Ratings based on 212 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 25 Jan 2024
The place is really great. However I booked this place and paid the premium price because I thought it had a buffet, bars, pool and beach front. I was here in 2019 and it had all of that. Now there is none of that.
by A verified traveler
Posted 24 Jan 2024
This is a very nice hotel with its own access to the beach. The rooms are well designed and spacious, and look out on a beautiful jungle. The area is quiet but has goo range of restaurants within a ten minute walk. The property looks like it has not yet recovered from the pandemic, and parts of it appear abandoned (including the beach access). The staff seem more cost conscious for this reason as well, and the attention to ensuring amenities is not always consistent. But overall these are minor complaints and I highly recommend staying here.
by A verified traveler
Posted 9 Jan 2024
by A verified traveler from Notts England
Posted 1 Mar 2020
Loved hill top cottage food good clean some staff were lovely some weren’t moonbar staff rude switched lights off 10-40pm & left them off couldn’t see to walk away no drink on arrival & no cake as promised for our friends birthday left us 2 hours until our rooms were ready as we’d arrived at 12am
Comment from Hotel Management
2 Mar 2020 by Fah, Hotel Management
Dear Denise,
Thank you very much for your kindness given us your feedback on your recent stay, We do sincerely apologize for any inconvenience during your last stay with us. Please rest assured that we would definitely take your feedback for our further improvement. We thank you again for giving us a chance to be at your service. Guest satisfaction is our primary objective, we sincerely hope to have the pleasure of welcoming you back in a very short time and we will spare no efforts to try and surpass once again your expectations. It was a pleasure to have you as our guest! Sincerely yours,
Front Office Manager
by A verified traveler
Posted 8 Jan 2020 on Hotels
We had a wonderful 5 nights here. We booked the beachfront villas which were well worth the money. The view was incredible, also lovely to have a jacuzzi on your balcony to relax in privacy of your own room, however its a shame its only cold water.
Staff were generally always friendly and helpful. My only suggestion would be to have friendlier / staff with better English in the moonlight bar. This is a fantastic space but unfortunately was always quiet and just lacked some enthusiasm to get the guests to drink and attend this area. The area itself is very quiet, a little bit of a walk to some local eats which is fine. Otherwise suggest hiring a scooter during your time to get about easily. Hotel restaurant was fairly well priced for food and drinks and lovely quality.
Ocean is lovely to swim in with fairly easy access. the resort pool itself is freezing - no one actually used it except for the random child here and there.
All in all would definitely recommend for those wanting to simply relax!
Comment from Hotel Management
22 Jan 2020 by Fah, Hotel Management
Dear Melanie,
Thank you for taking the time to share your experience following your stay at Moonlight Exotic Bay Resort, and thank you for your wonderful and thoughtful review on Expedia. It is very rewarding to know that we exceeded your expectations. It is our endeavor to ensure that every guest leaves our hotel in a truly happy state of mind. We thrive on the satisfaction of our guests and are proud to receive your kind remarks about all our offerings. We sincerely appreciate your comments and recommendation and look forward to warm welcoming you back once again in the near future. It was a pleasure to have you as our guest! Sincerely yours,
Front Office Manager
by A verified traveler
Posted 12 Nov 2019 on Hotels
Comment from Hotel Management
7 Dec 2019 by Pui, Hotel Management
Dear guest,
Thank you for your feedback.
We look forward to welcoming you again in the future.
Kind regards
Jidapa Eldridge (Pui)
Front Office Manager
by A verified traveler
Happy 😆
Posted 14 Oct 2019 on HotelsFriendly staff - nice pool area and rooms are very modern
Comment from Hotel Management
7 Dec 2019 by Pui, Hotel Management
Dear Michelle,
Thank you very much for taking the time to share your feedback for Moonlight Exotic Bay Resort.
We are glad you enjoyed your stay with us.
We look forward to seeing you again, hopefully in the not too distant future.
Kind regards
Jidapa Eldridge (Pui)
Front Office Manager
by A verified traveler
Fabulous stay at Moonlight Exotic Bay
Posted 24 Sep 2019 on HotelsWe visited Moonlight resort mid September on our honeymoon and would highly recommend staying here. We extended our stay as we liked the accommodations so much. We have been in Thailand for a month and our dinner at the Moonlight restaurant was the best meal of our entire vacation. I would recommend spending the extra money to get a villa overlooking the ocean. Renting a motor bike from the hotel was super easy and it has been so fun exploring the island.
Comment from Hotel Management
3 Oct 2019 by Pui, Hotel Management
Dear Emily,
Thank you for taking the time to write such a great review for Moonlight Exotic Bay Resort.
We are glad that you enjoyed your honeymoon with us, we certainly enjoyed having you here.
It's great to hear that our food at the restaurant was the best food for you. We will share your kind words to the team.
We hope to welcome you again to our piece of paradise.
Kind regards,
Mrs Jidapa Eldridge
Front Office Manager
by A verified traveler
Posted 13 Jul 2019
Lovely place, with very friendly and helpful staff, highly recommend. If you are notbas fit as you used to be, then ask for a chalet lower to the ground. Great breakfast with homemade bread and jam. The chef here loves to cook.
Comment from Hotel Management
29 Aug 2019 by Jidapa, Hotel Management
Dear guest,
Many thanks for your lovely review of Moonlight Exotic Bay Resort.
We're really happy that you enjoyed everything about your stay with us, and we will definitely pass on your comments to our great team.
We are looking forward to seeing you again when you return.
Kind regards
Jidapa Eldridge (Pui)
Front Office Manager
