyu REI Hotel.We also sincerely appreciate you taking the time to complete our survey.The valuable feedback we have received from our guests will be used to improve our services.Based on your feedback, we will strive to provide an even more comfortable stay and maintain excellent customer service.We hope you will choose the Kobe Sannomiya Tokyu REI Hotel again in the future. All of our staff look forward to welcoming you back."
by A verified traveler
Posted 21 Aug 2024
Excellent location close to Sannomiya station .. limo bus from Itami airport stops nearby.. one stop on underground to Shin -Kobe Shinkansen station too. Lawson convenience store is next to hotel aeon supermarket very close as well. No gym but the other facilities you expect. Good room size for mainland Japan. Would stay again.
Comment from Hotel Management
23 Aug 2024 by 神戸三宮東急REIホテル フロントスタッフ, Hotel Management
Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel.We would also like to express our sincere gratitude for your cooperation in filling out our survey despite your busy schedule.We will use the valuable feedback we received from our guests to improve our services in the future.We will use your feedback to strive to provide a more comfortable stay environment and maintain attentive customer service.Finally, we hope you will use Kobe Sannomiya Tokyu REI Hotel again. All our staff look forward to welcoming you back.
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by 神戸三宮東急REIホテル フロントスタッフ, Hotel Management
この度は、神戸三宮東急REIホテルにご宿泊いただき、誠にありがとうございます。また、アンケートにて全項目において「満点」の評価を頂戴し、心より感謝申し上げます。SAWADA様からのご評価は、私たちスタッフにとって大変励みとなります。今回いただきました「満点」の評価に甘んじる事無く、より良いサービスを提供できるよう、精進いたします。SAWADA様のご期待に添えるよう、これからも努力を続けてまいりますので、今後とも神戸三宮東急REIホテルをご愛顧賜りますようお願い申し上げます。
by A verified traveler
Posted 14 May 2024
A nice place for the price and a reasonable room for an overnight stay. Cannot fault it.
Comment from Hotel Management
4 Jun 2024 by 神戸三宮東急REIホテル フロントスタッフ, Hotel Management
Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel.We look forward to seeing you again.
by A verified traveler
Posted 8 May 2024
Very nice staff. Hotel excellent for price .
Comment from Hotel Management
31 May 2024 by 神戸三宮東急REIホテル フロントスタッフ, Hotel Management
Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel.We would appreciate it if you could use our hotel again when you come to Kobe.I look forward to seeing you again.
by A verified traveler from Meguroku
Posted 21 Mar 2024
by A verified traveler
Posted 20 Mar 2024
◯Close to Sannomiya station.
◯24/7 shop on the ground floor.
△Check-in device is a little bit low usability.
