Ratings based on 895 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Guelph
Posted 9 Dec 2024
The room is clean but it’s so tight even single bed room
Comment from Hotel Management
9 Dec 2024 by Front clerk Kanzawa, Hotel Management
Thank you for staying at APA HOTEL 〈KOBESANNNOMIYA〉.We aprologize to you about the size of the room. The room size of our hotel is conpact because of the aspect of the enviromentaly friendless. We will consider whether there are any improvements we can make to better satisfy you. Best regard,
by A verified traveler
Posted 18 Oct 2024
Quiet but easily accessible to local shopping and dining. Quick walk to public transit
Comment from Hotel Management
19 Oct 2024 by front zettsu, Hotel Management
Thank you very much for staying at APA Hotel Kobe Sannomiya.We are very happy that you chose our hotel among the many hotels available.As our customers have said, our hotel is within a 5-minute walk from each Sannomiya station and is located in a business district, so you can spend a quiet night.You can also enjoy shopping as it is close to the downtown area.Please use our hotel the next time you come to Kobe.
by A verified traveler
Posted 1 Oct 2024
I stay 18days I understand they do not clean the room every day all that stay I only had 2 bottles of water? Towels we’re giving everyday, why not water?
Comment from Hotel Management
1 Oct 2024 by Front staff Kanzawa, Hotel Management
Thank you for staying at APA HOTEL KOBE SANNOMIYA for long term.We apologize for your inconvenience about the water. We supply a bottled water only on the first day of your stay. Thank you for your valuable feedback. We are look forward to meet you next time.
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
27 Jun 2024 by フロント 岡崎, Hotel Management
この度はアパホテル〈神戸三宮〉にご宿泊いただきまして誠にありがとうございました。ご滞在中はごゆっくりとお休みいただけましたでしょうか。お寛ぎいただけましたなら幸いでございます。また機会がございましたら当ホテルをご利用くださいませ。
by A verified traveler
Posted 11 May 2024
Very convenient close subway, the staff very friendly helpful, extremely polite , love my room # 711 , nice hot water, love window we could get fresh air. Love APA HOTEL , stay in Tokyo, Hiroshima, Kobe and Osaka with Apa Hotel. The only problem in Apa hotel, I am from Canada no english map for tourists.? Management should order english map for tourists sorry can’t speak japanese , I should only speak french, English and spanish. Tks Apa Hotel
Comment from Hotel Management
11 May 2024 by Front staff Fujimoto, Hotel Management
Thank you very much for staying at APA Hotel Kobe Sannomiya.We are very happy to hear that you enjoyed your stay with us.We are also very happy to receive your compliments regarding the staff's response and the rooms.As you mentioned, our hotel is located a few minutes walk from Sannomiya Station.We have received positive feedback regarding our location.If you come to Kobe again, please use our hotel again.Front staff Fujimoto
by A verified traveler
Nice and close to Sannomiya station.
Posted 4 May 2024 on HotelsNo complaints. Nice and a close walk to some very packed plaza’s, fashion houses, and eateries. Very slight damp odour in the bathroom, but would happily stay again.
Comment from Hotel Management
4 May 2024 by フロント 小松原, Hotel Management
この度はアパホテル〈神戸三宮〉にご宿泊頂きまして誠にありがとうございます。お客様に満足いただけたようで大変嬉しく思います。バスルームに関しましては清掃スタッフと話し合い改善に努めてまいります。また神戸にお越しの際は当館をご利用下さいませ。お客様のまたご来館をスタッフ一同心よりお待ちしております。
by A verified traveler
Kobe trip
Posted 10 Apr 2024 on HotelsVery nice and convenient hotel. However, like many Japanese hotels, rooms were very small
Comment from Hotel Management
11 Apr 2024 by Front okazaki, Hotel Management
Thanks for staying at our hotel.Our hotel is conveniently located near the train station. Please stay with us again if you like, as we are located in a convenient place for both sightseeing and business.
by A verified traveler
Kobe 2024
Posted 8 Apr 2024 on HotelsGreat hotel with goid prices. Like most Japanese hotel, very small rooms. Made for a long stay a little tough
Comment from Hotel Management
11 Apr 2024 by Front okazaki, Hotel Management
Thanks for staying at our hotel.Our hotel is a compact structure. We are conveniently located near the train station, so please stay with us again if you like.
by A verified traveler
Posted 28 Mar 2024
Enjoy the area was able to run very close to the train station very convenient
Comment from Hotel Management
29 Mar 2024 by フロント 小松原, Hotel Management
Thank you very much for staying at APA Hotel Kobe Sannomiya.We are very pleased that you were satisfied with your stay.
by A verified traveler
Posted 19 Mar 2024
Not a great experience honestly. I have stayed at other Apas and they were way better. If your not a smoker then not a great start to look at this one. No iron, and laundry machine was broken.
Comment from Hotel Management
20 Mar 2024 by Front staff Fujimoto, Hotel Management
Thank you very much for staying at APA Hotel Kobe Sannomiya.We apologize for not being able to provide you with comfortable services during your stay.The washing machine has now been restored. We apologize for any inconvenience caused.We would be happy if you could use us again.
