Ratings based on 406 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024
The Explorar Koh Phangan was an amazing property. The staff was awesome. Breakfast buffet was great. The pool, the room, fitness center all great. Not to mention an amazing sunset every night. Would highly recommend and would definitely return.
Comment from Hotel Management
25 Aug 2024 by Chi Chi & the Team, Hotel Management
Thank you for your review!We’re pleased to hear you enjoyed your stay at Explorar Koh Phangan and that our staff, breakfast buffet, pool, room, and fitness center met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another unforgettable experience. Safe travels until then!
by A verified traveler
Posted 6 Aug 2024
The Koh phangan property isn’t as nice as the one on Koh Samui. The stay would have been much better if the hotel did not open the pool area to the public at a cut price rate - this just crowded the pool at certain times of the day. The clientele weren’t always pleasant, The pool water had a weird chemical taste - sour is the closest way to describe it. Having said that the restaurant food was very good; the massages were excellent and there was a spacious and quiet co-working space to get some work done.
Comment from Hotel Management
7 Aug 2024 by Grace, Hotel Management
Dear Joanne, Thank you for sharing your thoughts with us. We're sorry to hear that your experience at our Koh Phangan property did not fully meet your expectations, especially in comparison to our Koh Samui location. We appreciate your feedback regarding the pool area; we understand that opening it to the public can impact the experience for our staying guests, and we will review our policies to better manage the balance between accessibility and exclusivity.We apologize for the issue you experienced with the pool water. Your feedback is invaluable, and we will investigate this matter to ensure our pool maintenance meets the highest standards.On a positive note, we're delighted that you enjoyed the restaurant food and found our massages to be excellent. It's also great to know that the co-working space provided a quiet and comfortable environment for you to work in.We value your input as it helps us improve our services and guest experience. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations. Thank you for choosing to stay with us.Warm regards, Grace & The Team Guest Experience
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Grace, Hotel Management
Dear Moshe, Thank you for the 5-star rating! We're thrilled to know you had a wonderful experience with us. If there's anything specific that you enjoyed or if you have suggestions on how we can make your next visit even better, we'd love to hear about it.We look forward to welcoming you back soon for another outstanding stay. Thank you for choosing us!Warm regards, Grace & The Team Guest Experience
by A verified traveler
Posted 23 Jun 2024
We stayed in the Ocean View suite. Awesome view. Great bed. Staff was great! Particular shot out to our bartender Joe and his team. Would absolutely stay again.
Comment from Hotel Management
25 Jun 2024 by Grace, Hotel Management
Dear Jason, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay in the Ocean View suite and that the view and comfort of the bed met your expectations. It's great to know that our staff, especially Joe and his team at the bar, made a significant impact on your visit.We appreciate your kind words and are delighted that you would choose to stay with us again. I will definitely share your positive feedback with Joe and the rest of our team. :) Looking forward to welcoming you back for another awesome experience! Have a nice day !Warm regards, Grace & The Team Guest Experience
by A verified traveler
Posted 25 Apr 2024 on Hotels
Comment from Hotel Management
28 Apr 2024 by Grace, Hotel Management
Dear Jonathan, Thank you for your perfect rating! We're thrilled you had a great experience with us. If there are any specific details or highlights from your stay that stood out, we would love to hear about them too. Your feedback is invaluable as it helps us ensure that we continue to meet and exceed our guests' expectations. We look forward to welcoming you agian in this little paradise . Warm regards,Grace & The Team Guest Experience
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
17 May 2024 by Grace, Hotel Management
Dear Tania, Thank you for the 5-star rating! We're thrilled that you had a great experience with us. If there’s anything specific you enjoyed or if you have suggestions on how we could make your next visit even better, we’d love to hear from you. Looking forward to welcoming you back soon!Warm regards, Grace & The Team Guest Experience
by A verified traveler
Posted 12 Apr 2024 on Hotels
Comment from Hotel Management
12 Apr 2024 by Grace, Hotel Management
Dear Arielle, Thank you for taking the time to share your experience with us and would love to hear more about your experience. We strive for excellence and are always looking for ways to improve our service. If there are specific areas where you felt we could do better, please let us know. Your feedback is invaluable in helping us enhance our guest experiences. We hope to hear from you soon and to have the opportunity to make your next stay with us even better. Thank you once again for choosing our hotel.Warm regards, Grace & The Team Guest Experience
by A verified traveler
Posted 6 Feb 2024 on Hotels
Helpful staff :)
Comment from Hotel Management
9 Feb 2024 by Grace, Hotel Management
Dear Sureyya Alican, Thank you so much for your lovely feedback! We're thrilled to hear that our staff made a positive impact on your experience. Providing helpful and attentive service is at the heart of what we do, and knowing that our efforts were appreciated brings us great joy.Your kind words serve as a wonderful encouragement for our team to continue delivering exceptional service to all our guests. We can't wait to welcome you back for another delightful stay!Warm regards, Grace & The Team Guest Experience
by A verified traveler
Great hotel
Posted 6 Jan 2024 on HotelsGreat location. Overall everything was perfect, the staff was amazing. The only thing I wanted more was for them to step up the food a little more. It was’t bad or anything but plenty of opportunities to improve.
Comment from Hotel Management
14 Jan 2024 by Grace & The Team , Hotel Management
Dear Phillip, Thank you for sharing your fantastic feedback! We're thrilled to hear you enjoyed our great location and that overall, everything was perfect. Your appreciation for our amazing staff is truly heartening.We appreciate your feedback on the food, and we'll certainly take your comments to heart. We're committed to continuous improvement, and your insights provide valuable opportunities for us to enhance our offerings.We look forward to the opportunity of welcoming you back and exceeding your expectations in every aspect. See you in this little paradise again ka. Warm regards,Grace & The Team Guest Experience
by A verified traveler
Great comfy hotel.
Posted 5 Jan 2024 on HotelsGreat location. It’s very clean, the amenities are great and the staff was amazing. The drinks was pretty good. The only thing I wish was better was the food. It wasn’t bad but it was good either. Definitely highly recommend this place for everyone
Comment from Hotel Management
18 Aug 2024 by Grace, Hotel Management
Dear Phillip, Thank you for your wonderful review! We're thrilled to hear you enjoyed our great location, cleanliness, and amenities, and that our staff made a fantastic impression on you. It's also great to know that you liked our drinks.We appreciate your feedback on our food and understand that there’s room for improvement to meet everyone’s tastes. We’re continuously working to enhance our menu offerings and ensure a delightful dining experience.Thank you for recommending us, and we look forward to welcoming you back soon for an even more satisfying stay!Warm regards, Grace & The Team Guest Experience
