Ratings based on 234 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
The property and location was amazing. Unfortunately our “sea view” room could not see the ocean at all, and several buildings were under major construction, so you could not enjoy the pool area, beach area or spa with all the construction noise.
The construction is greatly needed, as the rooms are all outdated and in pretty rough shape.
It is very difficult to leave the property to go into town as the road is almost impassable, and only trucks can get down the road.
The resort has potential to be amazing, it just needs some TLC to get there.
Comment from Hotel Management
8 Nov 2024 by Stetanhk, Hotel Management
Dear Michael,Thank you for taking the time to share your feedback. We are so glad you enjoyed the stunning property and location. We truly understand your frustration regarding the refreshment works of some of our guest rooms, and we sincerely apologize for any inconvenience it may have caused. While we are excited about the improvements underway, we realize that the noise and disruption can be upsetting, and we are working hard to ensure that our guests are still able to enjoy their time here, while we are completed with all works in 2 weeks' time from replying to you to this review.Regarding the sea view room, we regret that you were not able to enjoy the view as expected. We appreciate your comments and will look into this further to make sure future guests have a better experience.We also acknowledge your feedback about the condition of the rooms, hence, the necessary refreshment works and the access road. Please be assured that we are aware of these issues and are taking steps to address them as part of our overall refreshment plans.We are grateful for your thoughtful observations, and we hope that with time and updates, we can provide the exceptional experience you envisioned.Kind regards,Stefan HeintzeGroup General ManagerParadise Koh Yao
by A verified traveler
Posted 14 May 2024
Such beutiful views and really nice rooms. Everyone was nice and helpful. They made transport there very easy.
by A verified traveler
Posted 8 May 2024
Favorite resort we stayed in during our 3 week honeymoon . It shares a beach with the tree house that you have likely seen on social media but much more reasonable prices . We were due to upgrade to a pool room with a view for our last night but when we got there - there was no view . HOWEVER the staff could not have been more helpful and as there was no space at paradise we got a free upgrade to a pool suit at the tree houses next door ! Will definitely be returning .
by A verified traveler
Posted 11 Apr 2024
A remarkable place that creates beautiful memories
by A verified traveler
Value for Money
Posted 15 Aug 2023 on Hotels+ Clean room, comfortable bed
+ Sufficient lounging areas inside and outside the room, as well as at the beach
+ Reasonably private pool deck, depending on location of your room
+ Nice infinity dipping pool with strong massage jets
+ Sufficient drinking water provided.
+ Reasonably priced food, although some dishes lack flavour
+ Nice and clean yoga space at the beach
+ Definitely value for money
+ Friendly staff (only the GM having his breakfast among the guests looked a bit grumpy)
- turn down service only on first night
- low water pressure in shower
- can hear neighbours through walls and bushes (but that is only an issue if you have inconsiderate neighbours)
- sign in the room says that the property is smoke free, but guests smoke in the restaurant and on the deck (and ash tray is provided)
- a fan at the outdoor terrace area would be great
by A verified traveler
Posted 9 Jan 2023 on Hotels
by A verified traveler
Paradise by Nature.
Posted 25 Jul 2022 on HotelsWe stayed at Paradise Koh Yao for 4 nights and were very sad to leave.
Although isolated from the main part of Koh Yao Noi it is accessible by local road transport or hotel transfer by boat from Phuket.
The views into the rainforest trees from our room and island views from beach are spectacular.
Rooms are lovely and choice of onsite restaurants, choice of food is excellent.
The service from staff is welcoming and friendly.
A great place to stage day island trips from or just relax in luxury.
We can’t wait to go back.
by A verified traveler
A real paradise!
Posted 15 Jul 2022 on Hotelsby A verified traveler
Posted 30 May 2022
by A verified traveler
Prison in paradise
Posted 16 Apr 2022 on HotelsOn paper this should be a future favourite, however the cynical way in which this company has gone about ensuring that you can’t leave for the duration of your vacation along with sky high pricing ensures we will not be returning. Front of house Staff are surly, unhelpful and clearly numb to the constant bewilderment of guests when quoted for transport or activities. I appreciate that a place like that has high costs but 9000 bht for a boat to Phuket for 3 people is a disgrace (we did it for 2500) if you decide to have your spine realigned and book their vehicle to go into “town” you will have to endure 2.5 km of very rough terrain (deliberately left this way so you cannot rent your own vehicle and escape more regularly) cost 1000 bht. We were dropped in a small area that was mostly closed well away from the other hotels on the island to be collected 2 or 7 hrs later. We were done in 20 mins (case full of Chang 50bht each rather than 500 bht at the hotel !!) it’s such a pity that they’ve chosen to make it so ridiculously expensive as it’s in a beautiful spot. The rooms are very small compared to Santhiya on yoa Yai where we had been the previous week and much more expensive. Food is good but very expensive, there is no gym and activities like kayaking are charged where they were free at Santhiya. WiFi is very good as are tv options but despite all this we will not return to stalag 2022
