Ratings based on 420 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by HotelPlazaKobe K.Sakamoto, Hotel Management
Thank you for staying at Hotel Plaza Kobe.Thank you very much.Thank you again for taking the time out of your busy schedule to post a review.We sincerely hope that we will have the opportunity to see you again.
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Hotel Plaza Kobe Front desk, Hotel Management
Thank you very much for staying at Hotel Plaza Kobe.Thank you once again for your very high evaluation.We sincerely hope that we will have the opportunity to see you again.
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Hotel Plaza Kobe Front desk, Hotel Management
이번에는 호텔 플라자 고베에 숙박해 주셔서 대단히 감사합니다.대단히 고평해 주셔서 거듭 감사드립니다.꼭 또 기회가 있으면 눈에 걸릴 것을 진심으로 바라고 있습니다.
by A verified traveler
Posted 11 Feb 2024 on Hotels
It’s too far from other attractions. The standard double room is part of the suite. It has a wooden door in the middle and has no sound insulation function.
Comment from Hotel Management
21 Feb 2024 by Hotel Plaza Kobe Front desk, Hotel Management
Thank you very much for staying at Hotel Plaza Kobe.We apologize for the inconvenience that you were unable to enjoy your stay due to the noise issue. We will continue to work hard to provide a space where our customers can spend their time comfortably.
by A verified traveler
Posted 2 Feb 2024 on Hotels
Good breakfast
Friendly staff
And clean room;)
Comment from Hotel Management
4 Feb 2024 by Hotel Plaza Kobe Front desk, Hotel Management
Thank you very much for staying at Hotel Plaza Kobe.We are very happy that you were satisfied with your stay. Breakfast is prepared by our chefs with the hope that our guests will leave feeling happy. Our staff will continue to do their best to make your stay more comfortable. We look forward to seeing you again.
by A verified traveler
Posted 6 Aug 2023
Comment from Hotel Management
8 Aug 2023 by ホテルプラザ神戸 宿泊部マネージャー, Hotel Management
過日はホテルプラザ神戸にご滞在いただきまして誠にありがとうございます。折角ご予約いただいたにもかかわらず、この度のご宿泊が残念なものとなってしまいましたこと、お詫び申し上げます。今後もご来館される皆さまに泊まって良かったと思っていただけるよう日々精進してまいります。最後になりましたがお忙しいなかクチコミにご投稿いただきましたことに感謝申し上げます。
by A verified traveler
Posted 29 Jun 2023 on Hotels
Comment from Hotel Management
2 Jul 2023 by ホテルプラザ神戸 宿泊部, Hotel Management
この度はホテルプラザ神戸にご滞在いただきまして誠にありがとうございます。またクチコミにご投稿・高評価いただきかさねてお礼申し上げます。次回お越しの際には更なるおもてなしが出来るよう精進してまいります。またのご来館を心よりお待ちしております。
by A verified traveler
Posted 26 Jun 2023 on Hotels
Comment from Hotel Management
2 Jul 2023 by ホテルプラザ神戸 宿泊部, Hotel Management
この度はホテルプラザ神戸にご滞在いただきまして誠にありがとうございます。またクチコミにご投稿・高評価いただきかさねてお礼申し上げます。次回お越しの際には更なるおもてなしが出来るよう精進してまいります。またのご来館を心よりお待ちしております。
by A verified traveler
Posted 11 Jun 2023
Comment from Hotel Management
2 Jul 2023 by ホテルプラザ神戸 宿泊部, Hotel Management
この度はホテルプラザ神戸にご滞在いただきまして誠にありがとうございます。またクチコミにご投稿・高評価いただきかさねてお礼申し上げます。次回お越しの際には更なるおもてなしが出来るよう精進してまいります。またのご来館を心よりお待ちしております。
by A verified traveler
Posted 3 Jun 2023
It was a little difficult to check in since nobody spoke English, nor Spanish, nor French and we had a little problem with reservation. So it took nearly an hour to sort things out (using Google translate). The hotel in general feels dated and worn out and in need of urgent TLC. We were there for only one night, so we chose to ignore that the hotel wasn't great and to have a good time instead
Comment from Hotel Management
6 Jun 2023 by Hotel Plaza Kobe Front desk, Hotel Management
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to devote ourselves to work from the customer's perspective in the future so that we will not receive such opinions in the future.I really apologize for this time.We are waiting for the your next visit.
