Ratings based on 188 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jan 2024
Clean, very nice staff, quiet place.
It would be good to have more options for dinner.
by A verified traveler from Holly Hill
Posted 25 Jan 2024
The only thing bad about the experience was the extortionate, mandatory New Year’s dinner. For 3000 baht ($85) - one whole extra night’s stay! - the food should have been very special. It was only all the normal things from the menu, served buffet style, and no alcohol included! The hotel informed us that if we did not agree to pay this exorbitant fee, they could cancel our reservation at any time. My mother in law is elderly and does not eat very much, so to charge $85 for a salad and some shrimp just to insure the reservation seems ludicrous. She otherwise enjoyed the grounds and the staff were lovely. It was just this terribly overpriced meal extortion that left a bad taste in the mouth. In conclusion: yes, we recommend staying there, as long as it isn’t during a major holiday!
by A verified traveler
Posted 4 Jan 2023
by A verified traveler
Posted 16 Apr 2022 on Hotels
Comment from Hotel Management
19 Apr 2022 by Twin Bay Team, Hotel Management
Greetings from Twin Bay Resort, Koh Lanta
On behalf of the staff and the Twin Bay Resort, we would like to thank you for this delightful compliment and hope that you will be comfortable, joyful during stay with us
Wish you have a good luck, happiness in your family and work, we do hope to have an opportunity to serve you again next time
by A verified traveler
Posted 10 Jan 2020 on Hotels
Comment from Hotel Management
11 Jan 2020 by Pheerasit K., Hotel Management
Dear Khun Stephen,
Highly appreciated to your kind comment and share your appreciation of feeling while was stayed with us, we will improve where the area and location of your suggestion and your comment. We will share your information to management relate to the comment.
Best regards,
by A verified traveler
Posted 29 Apr 2019
This was a hidden gem. The property is right on the beach. Even cabins that are not "beach front" it is just a short walk, 10 steps off the pool, and you are on the beach.
My teenagers only complaint was "The breakfast Buffett was not enough." My wife and I felt there was plenty of food. They had omelets or eggs cooked to order, cereal, fruit, Thai food, toast, juice, coffee,tea, yogurt, and salad.
The resort is on the top of Ko Lanta where it is more quiet. A short walk down the beac will lead to more busy area with convince stores, restaurants that sever Thai, American, and European food.
Overall a great place to be that is quiet and very relaxing.
Staff was excellent and service was perfect.
by A verified traveler
Posted 29 Apr 2019
This was a hidden gem. The property is right on the beach. Even cabins that are not "beach front" it is just a short walk, 10 steps off the pool, and you are on the beach.
The staff was excellent. We had a problem with our AC and they were quick to help get that resolved.
We enjoyed our stay. Our family loved it and would come back.
There are not many "things" to do at the hotel. Which for our family with older kids was perfect. We played volleyball on the beach, played football on the beach, and rented scooters to visit other areas around the island. Perfect quiet location to just relax
by A verified traveler
Posted 22 Apr 2019
The staff was very friendly and helpful.
The pool was dirty & uninviting. The place was fine but we weren’t wowed.
by A verified traveler from Cowichan Valley
Posted 21 Mar 2019
Great place to stay. Great location! Near the end of the beach; not many people at that end!
by A verified traveler
Disappointing
Posted 22 Feb 2019 on HotelsThe staff were very polite. The only problem was they allow people to use the pool at night and you get kids dive bombing and shouting around the pool area where people are trying to sleep. When I asked someone to keep the noise down I just got abuse. We reported this to the manager but it happened again. So another session of not being able to sleep. Our first experience there was good in a delux seafront room our second trip was not so good. It was a beach front room but not a delux. The room was shabby with a very uncomfortable bed. The towels were shabby old brown ones which were slightly smelly. The door didn’t fit well so we used the beach towels to block the gaps to stop insects coming in
