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ANA Crowne Plaza Kobe, an IHG Hotel

5.0 star property
Indulge in relaxation with a rejuvenating massage or take a leisurely stroll through the serene garden. Enjoy world-class dining options and discover why this hotel stands out for its exceptional service.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for ANA Crowne Plaza Kobe, an IHG Hotel

View from room
7 restaurants, breakfast, lunch, dinner served; Italian cuisine
Point of interest
Exterior
7 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Room service
The price is P3,108
P4,401 total
includes taxes & fees
Feb 2 - Feb 3

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Suite, 2 Bedrooms, Club Lounge Access, City View

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Bedrooms, Club Lounge Access, City View

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • City view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Standard Room, 1 Twin Bed, Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed, Smoking

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 15 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, blackout drapes

Premium Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Sofa bed - single
Bidet
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Business Room

In-room safe, desk, laptop workspace, blackout drapes

Business Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Room, 3 Twin Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 3 Twin Beds, Smoking, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Room, 3 Twin Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 3 Twin Beds, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, City View

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Club Lounge Access, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Club Lounge Access, City View

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
Bathrobes
Shower/tub combination
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Club Lounge Access, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Twin Beds, Club Lounge Access, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Smoking, City View

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Multiple Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Multiple Beds, Smoking, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Club Lounge Access, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, Club Lounge Access, City View

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Multiple Beds, Smoking, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Premium Room, 1 King Bed, Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, Smoking, City View

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, City View

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, Multiple Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Multiple Beds, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Standard Room, 2 Twin Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, Smoking, City View

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, Club Lounge Access, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, Club Lounge Access, City View

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 18 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, Multiple Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Multiple Beds, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Sofa bed - single
Bidet
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access, Mountain View

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Club Lounge Access, Mountain View

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Smoking

Highlights

Air conditioning
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
  • 18 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Twin Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Twin Beds, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Sofa bed - single
Bidet
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Double Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, Smoking, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Multiple Beds, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Bidet
Private bathroom
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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P5,767 total
includes taxes & fees
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About the neighborhood

Map
1-Chome, Kitano-cho, Chuo-ku, Kobe, Hyogo-ken, 650 0002

What's nearby

  • Shin-Kobe Ropeway - 1 min walk
  • Meriken Park - 3 min drive
  • Kobe Tower - 4 min drive
  • Kobe Harborland - 5 min drive
  • Nunobiki Herb Park - 15 min drive

Getting around

  • Shinkobe Station - 4 min walk
  • Kobe Kasuganomichi Station - 17 min walk
  • Kobe Airport (UKB) - 17 min drive

Restaurants

  • ‪CoCo壱番屋 - ‬6 min walk
  • ‪珈琲屋 OB 新神戸店 - ‬4 min walk
  • ‪AiiA 2.5 Theater Kobe CAFE - ‬3 min walk
  • ‪Cafe FREUNDLIEB - ‬6 min walk
  • ‪吉野家 - ‬4 min walk

About this property

ANA Crowne Plaza Kobe, an IHG Hotel

Luxury hotel near Kobe Tower
Located close to Shin-Kobe Ropeway and Takenaka Carpentry Tools Museum, ANA Crowne Plaza Kobe, an IHG Hotel provides shopping on site, a coffee shop/cafe, and a garden. Treat yourself to a massage at the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. In addition to dry cleaning/laundry services and 3 bars, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and concierge services
  • A 24-hour front desk, a banquet hall, and an elevator
  • A gift shop, 23 meeting rooms, and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All 592 rooms have comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning. Guest reviews speak well of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,500 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,600 for adults and JPY 1,800 for children
  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Casual Dining THE TERRACE
  • Japanese KOBE NADAMAN
  • Kyoto Cuisine TANKUMA
  • Restaurant & Bar LEVEL 36
  • Teppanyaki KITANO

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's toys
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 23 meeting rooms
  • Coworking space

Outdoors

  • Garden

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 37 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 2000.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3600 for adults and JPY 1800 for children
  • Self parking fee: JPY 1500 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ANA Crowne Plaza Kobe
ANA Kobe
Crowne Plaza ANA Hotel Kobe
Crowne Plaza ANA Kobe
Crowne Plaza Kobe
Kobe ANA Crowne Plaza
Kobe Crowne Plaza
Ana Crowne Plaza Kobe Hotel Kobe
Crowne Plaza ANA Kobe Hotel

Frequently asked questions

Does ANA Crowne Plaza Kobe, an IHG Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at ANA Crowne Plaza Kobe, an IHG Hotel?

As of Jan 22, 2025, prices found for a 1-night stay for 2 adults at ANA Crowne Plaza Kobe, an IHG Hotel on Feb 2, 2025 start from P 3,107.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is ANA Crowne Plaza Kobe, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at ANA Crowne Plaza Kobe, an IHG Hotel?

