Ratings based on 205 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
-Beach front beautiful facility
-Great pool and sizeable
-Nice breakfast
-Amazing fire show at dinner time
-Timber room in the wood is tranquil but humid
by A verified traveler
Posted 13 Jun 2024
Overall the site is nice but we did have a few customer service issues that I would just expect better with. Slow service in restaurant to order drinks etc, delay in check in, not great with a request for the room.
I would stay here again though and the location is stunning
by A verified traveler
Posted 9 May 2024
Beautiful, peaceful place. Espectacular
by A verified traveler
Posted 18 Apr 2024
It was nice
by A verified traveler
Posted 26 Feb 2024
Idyllic island paradise hotel with friendly professional staff! I’ll come again!
by A verified traveler
Posted 21 Feb 2024
Gorgeous place, clean pool right above the sea, very friendly staff.
by A verified traveler
Posted 7 Feb 2024
Comment from Hotel Management
7 Feb 2024 by Amy, Hotel Management
Dear Sarah, Please kindly advise the hotel staff what happened to your experience in the hotel. The team cannot accommodate anything when not informed or description unprovided. Best regards,
by A verified traveler
Posted 31 Jan 2024 on Hotels
Strong toilet odor and water is dripping from the restroom ceiling at room 109.
by A verified traveler
Posted 21 Jan 2024
Staff were absolutely EXCEPTIONAL. Specially Tou the Bellboy!! Thank you Tou!!
by A verified traveler
Wouldn’t go back.
Posted 8 Jan 2024 on HotelsInternet doesn’t work. They lied about why, blaming the government. Everywhere else seems to have perfectly fine WiFi.
Used all of our data instead on, on work stuff.
10 minute up hill walk from check in to room. Then 10 minute walk back down to access beach, restaurant, bars etc. they think this is acceptable because there is a shuttle ever 20 minutes (it’s not regular at all).
The advert in hotels.com is nothing like the actual stay, rooms aren’t anywhere near as nice as we assumed through the advert. Beds were rock solid.
Breakfast bar wasn’t fun, huge queues for coffee machine which didn’t work in the end.
Huge queue for any quality food, ie one omelette chef with one pan for hundreds of people.
Fried eggs are available for 5 minutes then it takes 10 minutes for them to be refilled.
They only sell small bottles of water at a high rate.
Male staff were acceptionally rude.
Essentially we were left to feel like cattle being herded and we were just a cash machine.
Expected much better quality with the price tag.
