Ratings based on 292 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Dinner is good priced well , breakfast needs to be elevated to sourdough toast, mushrooms must be fresh. Water pressure in the one bungalow was very low. But other than that a good stay.
by A verified traveler from Glasgow
Posted 21 Jul 2024
No TV or netflix as promised..Wi Fi was buffering all the time, just like the only source of any TV, You Tube...Had to go elsewhere to do any business on my phone, Facebook and messenger...They also extorted 1500 baht from me, for the scooter I had hired from them, being hit and dragged along ground in their carpark...Not by me....
Comment from Hotel Management
23 Jul 2024 by Phunnapat Matthing, Hotel Management
Dear Khun DouglasThank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay with us.1. Issues with TV and InternetWe apologize for the inconvenience regarding the TV and Netflix. Our resort offers smart TVs in every room that support Netflix. However, for the convenience of our guests, we do not pre-log into accounts. We are also addressing the unstable Wi-Fi issues and are working on improvements to provide a better service in the future.2. Difficulty Using YouTube and Working OnlineWe regret that you had to go elsewhere to use the internet due to our Wi-Fi problems. Both of these issues stem from our Wi-Fi performance, and we have been working on enhancing the speed and stability of our connection. We appreciate your feedback, as it helps us improve our services. It's worth noting that other guests had not reported these issues to us, so your feedback is invaluable.3. Allegation of Unfair Scooter Repair ChargeWe apologize for the incident involving the scooter and the charge for repairs. Per the agreement signed prior to renting the scooter, any damages incurred during the rental period are the responsibility of the renter. The charges are determined by our partnering rental company, and the resort is not directly involved in this process. However, we would like to discuss this further with you to understand what happened and ensure a fair resolution. Please contact us directly at [contact information].Your feedback is very important to us, and we hope to have the opportunity to address these issues and regain your trust in our service.Thank you again for bringing these matters to our attention.
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by The Milky Bay Resort Team, Hotel Management
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at Milky Bay Resort. Your kind words mean the world to us. We look forward to welcoming you back for another wonderful stay in the future.
by A verified traveler from Alor Setar
Posted 13 May 2024
Comment from Hotel Management
16 May 2024 by Milky Bay Resort Team, Hotel Management
Thank you for taking the time to share your detailed review of your experience at Milky Bay Resort. We are delighted to hear that you enjoyed your stay with us. Your kind words about [mention specific aspects the guest appreciated, such as our amenities, services, or ambiance] are truly appreciated by our entire team.We strive to provide all our guests with memorable experiences, and your feedback motivates us to continue delivering exceptional service. Rest assured, your comments will be shared with the team to inspire and encourage them to maintain the high standards we set for ourselves.Once again, we thank you for choosing Milky Bay Resort for your getaway, and we look forward to welcoming you back for another memorable stay in the near future.Best regards,Milky Bay Resort Team
by A verified traveler
Posted 24 Apr 2024
Very welcoming staff
Comment from Hotel Management
16 May 2024 by Milky Bay Resort Team, Hotel Management
Thank you for taking the time to share your detailed review of your experience at Milky Bay Resort. We are delighted to hear that you enjoyed your stay with us. Your kind words about [mention specific aspects the guest appreciated, such as our amenities, services, or ambiance] are truly appreciated by our entire team.We strive to provide all our guests with memorable experiences, and your feedback motivates us to continue delivering exceptional service. Rest assured, your comments will be shared with the team to inspire and encourage them to maintain the high standards we set for ourselves.Once again, we thank you for choosing Milky Bay Resort for your getaway, and we look forward to welcoming you back for another memorable stay in the near future.Best regards,Milky Bay Resort Team
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
17 Feb 2024 by The Milky Bay Resort Team, Hotel Management
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at Milky Bay Resort. Your kind words mean the world to us. We look forward to welcoming you back for another wonderful stay in the future.Best regards,
by A verified traveler
Posted 18 Nov 2023 on Hotels
The bathroom facilities are terrible.
Showering would trip the electricity and I’d be in the dark until maintenance could get it back on.
A part of the resort near where I was situated was under construction so hearing grinding and people walking around the room all morning isn’t my idea of leisure.
The pizza from the restaurant was 5 star pizza which was a real positive about the place.
Comment from Hotel Management
17 Feb 2024 by The Milky Bay Resort Team, Hotel Management
Dear Cody,Thank you for sharing your feedback with us regarding your recent stay at Milky Bay Resort. We sincerely apologize for the inconvenience you experienced with the bathroom facilities and the noise from nearby construction. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations in these areas.We are addressing the issues you encountered with our maintenance and construction teams to ensure that they are rectified promptly. Additionally, we are pleased to hear that you enjoyed the pizza from our restaurant and that it was a positive aspect of your stay.Your feedback is invaluable to us as it helps us to continually improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,The Milky Bay Resort Team
by A verified traveler
Posted 26 Oct 2023
We came hoping for a quiet getaway and we couldn't have asked for a better place to do this than Milky Bay Resort on Koh Phangan. Even though this property is set back not far from the main road, it is so quiet and right on the beach. We could see the beautiful calm beachview from our room. The staff were so friendly and helpful. The free breakfast choices were wonderful as well as the menu for lunch and dinner right there at the resort. The pool was so clean and the water a perfect temperature for cooling down. A few feet from the registration is a place you can rent scooters to easily take yourself around to see the rest of the island. Peaceful! Wonderful! We hope to return.
Comment from Hotel Management
17 Feb 2024 by The Milky Bay Resort Team, Hotel Management
Dear Daniel,Thank you for your wonderful review and for choosing Milky Bay Resort for your recent getaway to Koh Phangan! We're delighted to hear that you had such a fantastic experience with us.It's truly gratifying to know that you found our property to be the perfect place for a peaceful retreat, with its serene beachfront location and tranquil ambiance. We're thrilled that you enjoyed the breathtaking views from your room, the friendly and helpful staff, as well as the delicious breakfast and dining options available at our resort. We're also glad to hear that you found our pool refreshing and our scooter rental service convenient for exploring the island.Your kind words mean a lot to us, and we're grateful for your feedback. We can't wait to welcome you back to Milky Bay Resort for another wonderful stay in the future. Until then, take care and safe travels!Warm regards,The Milky Bay Resort Team
by A verified traveler
Posted 27 Aug 2023 on Hotels
Comment from Hotel Management
28 Sep 2023 by Jeny, Hotel Management
Dear Matthew, Thank you for staying with Milky Bay Resort and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day! Best Regards, Milky Bay Resort Team.