Self parking is available for JPY 1500 per night.

What time is check-in at ANA Crowne Plaza Kobe, an IHG Hotel?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at ANA Crowne Plaza Kobe, an IHG Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is ANA Crowne Plaza Kobe, an IHG Hotel located?

Located in Chuo Ward, this luxury hotel is within a 10-minute walk of Shin-Kobe Ropeway and Takenaka Carpentry Tools Museum. Nunobiki Falls and Kobe Oji Zoo are also within 2 mi (3 km). Shinkobe Station is only a 4-minute walk and Sannomiya Hanadokeimae Station is 20 minutes.

ANA Crowne Plaza Kobe, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast spread!
Stayed 4 nights in Jan 2025

6/10 Okay

Arturo

Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Tatsuya

It’s very convenient for shopping and traveling.
Stayed 2 nights in Dec 2024

10/10 Excellent

Karsten

Stayed 4 nights in Nov 2024

10/10 Excellent

Sara Mom

Liked: Amenities
Very close to Shin Kobe station to access. Quiet room.
Stayed 2 nights in Nov 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Harold

Traveled with group
Liked: Cleanliness, staff & service, amenities
Did not like this place at all. Only stayed for convenience of Shinkansen. Junky toilet and sink. The sink was too low and gave me a sore back. There was a stool but who brushes their teeth sitting down. Limited dining options. Never staying here again.
Stayed 3 nights in Oct 2024

8/10 Good

DORIS VANESSA

Stayed 4 nights in Oct 2024

8/10 Good

April

Liked: Cleanliness
Comfortable room
Stayed 3 nights in Oct 2024

8/10 Good

yawei

Liked: Cleanliness, staff & service
Open time for pool and sauna is between 9am and 7pm, not very convenient. Plus they also cost extra money. Breakfast buffet is very good. Gym is open 24hrs free of charge Location is perfect. A few mins walk from the train station shin Kobe.
Stayed 1 night in Oct 2024

2/10 Terrible

Katherine

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This prperty is in dire need of an overall renovation. The rooms and in particular the carpet in all areas was filthy.
Stayed 3 nights in Oct 2024

8/10 Good

EDDIE, Guelph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and stuffs were polite and friendly. There were groceries store underneath hotel was very convenient
Stayed 10 nights in Oct 2024

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Decent for the money but the rooms need renovating.
Stayed 2 nights in Oct 2024

8/10 Good

Erik

Stayed 3 nights in Sep 2024

4/10 Poor

Chun Ying, New Westminster

Liked: Staff & service
Disliked: Cleanliness
Very old and dated hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Jaime

Stayed 8 nights in Oct 2024

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
The standard/regular room is dreadful. While the view from the window was nice, it didn't make up for dated facilities, dirty carpets, stained drapes, and yellowed bathrooms. You cannot adjust the air conditioner in your room, which hasn't been updated since the late 90s. For the price you pay, even for the standard room, you can stay in a much nicer hotel with better facilities. The proximity to the Shinkansen is nice, but the hotel is a maze and is extremely poorly marked. Getting to street level is frustratingly complicated. I understand that the more expensive club rooms may be nicer, but the standard rooms feel like a highway motel in the Florida panhandle. I am extremely fortunate that I only booked one night in this location. I checked out as early as possible, as I felt grimy just being in the room. I wanted to leave as soon as possible.
Stayed 1 night in Oct 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities
The carpet needs replaced. Room was Ok but a bad patch job made for tripping hazard. Hallway was very stained and had old Japanese Roykan smell. If you’ve ever stayed at one you know what I mean. Other than that. It was very clean and everything in the worked perfectly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kae

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s conveniently located next to the train station!
Stayed 1 night in Aug 2024

6/10 Okay

KaPo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Hanzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful. Nice. Gym. Food. Ease of a meeting place
Stayed 10 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

2/10 Terrible

sonya

Traveled with partner
Disliked: Property conditions & facilities
First this is absolutely NOT a 5 star hotel. It's supposed to be non-smoking but the place is so dated that the smell of cigars is EVERWHERE. The carpet is stained, old and smells bad. We were there and the AC was not working good so they brought us a portable one that was working but very noisy. It was 95 outside... Had to take colder showers in the middle of the night to try to stay cool and not sweaty. The volume of the tv, that only had 1 English-speaking channel was blocked at 25 and barely audible... The staff was really nice and tried to help the best they could but were not able to. They offered to move us to the room next door but since the AC is central, it would have been the same so we decided to go somewhere else. Not 1 negative thing to say about the staff. They were very nice but unfortunately this hotel is pass due for updates and renovations and NOT a five star.
Stayed 3 nights in Jul 2024

10/10 Excellent

Gisselle

Stayed 4 nights in Jul 2024