Ratings based on 204 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Wonderful service for four nights
Posted 22 Aug 2024 on HotelsArrived to a lovely warm welcome from Kevin, the duty manager, who took me to my room straight away even though I was checking in early.
The room was great for the price paid, large and clean. Safe, robe, slippers, pool towels and toiletries included.
The pool area was beautiful, I spent far more time at the property than I usually would just taking in that view and enjoying the ambiance at the pool bar.
Service was excellent from all staff and the food was great, as were the cocktails!
I joined the morning Yoga classes which were excellent and went to the spa for a Thai massage, which I’d recommend. I was a little disappointed that the ice bath is only once a week, so I missed out on this as it was on my day of check out.
The free shuttle to and from the beach was great for when too hot and tired to attempt the walk, you message reception to arrange and the driver will drop or collect you any time between 9am - 5pm. But it was not as far as I expected and I did walk it a few times, around 10 minutes and perhaps a little longer on the way back up the hill.
As a solo traveller I felt both safe and valued as a guest and I would definitely choose to return to Sunset Hill if I travel back to Koh Phangan.
by A verified traveler
Wonderful service in a great resort
Posted 2 Aug 2024 on HotelsAbove all I would thank the wonderful staff, especially Dao and Rein, who were extremely helpful in every way. Their effort alone, to guarantee our satisfaction, is praiseworthy.
Our upper floor room offered a majestic Western view. And given the number of rooms available we were astonished at how quiet the resort was. However, I must add, the steps to the upper rooms are quite steep, and given my ripe age of 72, I’d suggest that anyone with physical limitations be sure to clafify the room location - as there is no elevator.
Otherwise our stay at Sunset was very pleasant and a great place to stay if you are looking for a quiet spot, with a great view, away from the crowded beach resorts.
by A verified traveler
Posted 24 Jul 2024 on Hotels
by A verified traveler
Posted 23 Jul 2024
by A verified traveler
Posted 9 Jul 2024 on Wotif
The most dissatisfying accomodation of our entire Thailand trip.
The resort is run down and well past its prime.
On arrival we were taken to our room and there was a man using a jack hammer on our balcony. The lady from reception apologised and said it was only a 10 minute job.
It became clear that there was a team of people doing major building works and that the 10minutes was a complete lie.
We then demanded a new room - however the only room available was smaller but was at least further from the building works.
I then enquired via message about the building noise and was sent this message from reception:
Dear Guest,
We would like to inform you that you can hear the sound from our renovation building between 09:00am to 05:00pm. We apologize for your inconvenience.
So apparently it is ok to rent out rooms yet subject their customers to all day major building works.
As a final insult when we left today they charged us for using coffee pods in the room. I explained that it was the worst experience I have ever had and it was crazy to charge us extra. They clearly don’t care.
Wotif should be ashamed to represent this 1 star hotel and stop advertising it as a 4 star resort.
I note now looking harder at reviews that we are not the only people to have been very disappointed.
Comment from Hotel Management
10 Jul 2024 by Sunset Hill management, Hotel Management
Dear Jeremy,We are very sorry to hear you did not have a great stay in our resort. As you mentioned some of our rooms needed renovation and so we did work on that in the last month.Actually when you arrived the works were almost done but there indeed were still some finishing works going on, however at the moment the works are finished. After your valid complaint about noise we then moved you to our best room: the newly refurbished and renovated panoramic sea view penthouse. We are sorry to read you experienced this as a downgrade while it was meant to be an upgrade.There is a clear sign in the room that coffee pods for your personal coffee machine cost 50 THB, besides the coffee pods we also provide a free quality coffee each day for our guests in our lounge cafe and we also provide Nescafe coffee for free. Of course you can always find more negative reviews when you specially go looking for that but luckily there are also a lot of positive reviews.Unfortunately you did not have the chance to experience (or at least did not mention) our nice facilities, like co working center, infinity pool, sauna center.We strive to give all our guests the best experience and sincerely apologize we were not able to turn this around and make you leave as a satisfied guest. Your case is currently internally reviewed and discussed by our team, so we can learn from this and find a better solution for future guests in case they are not having the best stay.Warm regards from the Sunset Hill team
by A verified traveler from Nongprue, Banglamung
Posted 31 Mar 2024
by A verified traveler
Posted 29 Mar 2024
The hotel was great!
Easy check in, and they arranged a transfer to and from the ferry for me. The staff were very helpful and friendly, and responsive on WhatsApp. I had one meal at the restaurant and enjoyed it. The view from the pool is quite beautiful. The area is not particularly walkable as there are no shoulders on the roads, so rent a motor bike (arranged at the property), take taxis (pricy), or get ready to hike some hills in the heat (this is what I did)!
by A verified traveler from Rutherford Nj
Posted 25 Mar 2024
The bathroom and toilet were not clean . Water was getting stuck in the bathroom well
by A verified traveler from Seattle
Posted 31 Jan 2024
Near restaurants, beach, etc but still off the main strip, made for a great spot away from the noise but close enough to much. The staff are outstanding, got me very good prices on bike rental and tours. Town is walkable but hotel is at top of hill and town has no sidewalks so it can feel uncomfortable to walk at times, but doable and renting a bike is super easy. Great pool, great spa and they host music about once a week, which was nice and couldn’t be heard from my room if I wanted to go to bed early.
by A verified traveler
Posted 30 Jan 2024
