Ratings based on 259 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Y
by A verified traveler from Abu Dhabi
Posted 9 Apr 2024
Comment from Hotel Management
3 May 2024 by kantapat, Hotel Management
Dear Lee Thank you for your comment , will share with our team memeber for improve service
by A verified traveler
Posted 30 Sep 2023 on Hotels
Comment from Hotel Management
5 Oct 2023 by Mr John, Hotel Management
Thank you so much your review for our resort. We hope to see you again. During your staying period if something is not comfortable, you can contact at our front desk to solve immediately.
by A verified traveler
Posted 26 Feb 2023
Overall the hotel is fine.
Good value for money
by A verified traveler
Posted 17 Jan 2023 on Hotels
by A verified traveler
Posted 23 Feb 2020
I was really surprised when we got there that it was rated a 4-star resort. The standard rooms are very spacious but they need remodeled badly as there is a musty smell. The staff was wonderful and showed us 4 different room possibilities because of the smell. We switched to a less musty smelling room but it was still not great so they showed us more and ultimately upgraded us to a Villa. The villas were 4-star rooms and newer. The facility was clean it was just old and needs redone. I can’t emphasize enough how great the staff was. They were doing their best with the facilities they had and provided great customer service
Comment from Hotel Management
27 Feb 2020 by Mr.Prakorn Trupfuangfung, General Manager , Hotel Management
Dear our valued guest,
At first I would like to say "Thank you so much for choosing to stay with us ". We are not 100% perfectly but we service you as 4 stars hotel. We are so glad to know that you feel impressed in our service. We are looking forward to welcome you back again.
by A verified traveler from , Australia
Posted 6 Feb 2020 on Wotif
I cancelled my booking shortly after I booked as my friend had booked alternative accommodation for us and I did not realise. This was within the ‘no charge agreement’. We were both on the same booking (2 rooms), but turns out I needed to cancel the rooms separately - even though I booked on the same booking. This is not clear. Therefore I lost $500AUD. I pleaded my case to the booking agency and they took it to the hotel - they refused to look into or consider my case. Very disappointing.
Comment from Hotel Management
7 Feb 2020 by MR.Prakorn Trupfuangfung, General Manager, Hotel Management
Dear Gemma,
We apologized for any inconvience, we must to follow our policy that non refundable. For your case, we were not nonchalant. When you told us that you did not like our room, we did free upgrade for you. We are sencerly to look after your case and we hope that you would have good time here.
We truly apologized that you did not like the room and feel sorry for that.
Regards,
by A verified traveler
Posted 17 Jan 2020
by A verified traveler
Posted 4 Jan 2020
It's right next to the beach and the full moon party
Comment from Hotel Management
16 Jan 2020 by Mr.Prakorn Trupfuangfung, General Manager., Hotel Management
Dear Javier,
Thank you so much for your recent with us.
We hope that you had great time here at Phangan Bayshore Resort.
Haad Rin beach is beautiful by itself even without full moon party. We would like you to come back and have great holiday here agiank.
Looking forward to welcome you back :)
by A verified traveler
OK
Posted 18 Sep 2019 on HotelsThe hotel is located on the full moon party beach. The bed sheets wasn't changed although we ask them to change them. Irene in the reception was the best- she knows everything and is kind and helpful. The hotel itself is very noisy and reminds more of a hostel. The breakfast was good but they do not refill it towards the end so you need to go there early. The hotel gave us a free dinner for free at the night of the full moon party- it was great.
Comment from Hotel Management
19 Sep 2019 by Mr. Prakorn Trupfuangfung, General Manager., Hotel Management
Dear Danielle,
Thank you so much for your recent stay with us at Phangan Bayshore Resort. Normally, we will change bed sheets every 2 days or on request. We apologize for this mistake, our housekeeper is misunderstand about changing bed sheets on your request. Thank you again for mention Irene as the good reception, we will forward your message to her. For breakfast, if the staff at the restaurant is not refill it, you can ask directly to them. We are sorry about this mistake because on full moon period, there are lots of guests come to us so sometime our staffs cannot service as good as you like.
We are so glad to know that you like our full moon dinner. It is specially only for our guests on every full moon date.
We are looking forward to welcome you again soon, Haad Rin is the most beautiful beach even there is no full moon party.
Best Regards,
