Ratings based on 320 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by front desk, Hotel Management
この度は当ホテルのご利用ありがとうございます。また当ホテルで素敵なご滞在いただき、誠にありがとうございます。今後もお客様に満足いただけるサービスを提供できますよう努めて参ります。またのお越しを心よりお待ちしております。神戸プラザホテルウエスト フロント係
by A verified traveler
Posted 19 Jul 2024
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by MA, Hotel Management
この度は当ホテルのご利用ありがとうございます。また当ホテルで素敵なご滞在いただき、誠にありがとうございます。お褒めの言葉を頂戴しスタッフ一同大変嬉しく思っております。今後もお客様に満足いただけるサービスを提供できますよう努めて参ります。またのお越しを心よりお待ちしております。神戸プラザホテルウエスト フロント係
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
12 Jul 2024 by Front desk, Hotel Management
この度は当ホテルのご利用ありがとうございます。また当ホテルで素敵なご滞在いただき、誠にありがとうございます。お褒めの言葉を頂戴しスタッフ一同大変嬉しく思っております。今後もお客様に満足いただけるサービスを提供できますよう努めて参ります。またのお越しを心よりお待ちしております。神戸プラザホテルウエスト フロント係
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Front desk, Hotel Management
Thank you so much for your kind words and positive review of our hotel!! We’ thrilled to hear that you had a wonderful stay with us. it’s always our goal to provide excellent service and ensure our guests have memorable experience. We truly appreciate your feedback and hope to welcome you back in the near future! From Kobe Plaza hotel West
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Front desk, Hotel Management
この度は当ホテルのご利用ありがとうございます。また当ホテルで素敵なご滞在いただき、誠にありがとうございます。お褒めの言葉を頂戴しスタッフ一同大変嬉しく思っております。今後もお客様に満足いただけるサービスを提供できますよう努めて参ります。またのお越しを心よりお待ちしております。神戸プラザホテルウエスト フロント係
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Front desk, Hotel Management
この度は当ホテルのご利用ありがとうございます。また当ホテルで素敵なご滞在いただき、誠にありがとうございます。お褒めの言葉を頂戴しスタッフ一同大変嬉しく思っております。今後もお客様に満足いただけるサービスを提供できますよう努めて参ります。またのお越しを心よりお待ちしております。神戸プラザホテルウエスト フロント係
by A verified traveler
Posted 1 Jul 2024
Good location - located on Motomachi shopping street and 4 mins from Nankinmachi. Room was on the smaller side as it was a single room but clean, bed was comfortable. Staff very friendly. If you decide to pay for their breakfast option, it comes with the choice of 3 set menus (at least 5-6 dishes). Would definitely stay here again.
Comment from Hotel Management
12 Jul 2024 by Front desk, Hotel Management
Thank you very much for staying at Kobe Plaza Hotel West.We would also like to thank you for taking time out of your busy schedule to write this message.As you have mentioned, our hotel is located within walking distance of Chinatown for dining, shopping and sightseeing.We are very glad that you had a pleasant stay with us.We will continue to improve our services to provide a comfortable stay for all of our guests.We hope you will consider staying at our hotel again when you visit Kobe.We look forward to welcoming you.
by A verified traveler
Posted 27 Jun 2024
Amazing location right on the shopping street. Surrounding the hotel has tons of shopping, malls, foods for you to explore. Highly recommend if you are seeking a convenient location without the hassle of transportation during your stay. The only con is the rooms are quite tight.
Comment from Hotel Management
12 Jul 2024 by Front desk, Hotel Management
Thank you very much for staying at Kobe Plaza Hotel West.We would also like to thank you for taking time out of your busy schedule to write this message.As you have mentioned, our hotel is located within walking distance of Chinatown for dining, shopping and sightseeing.We are very glad that you had a pleasant stay with us.We will continue to improve our services to provide a comfortable stay for all of our guests.We hope you will consider staying at our hotel again when you visit Kobe.We look forward to welcoming you.
